The '12 Days of Business' Mini-Series
Day 11: Romi Wallach & Nicole Mastrangelo: Empathy, Understanding, and Truly Connecting with Your Customers

Get all '12 Days of Business' here.

Episode Summary: As part of the 12 Days of Business mini-series wrapping up Season 1 of The Business Owner’s Journey, host Nick Berry is joined by Romi Wallach and Nicole Mastrangelo, co-founders of Daily Drip Media. This dynamic duo shares how empathy in business, listening to customers, and building authentic connections can transform your brand. They offer actionable advice on leveraging emotional connections and community building to accelerate growth. Romi and Nicole’s impressive journey includes creating a hyper-local, female-driven media platform that has grown organically to 4,000+ members. Their strategies focus on understanding customers deeply, pivoting based on audience feedback, and thriving by going deeper, not wider.

Takeaways:

• Empathy unlocks authentic connections and lasting loyalty.
• Listening to customers drives insight and meaningful growth.
• Pivoting based on audience feedback builds trust.
• Go deeper, not wider, to create impactful relationships.

Links:

• The Daily Drip Official Website
• Romi Wallach on LinkedIn
• Nicole Mastrangelo on LinkedIn
• The Daily Drip Instagram

Chapters:

00:00 The Power of Customer-Centric Thinking
00:48 Empathetic Understanding vs. Generic Profiles
04:23 Paying Attention and Listening
06:34 Hearing Customers and Deciding to Pivot
07:30 Getting Buy-in from the Community Members
09:12 Growth Through Depth, Not Just Expansion
13:01 Recognizing the Signs of an Ideal Client

Prior Episodes from The '12 Days of Business' Mini-Series
Day 10: Anthony Milia's Business Journey: 5 Inflection Points That Shaped His Leadership

The Business Owner's Journey podcast is where entrepreneurs, leaders, and innovators to share their personal stories, challenges, leadership, and strategies from their own journeys as business owners.

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