In this thought-provoking conversation, Roberto Bacci, Ryan Dux, and Midam Kim discuss why the humanities are more important than ever in the age of AI. They explore the importance of interdisciplinary collaboration in innovation. The conversation also highlights the role of the humanities in improving the capabilities of AI, making it more human-friendly, trustworthy, and responsible. Our guests share their insights on the skills required to transition from the humanities to technology, emphasizing the need for flexibility, adaptability, and a willingness to learn new tools and concepts. They conclude with advice to listeners in humanities and liberal arts fields on how to start and navigate a career in technology.

Guests - Roberto Bacci, Ryan Dux, Midam Kim
Host - Bobby Brill

Check out the new video episodes on our YouTube channel - https://www.youtube.com/@ServiceNowDocs

See omnystudio.com/listener for privacy information.

In today’s solo-Lauren episode of Break Point, we will be diving into the hottest topic on the market - Agentic AI - specifically what it is, how it's being utilized on the ServiceNow platform, and why this is such a big deal for developers!

Topics

• 00:00 Welcome & Introductions
• 04:21 What Is Agentic AI?
• 09:23 What Will Agentic AI on ServiceNow Look Like?
• 12:23 Why Agentic AI is Not Any Old Just a Tech Trend
• 15:47 Conclusion & Outro

Links

• Donate to the California Fire Foundation
• AI Agents Live Launch
• Register for TechNow Yokohama

Subscribe to Break Point

• Apple Podcasts
• Spotify
• Amazon Music
• TuneIn
• RSS

See omnystudio.com/listener for privacy information.

In this episode of the ServiceNow EXECUTIVE CIRCLE Podcast, we speak with Dr. Laurence Ampofo, Practice Lead of Vodafone’s AI Transformation Office. Ampofo discusses the telco giant’s bold approach to integrating AI into its operations and customer experiences, highlighting initiatives like "TOBi," the AI-powered super-agent, which is enhancing customer service and internal workflows.

The conversation delves into how generative AI is revolutionising connectivity and productivity while addressing the challenges of operating in a highly regulated industry. Ampofo emphasizes balancing short-term efficiencies with long-term strategies, ensuring AI becomes an intuitive part of organisational transformation.

Listeners are treated to visionary insights on AI’s potential to map out optimised workflows, improve employee experiences, and uncover hidden business value. From transforming telco operations to reimagining workplace productivity and sustainability, this episode is a must-listen for executives navigating the evolving AI landscape.

See omnystudio.com/listener for privacy information.