🎙️ Business Transformation Podcast: Mastering Customer Experience with Jason McLaurin 🎙️

In this powerful and insightful episode, host Heath Gascoigne sits down with customer experience legend Jason McLaurin, who brings over 30 years of CX expertise, including 25 years as VP of Customer Experience at Cisco. 🌍 Together, they uncover what makes for exceptional customer experience and how to make it a true competitive advantage. 💡

🔥 What You’ll Learn in This Episode:
✅ Why customer experience is the foundation of business success
✅ The cause-and-effect relationship between leading and lagging indicators
✅ 3 often-overlooked CX pillars that most businesses miss: Culture, Tools, and Customer Focus 🎯
✅ How execution, not just strategy, can set you apart from competitors 🏁
✅ The secret to balancing speed without sacrificing quality (avoiding technical debt) ⚡
✅ Jason’s 6-step formula for creating internal CX excellence

💡 Jason’s 3 Key Takeaways from His CX Journey:
With 30+ years of experience under his belt, Jason reflects on what he would do differently if he could go back and shares lessons that leaders in business transformation can’t afford to miss. 🚀

This episode is packed with actionable strategies for CX professionals, C-suite leaders, business architects, and anyone in business transformation. Whether you’re planning a transformation or in the middle of one, Jason’s insights will help you turn customer experience into a competitive weapon. 🔥

🎧 Listen, Subscribe & Share:
🌐 Website: https://hoba.tech/
🎙 Spotify: https://spoti.fi/3aCMjAA
🍏 Apple Podcasts: https://apple.co/3aLaPzB

Don’t miss this engaging conversation with one of the most seasoned and respected names in customer experience. 💬 Let us know your biggest CX takeaway in the comments!

#CustomerExperience #BusinessTransformation #CXLeadership #ExecutionMatters #DigitalTransformation #Leadership #HOBA #CustomerSuccess

🚀 Transform your leadership and drive sustainable change! In this episode of The Business Transformation Podcast, Heath Gascoigne sits down with the inspiring Hardeep Kaur to explore the keys to holistic and sustainable business transformation. 🌟 📌

What You’ll Learn:

✅ The three critical pillars of successful transformation: Alignment, Leadership, and Governance

✅ The difference between visionary and strategic thinking

✅ How to use emotional intelligence to lead through change effectively

✅ The concept of thermostat vs. thermometer leadership

✅ Hardeep’s key lessons learned and what she’d do differently

💡 Whether you’re a leader, consultant, or change-maker, this episode is packed with actionable insights to help you elevate your transformation game. Don’t miss this engaging and thought-provoking conversation! 📅 Watch now and subscribe to stay updated on the latest episodes! #BusinessTransformation #Leadership #EmotionalIntelligence #VisionaryThinking #TransformationLeadership #Podcast 🎙️

In this episode of the Business Transformation Podcast, host Heath Gascoigne sits down with Tony Lockwood, a global transformation strategist and author of the "Transformation Leader's Book of Knowledge" (TLBOK). 🌍📘 Tony brings his vast experience in enterprise transformations to the table, discussing what it takes to navigate and lead successful change initiatives in today’s fast-paced environment.

Tony shares deep insights on the critical elements that drive transformation success, from the importance of a clear vision 🎯 and adaptable business models 🔄 to the necessity of maintaining an organization-wide perspective. 🌐🚀 The conversation also explores common industry pitfalls 🚧, the role of agility in transformation 🏃‍♂️, and why many initiatives fail due to being "set up to fail" from the start.

Whether you’re a seasoned transformation leader or just starting your journey in change management, this episode is packed with actionable strategies and wisdom that can help you drive effective transformation in your organization. 💼💡 Tune in and learn from one of the industry’s most respected voices. 🎧✨

Key Takeaways:

• The importance of a holistic approach to business transformation 🧩
• Why agility is crucial for adapting to ongoing changes ⚡
• How to avoid common pitfalls that lead to failed transformations ❌
• Practical strategies for successful change implementation 🛠️

Don’t miss this insightful conversation that could redefine your approach to transformation! 🌟🔄

#BusinessTransformation #Leadership #ChangeManagement #Strategy #Podcast #Agile #Transformation #Innovation #Growth