• 🎙️ Voice First AI: The Future of Conversations

  • Auteur(s): Michael Pierce
  • Podcast

🎙️ Voice First AI: The Future of Conversations

Auteur(s): Michael Pierce
  • Résumé

  • Welcome to Voice First AI, the podcast where automation meets authentic conversation. Hosted by Michael Pierce, CTO of SmartOptimize, we explore the evolving world of voice AI, smart answering agents, and the systems that help businesses automate communication without losing the human touch. Whether you're a local service provider, brand builder, or tech innovator, tune in to discover how voice technology is reshaping customer engagement, sales, and support—one conversation at a time.
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Épisodes
  • From Crawlspaces to Callbacks: How Home Service Pros Are Winning Back Time with Aiva
    May 6 2025
    In this episode of Voice First AI, host Michael explores the challenges faced by home service professionals in managing business calls while on the job site. He examines the stressful impact of missed calls on the business, customers, and the professionals themselves. To help with this, he introduces Ava, an artificial intelligence (AI) assistant designed to handle missed calls, appointments, and workflow navigation even when the professional's hands are 'full.' Ava performs various tasks like call attending, message summarizing, instant call follow-ups via text, and rerouting calls to teammates, or other professionals when needed. He also details optional features like the Smart Scheduler, Voice Appointment Assistant, FAQ Assistant, and Job Status Lookup which can automate tasks further. All of these can potentially ease the stress of the professionals, improve their work lifecycle, and provide a better customer experience. He encourages the professionals to try Ava to experience the transformation.
    • Michael Pierce | Linktree
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    11 min
  • She Never Misses a Call — Meet the AI Agent Changing Real Estate Forever
    Apr 30 2025
    In this podcast episode, listeners gain valuable insight into how AI can help real estate professionals stay on top of their game while maintaining their sanity. Discussing the critical issue of missed calls, the host highlights the impact that every unanswered ring can have - lost leads, opportunities, and trust. As a solution, the host introduces Ava - an AI-powered receptionist capable of handling multiple aspects of your business, from answering calls with warmth and professionalism to providing instant call summaries, follow-up messages and integrating with your team. Listeners learn about Ava’s game-changing features and upgrades that free agents from repetitive tasks, allowing them to focus on closing deals and building relationships. Finally, the benefits of a balanced professional and personal life with Ava are discussed as agents can enjoy quality family time or even holidays while their business runs smoothly.
    • Michael Pierce | Linktree
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    12 min
  • Keep the Chair Full, Not the Voicemail: How AIVA Is Changing the Game for Barbers, Salons, and Spas
    Apr 29 2025
    The podcast episode of Voice First AI, hosted by Michael, focuses on illustrating the problem of missed business calls, particularly in service-based sectors like hairdressing and massage therapy where one's hands are often busy. The conversation delves into how every missed call equates to a potential missed client and possible lost revenue. To solve this issue, Michael introduces the audience to AIVA, an Artificial Intelligence (AI) receptionist designed to answer calls, summarize them, send follow-up messages, and route calls to appropriate team members. AIVA operates 24/7, ensuring business professionals don't miss out on potential business opportunities. The host signs off by inviting listeners to explore AIVA’s web page for more information and to potentially integrate AIVA into their team.
    • AIVA AI Answering Service
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    10 min

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