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Pull the Chute podcast features Chip Massey, Founder of The Convincing Company, Crisis Communications, Influencing Trends, Persuasive Business Strategy, Negotiation, and Public Relations Expertise.

An Ex-FBI hostage negotiator and special agent for 22 years, Chip Massey investigated 9/11 terrorist attacks and led the New York FBI Office’s Crisis Negotiations Team—in all five boroughs. As the Co-Owner of the Convincing Company, he teaches executives and their teams how to apply the FBI’s techniques to every workplace scenario. Clients include C-suite executives at Fortune 500 companies, including Facebook, Samsung, and Goldman Sachs.

Chip is the co-author of Convince Me: High-Stakes Negotiation Tactics to Get Results in Any Business Situation. A natural communicator and teacher, Chip has trained FBI agents, police officers, and various federal officials in hostage negotiation techniques, de-escalation, and other law enforcement issues. Additionally, he has taught thousands of military personnel and civilians at West Point, Princeton, Cornell, Columbia, and other high-profile colleges.

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Pull the Chute podcast features Lynn Daniel, CEO at The Daniel Group, MBA, Customer Experience Expert.

Lynn Daniel started The Daniel Group in 1989. His background includes management consulting experience, corporate planning and new product management positions with Rexham Corporation (now Ball Corporation), and sales and sales management experience with Eli Lilly Company.

The Daniel Group provides strategic planning, research, and customer satisfaction measurement and management services. The firm’s clients include International Motors (formerly Navistar), AGCO, Okuma Americas, and 80% of the Caterpillar dealers in North America.

Lynn has written articles that have appeared in Long Range Planning, The Journal of Business Strategy, Industry Week, and The Business Journal. He has been quoted in publications such as the New York Times, INC Magazine, Charlotte Observer, and Business NC. He has appeared on several podcasts and has spoken to numerous business groups.

Lynn has served and continues to serve in numerous volunteer capacities. He has served on the boards of the Charlotte Repertory Theatre, the Charlotte Chapter of the American Marketing Association, and the Hornets’ Nest Girl Scout Council. He also served as president of the North Carolina State University Alumni and the University Foundation.

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Pull the Chute podcast features Retha Nichole, ICF Certified Business Coach, Certified Life Coach, Professional Speaker, Helping Overwhelmed Entrepreneurs to be Confident Business Owners.

Retha led the firm’s focus on driving discipline and accountability for clients. Under her leadership HillRidge has grown and represents clients from all over the US.

Retha’s expertise includes real estate, small business operations as well as helping small business companies figure out how to include diversity and inclusion in their business. Retha understands the levels of discipline that people work in and helps take them further with her unique accountability plans. She supports clients and their entire organization through a process that takes every perspective into account and provides a balanced approach.

The authentic nature she brings to every conversation will help you uncover the most authentic version of yourself; that’s what a successful business foundation is built upon!

Retha has years of executive professional experience and is a sought after speaker, trainer and executive coach with a unique perspective on various issues and challenges facing the professional woman. She received her Coaching certification through the International Coaching Federation. She has served on numerous community boards and leadership roles. Retha is the mother of three boys and a major college football fan.