Dive into the world of world-class hospitality and learn how the principles of unforgettable service can transform any business. Sarah Jenkins, who recently toured some of Europe's most iconic destinations, shares how the small details and genuine connections she experienced abroad have reshaped her approach to customer experience. This episode reveals why building deeper relationships with customers is essential in a market where loyalty is everything.

We discuss the power of empowering your team, looking at how great brands and businesses turn every touchpoint into a memorable experience. From luxury hotel vibes to practical tactics, we cover what it means to bring consistency, care, and thoughtful decision-making into your brand’s experience—because satisfied customers start with a well-prepared team.

Finally, we explore why personal touches and milestone celebrations can transform customers into lifelong fans. With insights on using love languages and learning from top brands like Zappos, you’ll discover actionable ways to elevate your customer service, create deeper connections, and stand out in competitive markets. This episode is packed with real, actionable ideas for anyone in the business of building loyalty and trust.