Summary:

I thought results were the glue.
Then a wildly profitable client fired us after six straight months of 18+ ROAS.

In this solo episode, I break down one of the most painful lessons of my agency career and why results alone are never enough to keep clients long-term. If you’ve ever lost a client you shouldn’t have lost, this episode will hit close to home.

Take aways:

• Why results are just table stakes and what actually keeps clients loyal
  
  
• The onboarding mistake I made that quietly destroyed trust from day one
  
  
• How ambiguity in scope kills perceived value (even when performance is insane)
  
  
• Why clients often mistake expert strategy for “luck”
  
  
• The invisible work you must make visible if you want retention
  
  
• How weekly communication repositions you from operator to strategic partner

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Summary:

TikTok Shop isn’t slowing down.

It’s maturing.

In this episode, I break down with Collin Cavanaugh why TikTok Shop is entering its most important phase yet, and why agencies that adapt now will have an unfair advantage over the next few years.

This isn’t about chasing trends. It’s about building an agency that’s positioned for where the market is going.

Takeaways:

• Why enterprise brands are finally moving into TikTok Shop
  
  
• What separates scalable agencies from opportunistic ones
  
  
• How early TikTok Shop winners built durable systems, not hype
  
  
• Why creators became the most valuable asset on the platform
  
  
• The operational shifts I believe every agency must make
  
  
• How TikTok Shop rewards clarity over speed

Check out Collin's agency here:
Commerce Social

Join the free agency uplift community: The Agency Uplift Community

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The Agency Leverage Blueprint

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Summary:

2026 doesn’t need more effort, it needs better decisions.

If your agency feels bigger but somehow harder to run, this episode explains exactly why and what to do before things break.

In this solo episode, I walk through the six core values he uses to run and coach agencies through complexity, burnout, and stalled growth and how to apply them immediately as you head into 2026.

Takeaways:

• Why “doing more” is the fastest way to kill leverage and what to replace it with
  
  
• The weekly audit that exposes where founders quietly sabotage scale
  
  
• How ruthless clarity eliminates team confusion without micromanagement
  
  
• The unsexy foundation work most agencies skip and pay for later
  
  
• Why retention beats acquisition (and how to fix onboarding before selling more)
  
  
• The CEO ritual that keeps you out of the weeds and focused on growth
  
  
• How honest feedback can turn “underperformers” into rock stars

Join the free agency uplift community: https://www.agencyuplift.co/group

Get the 5 free custom GPTs that will help you stop being the bottleneck: https://www.agencyuplift.co/blueprint

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