Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Auteur(s): Tersh Blissett & Josh Crouch
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  • Résumé

  • Ready to revolutionize your home service business? Tune into the Service Business Mastery Podcast! We dive deep into automation and AI, including swarm agents, AI chatbots, and AI voice agents, to help you streamline and optimize your operations. Whether you're in HVAC, plumbing, electrical, or any other home service trade, we cover leadership, marketing, finance, pricing, and HR to give you the edge you need. Click here to transform your business and embrace the future today!
    Skilled Trades Syndicate - Tersh Blissett and Josh Crouch © 2025
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Développement commercial et entrepreneuriat Gestion et leadership Économie
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Épisodes
  • Redefining Customer Service with AI Tools for Call Centers & Operators | Boris Valkov & Dave Schmidt

    Redefining Customer Service with AI Tools for Call Centers & Operators | Boris Valkov & Dave Schmidt
    Jan 22 2025
    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, host Tersh Blissett is joined by Boris Valkov, CEO of Lace, and Dave Schmidt, Director of Operations at Frederick Air, to explore the transformative impact of AI in the service industry. 🤖📞 Boris shares cutting-edge insights into how Lace's AI-driven platform uncovers lost revenue and optimizes call center performance, while Dave reveals real-world results from implementing these tools in his HVAC business. From boosting booking rates to creating a data-driven culture, this conversation is a goldmine of strategies for service business leaders aiming to scale and innovate. 💡📈 In this episode, here's what you can expect to learn: How AI-driven tools like Lace are uncovering lost revenue opportunities in call centers. The role of actionable data in improving booking rates and making smarter decisions. Strategies to create a technology-friendly culture that drives business success. Insights into hybrid operations with AI agents for better customer experiences. A deep dive into how Frederick Air boosted booking rates from 75% to 98%. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Boris Valkov Frederick Air Lace Website: Frederick Air Lace This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Rilla Lace.ai Autobot.ai Avoca.ai Connect with us! Tersh Blissett Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT Zyra Talk
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    58 min
  • Membership Strategies for HVAC Professionals to Boost Customer Retention with Billy Stevens

    Membership Strategies for HVAC Professionals to Boost Customer Retention with Billy Stevens
    Jan 15 2025
    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Billy Stevens, founder of Sera Systems and a pioneer in revolutionizing the service industry. 🚀💡 Drawing on his decades of experience in HVAC and plumbing, Billy unpacks how to optimize business operations, transition to membership models, and leverage hyperlocal branding to drive growth. From the power of AI-driven efficiency to strategies for retaining customers, this conversation is packed with practical insights to help service professionals thrive in today’s competitive landscape. 🔧📈 In this episode, here's what you can expect to learn: How to transition from selling products to building long-term customer relationships. The key differences between traditional maintenance plans and membership models—and why the latter is a game changer. Practical strategies to boost booking efficiency and improve first-call resolution rates. How hyperlocal branding and community events can transform your customer acquisition strategy. A sneak peek into how AI-driven tools, like Sera, are shaping the future of the service industry. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Billy Stevens Sera Systems Website: Sera Systems This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Rilla Lace.ai Autobot.ai Avoca.ai Connect with us! Tersh Blissett Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT Zyra Talk
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    1 h et 1 min
  • How to Convert More Leads into Paying Customers with Kevin LeSage and Jonathan Torrey

    How to Convert More Leads into Paying Customers with Kevin LeSage and Jonathan Torrey
    Jan 8 2025
    Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Kevin LeSage, CEO of SearchLight and Jonathan Torrey, Director of Marketing at SearchLight. A cutting-edge analytics platform for the service industry. 📊💡 With backgrounds in digital marketing and a passion for operational excellence, Kevin and Jonathan share how Searchlight connects marketing efforts directly to revenue, helping contractors optimize their investments and streamline operations. From addressing unsold estimates to leveraging technician performance data, this episode is packed with actionable strategies to help service businesses thrive in today’s competitive market. 🚀🔧 In this episode, here's what you can expect to learn: How to use data analytics to connect marketing investments directly to revenue. The limitations of traditional metrics like cost-per-lead and the importance of customer acquisition costs. Strategies to capitalize on unsold estimates and convert them into revenue. The role of data in bridging marketing and operational inefficiencies. Insights into future trends, including technician performance metrics and advanced CRM integrations. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: LinkedIn: Kevin LeSage Jonathan Torrey SearchLight Website: SearchLight Explore Jonathan Torrey's blog for data-driven insights: The Data-Driven Trades This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Rilla Lace.ai Autobot.ai Avoca.ai Connect with us! Tersh Blissett Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT Zyra Talk
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    1 h

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