Running a home service business gets expensive when customers remember every competitor but forget you. You can serve them for years, only to lose the big job because someone else communicated with them more often.

In our conversation, Jason Kerby shared how he cared for customers through every tune up, yet when it came time to replace a system, they bought from someone in a big box store. That moment showed him how much money Sneaky Leaky grabs when the relationship with customers is weak. This episode takes you step by step through what it takes to stay connected so you can protect the revenue you work so hard to earn.

What You'll Learn…

• How a strong relationship with customers protects you from losing high value work

• Why missed calls weaken your relationship with customers and create expensive leaks

• How consistent communication builds trust and keeps your name top of mind

• Simple ways to educate customers about the services you already offer

• How AI supports your team in staying connected

• What steady touch points can do for long term retention

🎧 Listen to all episodes at https://profitablehomeservices.com/

🤝 Connect with Jason at www.servestra.com

ACCESS SOME FREE RESOURCES TO BOOST YOUR PROFITS

💵 Want to know just how much profit you have each month? Get my Free 'Break Even Breakthrough' Worksheet here: https://taxcoach4you.com/monthlynut/

💸 There are many "hidden" ways your profits could be leaking out, and I've compiled 15 common leaks into this FREE report for you. Download this Free report & checklist here https://profitcoach4you.com/profitleaks

Home Service owners can't scale their business on hope and hustle alone. Fast growth feels exciting at first, but it can quickly turn into confusion, mistakes, and money leaks. I've seen service owners double their revenue only to find their profits shrinking. My guest, Karen Hairston, breaks down why this happens. It's not a profit problem. It's a process problem. Documenting and improving your processes brings back the control, consistency, and calm that kicks Sneaky Leaky out the door.

What You'll Learn…

● Why owners must improve systems before they scale their business

● How to recognize the early signs of system problems eating away at profits

● The one mistake that makes growth feel chaotic instead of rewarding

● Scaling strategies that create stability, communication, and better cash flow

● How clear expectations protect both customers and employees

● Why systems are the backbone for team consistency as they scale their business

● Simple steps to start documenting and refining your processes today

🎧 Listen to all episodes at https://profitablehomeservices.com/

🤝 Connect with Karen at https://StopGrowingBroke.com

ACCESS SOME FREE RESOURCES TO BOOST YOUR PROFITS

💵 Want to know just how much profit you have each month? Get my Free 'Break Even Breakthrough' Worksheet here: https://taxcoach4you.com/monthlynut/

💸 There are many "hidden" ways your profits could be leaking out, and I've compiled 15 common leaks into this FREE report for you. Download this Free report & checklist here https://profitcoach4you.com/profitleaks

You can't increase your sales volume if your customers don't understand the real value of what you do. Too many home service businesses focus all their selling on price, durability, or parts. Sneaky Leaky loves that because it drains profits faster than a leaky faucet. In this episode, I sit down with Jerry Levinson to talk about how to sell with confidence, not desperation. He shows how packaging your work, naming your process, and making your presentation tangible can double your closing rate without lowering prices. Together, we dig into how to sell ethically and effectively so your customers feel great about paying for quality work.

What You'll Learn…

• Why your sales volume depends on how you demonstrate value, not just price

• How a clear sales process turns technicians into trusted advisors

• How to build customer trust with a paper-based leave-behind

• The hidden profit leak that's shrinking your sales volume

• How to confidently sell at higher prices without guilt or pressure

• Why real customer experience is the secret to consistent sales growth

🎧 Listen to all episodes at https://profitablehomeservices.com/

🤝 Connect with Jerry at https://www.jerrylevinson.com/

ACCESS SOME FREE RESOURCES TO BOOST YOUR PROFITS

💵 Want to know just how much profit you have each month? Get my Free 'Break Even Breakthrough' Worksheet here: https://taxcoach4you.com/monthlynut/

💸 There are many "hidden" ways your profits could be leaking out, and I've compiled 15 common leaks into this FREE report for you. Download this Free report & checklist here https://profitcoach4you.com/profitleaks

You never forget the moment massive tax bills hit. For Shaun and Erin Leary, it was a $56,000 shock that nearly wiped out their business and their peace of mind. Like so many home service owners, they were doing the work, bringing in sales, and still running out of money when tax season rolled around. That's when they decided enough was enough. In this episode, we dig into how the Profit First system helped them turn fear into focus, protect every dollar, and finally take control of their finances. Sneaky Leaky used to love hiding in their bank account, but not anymore. The Learys built a plan that evicted him for good.

What You'll Learn…

• How a $56,000 surprise changed the way they handle tax bills

• Why ignoring your numbers gives Sneaky Leaky an open invitation

• How the Profit First system brings peace of mind all the time

• The one mindset shift that helped the Learys stop their financial panic

• What to track weekly so tax bills never blindside your business again

• Simple steps to build cash reserves that protect your profits

🎧 Listen to all episodes at https://profitablehomeservices.com/

🤝 Connect with Shaun and Erin at https://celticelevator.com/

ACCESS SOME FREE RESOURCES TO BOOST YOUR PROFITS

💵 Want to know just how much profit you have each month? Get my Free 'Break Even Breakthrough' Worksheet here: https://taxcoach4you.com/monthlynut/

💸 There are many "hidden" ways your profits could be leaking out, and I've compiled 15 common leaks into this FREE report for you. Download this Free report & checklist here https://profitcoach4you.com/profitleaks

You feel like all the customers are going to your competitors. You could pour more money into ads…or you could do something much simpler. Writing a book is one of the easiest ways to strengthen your marketing position and stand out in a crowded market. A book builds trust before a customer even calls, showing them you're the expert who knows your stuff.

In this episode, I'm joined by author and marketing strategist Cathy Minz to share how home service owners CAN use a book to boost credibility, attract loyal customers, and keep Sneaky Leaky from wasting money on ad space that never delivers.

What You'll Learn

• Why writing a book instantly strengthens your marketing position

• How a simple book can outwork expensive ad campaigns

• The mistake that quietly weakens your marketing position without you realizing it

• How to turn your real-world experience into a credibility magnet

• Why a book sells your expertise long after the first print run

• How better storytelling supports your marketing position and brand authority

• The hidden profit leak that happens when you blend in with the crowd

🎧 Listen to all episodes at https://profitablehomeservices.com/

🤝 Connect with Cathy at https://elowynpress.com/

ACCESS SOME FREE RESOURCES TO BOOST YOUR PROFITS

💵 Want to know just how much profit you have each month? Get my Free 'Break Even Breakthrough' Worksheet here: https://taxcoach4you.com/monthlynut/

💸 There are many "hidden" ways your profits could be leaking out, and I've compiled 15 common leaks into this FREE report for you. Download this Free report & checklist here https://profitcoach4you.com/profitleaks

You work too hard to let your customers forget you. Every time a past customer calls someone else, Sneaky Leaky wins. That's trust (and potential money) you already earned slipping away. Turning each job into a lifetime customer is one of the simplest ways to grow your profits without spending another dime on ads. I've seen too many businesses pour time and cash into new leads while neglecting the gold mine sitting right in their customer list. In this episode, I'm sharing practical ways to keep your customers connected, loyal, and eager to call you back year after year.

What You'll Learn…

• Why a lifetime customer is worth five times more than a new lead

• How small personal touches can plug the retention profit leak

• The easiest follow-up habit that keeps you top of mind

• Why newsletters and handwritten cards are profit tools, not niceties

• How to build a customer club that creates steady recurring revenue

• The one mistake that turns a satisfied client into a lost sale

• Simple systems that grow loyalty and make every job a lifetime customer opportunity

📋Plus look for the FREE Customer Retention Checklist in the show notes

🎧 Listen to all episodes at https://profitablehomeservices.com/

🤝 Connect with Diane at https://www.profitcoach4you.com

ACCESS SOME FREE RESOURCES TO BOOST YOUR PROFITS

💵 Want to know just how much profit you have each month? Get my Free 'Break Even Breakthrough' Worksheet here: https://taxcoach4you.com/monthlynut/

💸 There are many "hidden" ways your profits could be leaking out, and I've compiled 15 common leaks into this FREE report for you. Download this Free report & checklist here https://profitcoach4you.com/profitleaks

You log into your bank to process payroll….and your heart stops. Where did all the money go!!?? Money disappears fast in a home service business when the truck repairs, payroll, and job materials all come calling on your bank account at once. Having a clear business finance plan isn't optional; it's mandatory for survival.

Robb Conlon joins me to share how the Profit First system turned his finances from chaos to calm. Profit First saved his business six times! Together, we dig into the simple steps that can save your business, stop Sneaky Leaky from draining your profits, and finally give you peace of mind with your money.

What You'll Learn…

• Why a business finance plan gives you freedom instead of restrictions

• How Profit First helps you see your money clearly without fancy spreadsheets

• The biggest money mistake home service owners make when they start growing

• What to track weekly so you can stop guessing where the money went

• How to stay calm during slow seasons with a plan that works year-round

• Why separating bank accounts keeps Sneaky Leaky out of your profits

• How a strong business finance plan lets you grow with confidence

🎧 Listen to all episodes at https://profitablehomeservices.com/

🤝 Connect with Robb at westportstudiosllc.com

ACCESS SOME FREE RESOURCES TO BOOST YOUR PROFITS

💵 Want to know just how much profit you have each month? Get my Free 'Break Even Breakthrough' Worksheet here: https://taxcoach4you.com/monthlynut/

💸 There are many "hidden" ways your profits could be leaking out, and I've compiled 15 common leaks into this FREE report for you. Download this Free report & checklist here https://profitcoach4you.com/profitleaks

You get a say in how much tax you pay. Did you know that? Overpaying taxes is one of Sneaky Leaky's favorite hiding spots, because most owners don't even realize it's a profit leak they can plug. I've seen HVAC owners, builders, and contractors lose tens of thousands each year by leaving deductions unclaimed or operating with the wrong entity setup. With good tax planning, that money can stay in your business instead of padding the government's pocket. In this episode, I'll show you how to stop tipping the IRS and start keeping more of what you've worked so hard to earn.

What You'll Learn:

• Why overpaying taxes is one of the sneakiest profit leaks in your business

• How clean books make the difference between saving and losing thousands

• The one mindset shift that helps owners stop leaving the IRS a tip

• About the HVAC owner who saved $45,000 in one year through planning

• How the right entity choice keeps you from overpaying taxes unnecessarily

• Why timing expenses matters more than buying equipment at year end

• The one system that turns tax season stress into "no big deal"

🎧 Listen to all episodes at https://profitablehomeservices.com/

🤝 Connect with Diane at https://www.profitcoach4you.com

ACCESS SOME FREE RESOURCES TO BOOST YOUR PROFITS

💵 Want to know just how much profit you have each month? Get my Free 'Break Even Breakthrough' Worksheet here: https://taxcoach4you.com/monthlynut/

💸 There are many "hidden" ways your profits could be leaking out, and I've compiled 15 common leaks into this FREE report for you. Download this Free report & checklist here https://profitcoach4you.com/profitleaks