In this episode of the Building and Branding podcast, Amanda Stichter interviews Kayla McGowan, the Editor-in-Chief of Restoration and Remediation Magazine. Kayla shares her journey in the restoration industry, her role as an editor, and the importance of emergency management and public safety. They discuss the significance of building connections, authenticity in communication, and the power of saying no. Kayla emphasizes the need for personalization in communication and the role of emotional intelligence in customer service. The conversation also touches on setting boundaries to avoid burnout and offers advice for newcomers in the industry.

⭐️Guest(s):
Kayla McGowan – Restoration & Remediation Magazine
Restoration & Remediation Magazine: BNP Media’s journey began in 1926 with Electric Refrigeration News, a pioneering publication dedicated to the emerging refrigeration market. BNP Media quickly became a trusted source of technical information, supporting industries at pivotal moments of growth.

Guest Social Media & Contact Info:

LinkedIn: https://www.linkedin.com/in/kaylashager/
Facebook: https://www.facebook.com/RandRMag
Email: mcgowank@bnpmedia.com

Host:
Amanda Stichter – Founder & Host of the Building & Branding Podcast
Amanda brings over two decades of experience in digital marketing and brand building. She’s passionate about helping businesses in the restoration and home services industries thrive through insightful conversations and actionable advice.

Social Media Links:
VISIT US: https://www.virtualvision.com/
FOLLOW US ON @vvcmarketing
Tunes: https://podcasts.apple.com/us/podcast/the-building-and-branding-podcast-formerly-digital-dialogues/id1753391413
Spotify: https://open.spotify.com/show/0wegjp9lhO57bRGPfEKCdz
Website: https://www.buildandbrandpodcast.com/

Keywords:
Restoration Industry, Emergency Management, Building Connections, Authentic Communication, Personalization, Emotional Intelligence, Burnout, Leadership, Industry Insights

In this episode of the Building and Branding podcast, Amanda Stichter interviews Chris Hill, a seasoned consultant and owner of JOC Analytics and JCMH Consulting. Chris shares his journey in the restoration industry, emphasizing the importance of behavior in leadership and the need for health and balance. He discusses the essence of servant leadership, the challenges of empowering others, and the significance of building trust and accountability within teams. Chris also provides insights on leading without authority and the heart of leadership, which is about caring for others' potential. The conversation concludes with advice for those struggling in their personal and professional lives, as well as guidance for individuals considering a career in the restoration industry.

⭐️Guest(s):
Chris Hill – JOC Analytics
JOC Analytics helps you transform your business data into easy-to-use business intelligence reports, providing valuable insights to optimize operations. Experience the power of your data!

Guest Social Media & Contact Info:

• LinkedIn: https://www.linkedin.com/in/chris-hill-31088a8/
• Facebook: https://www.facebook.com/JCMHConsulting/
• Email: chris@jcmhconsulting.com
• Website: https://jcmhconsulting.com/

📢 SPONSORS:

JOC Analytics:
JOC Analytics helps you transform your business data into easy-to-use business intelligence reports, providing valuable insights to optimize operations. Experience the power of your data!
Website: https://jocanalytics.com/

Virtual Vision Computing LLC: Virtual Vision can help you Amplify your online presence - Transition from being overlooked to winning more jobs. Experience the difference of working with a trusted partner that's dedicated to your success.

WEBSITE: https://www.virtualvision.com/

Host:
Amanda Stichter – Founder & Host of the Building & Branding Podcast
Amanda brings over two decades of experience in digital marketing and brand building. She’s passionate about helping businesses in the restoration and home services industries thrive through insightful conversations and actionable advice.

Social Media Links:

• VISIT US: https://www.virtualvision.com/
• FOLLOW US ON @vvcmarketing
• Tunes: https://podcasts.apple.com/us/podcast/the-building-and-branding-podcast-formerly-digital-dialogues/id1753391413
• Spotify: https://open.spotify.com/show/0wegjp9lhO57bRGPfEKCdz
• Website: https://www.buildandbrandpodcast.com/
• Website: https://www.buildandbrandpodcast.com/
  
  

Keywords:

leadership, consulting, behavior, health, servant leadership, empowerment, accountability, restoration industry, personal development, mental health

Chapters:

00:00 Introduction and Guest Introduction

02:42 Chris Hill's Journey in Restoration and Consulting

06:59 The Importance of Behavior in Consulting

11:03 The Role of Honesty in Consulting Relationships

14:04 Health and Leadership: Writing Checks Your Body Can't Cash

23:21 Leadership: Servant Leadership and Empowering Others

31:33 Collaborative Leadership: Empowering Through Permission

37:08 Leading Without Authority: Influence and Impact

38:10 Self-Leadership: The Foundation of Effective Leadership

39:33 Believing in Potential: The Heart of Leadership

46:18 Navigating Struggles: Listening and Understanding

49:30 Finding Fit in the Industry: Commitment and Service

54:18 Introduction to the Building and Branding Podcast

54:47 Engagement and Future Episodes

In this episode of the Building and Branding podcast, Amanda Stichter welcomes Paul Silliman from Clean Claims to discuss the challenges and solutions in the restoration industry, particularly focusing on technology implementation and the importance of documentation. They explore the unique complexities of the industry, the fatigue associated with tech adoption, and the need for empowering field technicians to enhance efficiency and customer service. The conversation emphasizes finding the right tools and people to drive success in the business.

⭐️ GUEST(S)

Paul Silliman, Clean Claims

🔗 https://www.cleanclaims.com

Field Documentation and Remote Field Monitoring

Restoration field documentation and remote monitoring software built for 100% accuracy

Facebook: https://www.facebook.com/people/Clean-Claims

Email: paulsilliman@cleanclaims.com

📢 SPONSORS

JOC Analytics: JOC Analytics can help you transform your business data into useful, easy-to-use business intelligence reports that provide valuable insights and help optimize your operations. Experience the POWER of your data!

WEBSITE: https://jocanalytics.com/

Virtual Vision Computing LLC: Virtual Vision can help you Amplify your online presence - Transition from being overlooked to winning more jobs. Experience the difference of working with a trusted partner that's dedicated to your success.

WEBSITE: https://www.virtualvision.com/

Host:
Amanda Stichter – Founder & Host of the Building & Branding Podcast
Amanda brings over two decades of experience in digital marketing and brand building. She’s passionate about helping businesses in the restoration and home services industries thrive through insightful conversations and actionable advice.

VISIT US: https://www.virtualvision.com/

FOLLOW US ON @vvcmarketing

Tunes: https://podcasts.apple.com/us/podcast/the-building-and-branding-podcast-formerly-digital-dialogues/id1753391413

Spotify: https://open.spotify.com/show/0wegjp9lhO57bRGPfEKCdz

Website: https://www.buildandbrandpodcast.com/

Keywords

Clean Claims, technology implementation, restoration industry, field technicians, documentation, customer service, software solutions, industry challenges, tech fatigue, business efficiency

In this episode of the Building and Branding podcast, Amanda Stichter interviews Todd Sangid from DocuSketch. Todd shares his journey into the restoration industry, emphasizing the importance of having a servant heart and understanding the complexities of the claims process. He discusses how DocuSketch serves as a bridge between contractors, insurance companies, and policyholders, making the restoration process smoother. Todd also offers valuable advice for newcomers to the industry, highlighting the need for patience and professionalism.

⭐️ GUEST(S)
Todd Sangid, DocuSketch
🔗 https://docusketch.com/
Precise documentation in a fraction of the time. Speed up your scoping, estimating, and cycle times. Built for restoration. Powered by DocuSketch.
Facebook: https://www.facebook.com/docusketch
Email: todd.sangid@docusketch.com

📢 SPONSOR
JOC Analytics: JOC Analytics can help you transform your business data into useful, easy-to-use business intelligence reports that provide valuable insights and help optimize your operations. Experience the POWER of your data!
WEBSITE: https://jocanalytics.com/

VISIT US: https://www.virtualvision.com/
FOLLOW US ON @vvcmarketing
Tunes: https://podcasts.apple.com/us/podcast/the-building-and-branding-podcast-formerly-digital-dialogues/id1753391413
Spotify: https://open.spotify.com/show/0wegjp9lhO57bRGPfEKCdz
Website: https://www.buildandbrandpodcast.com/

Keywords
restoration industry, DocuSketch, insurance, customer service, contractor, technology, claims process, servant heart, industry challenges, personal stories

Chapters
00:00 Introduction to Todd Sanjid and DocuSketch
06:02 Journey into the Restoration Industry
11:27 The Importance of a Servant Heart
18:43 DocuSketch: Bridging Gaps in the Restoration Process
25:54 Lessons Learned and Advice for Newcomers

Takeaways
- Todd Sangid manages accounts at DocuSketch and travels frequently for work.
- He emphasizes the importance of understanding the restoration industry from multiple perspectives.
- A servant heart is crucial for success in the restoration industry.
- The restoration industry has a steep learning curve, but those who survive the first six months often stay long-term.
- DocuSketch aims to streamline communication between contractors and insurance companies.
- Todd's experience during a tornado in Chattanooga shaped his perspective on the industry.
- Patience and professionalism are key traits for newcomers in the industry.
- The industry is constantly evolving, requiring adaptability.
- Helping customers through tough times is a rewarding aspect of the job.
- Todd believes that the restoration process allows contractors to help rewrite customers' stories.

In this episode of the Building and Branding podcast, host Amanda Stichter engages with Kenny Brewer and Mandy Ruiz from JOC Analytics. They discuss their personal journeys, the unique culture of the restoration industry, and the importance of data analytics in business. The conversation highlights the significance of authenticity in the workplace, the power of personal branding, and the culture of servanthood that defines the restoration industry. They also provide valuable advice for newcomers and emphasize the importance of building connections within the industry.

⭐️GUEST(S):
Kenny Brewer - General Manager at JOC Analytics
- LinkedIn: https://www.linkedin.com/in/kenny-brewer-694b5342/
- Email: kbrewer@jocanalytics.com

Mandy Rewis - Director of Business Development and Strategy at JOC Analytics
- LinkedIn: https://www.linkedin.com/in/mandy-rewis/
- Email: mandy@jocanalytics.com

JOC Analytics helps you transform your business data into easy-to-use business intelligence reports, providing valuable insights to optimize operations. Experience the power of your data!
Website: https://jocanalytics.com/

📢 SPONSORS:
2024 C&R State of the Industry Report:
Dropping November 6, 2024! The C&R State of the Industry Report is your go-to resource for groundbreaking trends, cutting-edge technology, and industry-shaping data. Get ahead of the curve and sharpen your competitive edge with this must-read report.
Website: https://candrmagazine.com/stateoftheindustry

2024 RIA Cost of Doing Business Report:
The RIA's 2024 Cost of Doing Business Report offers critical insights into financials and business efficiency in the restoration industry. More than just data, it’s a blueprint for success, helping you reclaim time and improve operations.
Website: https://www.costofrestoration.com

HOST:
Amanda Stichter – Host of the Building & Branding Podcast, CEO at Virtual Vision Computing LLC

Amanda brings over two decades of experience in digital marketing and brand building. She’s passionate about helping businesses in the restoration and home services industries thrive through insightful conversations and actionable advice.
- LinkedIn: https://www.linkedin.com/in/astichter/
- Instagram: https://www.instagram.com/buildnbrandmanda/
- TikTok: https://www.tiktok.com/@buildnbrandmanda
- Website: https://www.buildandbrandpodcast.com/

KEYWORDS:
JOC Analytics, restoration industry, data analytics, personal branding, workplace culture, authenticity, business development, mentorship, community, industry advice

CHAPTERS:
00:00 Introduction to JOC Analytics Team
03:00 Personal Journeys and Backgrounds
06:14 Understanding the Restoration Industry
09:58 The Power of Data in Business
15:00 Building Personal Brands within JOC
20:04 The Importance of Authenticity in the Workplace
24:57 Advice for Newcomers in the Industry
30:01 The Culture of Servanthood in Restoration
35:03 Final Thoughts and Connections

At Virtual Vision, we specialize in helping businesses like yours build and grow through expertly designed websites, powerful SEO strategies, and comprehensive digital marketing solutions. We’ve been at the forefront of digital marketing for over two decades, and we’re dedicated to delivering tangible results that matter.

EXCLUSIVE PODCAST OFFER!
As a listener of the Building & Branding Podcast, you’re eligible for a special discount! Mention that you heard about Virtual Vision on our podcast and get $250 off your website setup. Take your business to the next level with a responsive, optimized website that attracts customers and drives growth.
VISIT US: https://www.virtualvision.com/

Follow Us…
- Facebook: https://www.facebook.com/virtualvisionco/
- Instagram: @vvcmarketing

In this episode of the Building and Branding podcast, host Amanda Stichter interviews Darlene Balzano, the group publisher of Restoration Remediation (R&R). They discuss the niche industry of restoration and remediation, the importance of building connections within the industry, and the role of marketing in helping businesses grow. Darlene emphasizes the need for businesses to listen to their customers and understand their goals in order to provide effective marketing strategies. She also encourages businesses to let themselves be happy and maintain an optimistic outlook. Overall, the conversation highlights the importance of relationships, listening, and positivity in the restoration and remediation industry.

Keywords

building, branding, podcast, restoration, remediation, industry, marketing, connections, goals, relationships, listening, positivity

Chapters

00:00 Introduction and Welcome
03:01 Building Connections and Relationships in the Restoration and Remediation Industry
08:04 The Importance of Listening and Understanding Customer Goals in Marketing
13:01 Choosing Happiness and Maintaining an Optimistic Outlook in Business
19:02 Specialized Marketing Approaches for the Restoration and Remediation Industry

Takeaways

- Building connections and relationships within the restoration and remediation industry is important for personal and professional growth.
- Listening to customers and understanding their goals is crucial for providing effective marketing strategies.
- Maintaining a positive and optimistic outlook can lead to happiness and success in business.
- The restoration and remediation industry is a niche market that requires specialized marketing approaches.