• Podcast 142- Everybody WIns- The New Reality of AI Quality Monitoring

  • Jan 29 2025
  • Durée: 26 min
  • Podcast

Podcast 142- Everybody WIns- The New Reality of AI Quality Monitoring

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  • Résumé

  • Have you ever worried about what’s hiding in the calls you don’t review? For decades, contact centers have only monitored a fraction of customer interactions, leaving hundreds of calls in the dark. But what if you could see everything? Traditional quality monitoring has always been limited by time and cost, meaning only a handful of calls get reviewed while the rest remain untouched. Now, AI is changing the game, offering 100% call monitoring. But is it really necessary? In this episode, we dive into whether full AI-driven quality monitoring is the right choice for your organization and what you need to make it work. Discover how AI-driven QM gives agents more confidence, faster feedback, and real success in their roles. Learn how supervisors can streamline coaching, celebrate wins, and focus on what truly matters. Understand how executives can gain better insights into customer experience, compliance, and operational efficiency with data-driven decision-making. And the best part? Everybody wins—agents, supervisors, executives, and most importantly, your customers.
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