• Podcast 141-Why AI Can’t Replace Human Judgement in Quality Monitoring – Or Can It_

  • Jan 25 2025
  • Durée: 23 min
  • Podcast

Podcast 141-Why AI Can’t Replace Human Judgement in Quality Monitoring – Or Can It_

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  • Résumé

  • Are you ready for the biggest paradigm shift in quality monitoring? AI is changing the game, and if you're still relying on traditional methods, you might be falling behind. With AI revolutionizing quality monitoring, contact centers can now analyze 100% of calls instead of just a fraction. But what does this mean for your QA processes, your team, and your business outcomes? This episode unpacks how AI is making monitoring faster, better, and cheaper—without losing the human touch. Discover how AI can enhance compliance while redefining soft skills evaluation. Learn what changes you need to make to your QA forms to stay relevant in this new landscape. Understand how AI-driven insights can empower your agents and improve customer satisfaction.
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