Maribel Lopez of Lopez Research hosted a podcast at AWS Reinvent, discussing QuickSight with ATracy Daugherty GM, QuickSight at Amazon Web Service and Travis Muhlestein, Chief Data and Analytics Officer at GoDaddy. QuickSight, a cloud-based BI tool, enables real-time data sharing and decision-making through dashboards, pixel-perfect reports, and Q for asking data questions. In the podcast, Muhlstein shares how QuickSight has transformed GoDaddy's approach from static dashboards to real-time, interactive data exploration and analysis, enabling more agile, data-driven decision-making across the organization.

Follow the guests at:
Maribel Lopez https://www.linkedin.com/in/maribellopez/

Travis Muhlestein, Chief Data and Analytics Officer at GoDaddy https://www.linkedin.com/in/travis-muhlestein/

Tracy Daugherty GM, QuickSight at Amazon Web Services https://www.linkedin.com/in/tracy-daugherty-28a1014/

Every industry, including the quick service restaurant (QSR) market, plans to transform its business with artificial intelligence (AI). Several years ago, Wendy's embarked on its AI journey, leveraging cloud services and generative AI to enhance employee and customer experiences. The drive-thru experience presents numerous challenges for QSR restaurants due to the complexities of menu options, limited-time offers, special requests, and ambient noise.

Wendy's chose to tackle the drive-thru experience with AI because 75 to 80 percent of Wendy's customers choose the drive-thru as their preferred ordering channel. The company saw a tremendous opportunity to improve the customer experience by creating a seamless ordering experience using AI automation in the drive-thru.

In an interview with Lopez Research, Wendy's CIO Matt Spessard shared how its AI program had advanced over the past year and shared advice for other leaders looking to tackle AI within their business.