We all know that data doesn't speak for itself, but what happens when multiple instruments of measurement contain flaws or gaps that impede our ability to measure what matters on their own? Turning to our intuition and triangulation of what's happening in the broader macro sense can often help explain our understanding of our customers' ever-changing choices, opinions, and actions. Thankfully we had Erika Olson, co-founder of fwd. — which in our opinion is essentially the Freakonomics of marketing consultancies — join Tim, Moe and Val for this discussion to dive into some real-world examples of things that are inherently hard to measure and ways to overcome those challenges. For complete show notes, including links to items mentioned in this episode and a transcript of the show, visit the show page.

Every so often, one of the co-hosts of this podcast co-authors a book. And by “every so often” we mean “it’s happened once so far.” Tim, along with (multi-)past guest Dr. Joe Sutherland, just published Analytics the Right Way: A Business Leader's Guide to Putting Data to Productive Use, and we got to sit them down for a chat about it! From misconceptions about data to the potential outcomes framework to economists as the butt of a joke about the absolute objectivity of data (spoiler: data is not objective), we covered a lot of ground. Even accounting for our (understandable) bias on the matter, we thought the book was a great read, and we think this discussion about some of the highlights will have you agreeing! Order now before it sells out! For complete show notes, including links to items mentioned in this episode and a transcript of the show, visit the show page.

The start of a new year is a great time for reflection as well as planning for the year ahead. Join us for this special bonus episode where we talk through some of our favorite learnings and takeaways from our 2024 listener survey and some of the ways we’ve already been able to put that feedback into practice! We also have some freebies and helpful nuggets to share with our listeners, so be sure to tune in to learn more. For complete show notes, including links to items mentioned in this episode and a transcript of the show, visit the show page.