Featured Ankur Gupta

Ankur is a senior technology executive with 20+ years leading global software engineering, GTM systems, and AI-first enterprise transformations.

A 16x Salesforce Platform Architect and AWS-certified leader, he has scaled teams 2.5x, managed multimillion-dollar programs, and delivered revenue-driving solutions across Sales, Service, Data, and Revenue Clouds.

With MIT AI Strategy credentials, he combines deep technical expertise and executive leadership to drive innovation, operational excellence, and measurable business outcomes across industries.

Ankur's career has taken him from the likes of Wipro, Oracle, IBM and PwC.

He is currently Director of Software Engineering at Ciena who are global leader in high-speed connectivity. They build adaptive networks to support exponential growth in bandwidth demand - empowering our customers, partners, and communities to thrive in the AI era.

Talking with the people who own the largest and most complex CRM systems.
https://www.crmsuccess.show/

Your Host on LinkedIn:
Maz: https://www.linkedin.com/in/davidmasri/
Khero: https://www.linkedin.com/in/kherothetxrecruiter/

Featured Hyung Lee

Hyung Lee is a seasoned applications leader with deep roots in the Salesforce ecosystem.

Over his career, Hyung has become an expert at navigating the technical and organizational complexities of enterprise software. From hands-on development to high-level architecture, system extensibility, and process optimization.

His journey gives him a vantage point on how Salesforce and CRM platforms have evolved over decades, and what it takes to build reliable, scalable internal tools in fast-growing companies such as Uber, New Relic, Shopify and currently FloQast.

Hyung also has a unique perspective having started his journey in the Salesforce ecosystem, for Salesforce (05-08).

On our podcast, Hyung will share:

- His reflections on 20+ years in the Salesforce ecosystem - how the platform and industry have changed over time, and what trends are shaping its future.

- A deep dive into a real-world decision his team faced: whether or not to migrate to a new Salesforce instance, including how they evaluated pros/cons, measured ROI, and handled technical debt.

- Advice for engineers and architects who want to stay ahead in an evolving CRM / enterprise-software market - which skills and mindsets matter most looking toward 2026 and beyond.

Make sure you have this one queued to download!

Talking with the people who own the largest and most complex CRM systems.
https://www.crmsuccess.show/

Your Host on LinkedIn:
Maz: https://www.linkedin.com/in/davidmasri/
Khero: https://www.linkedin.com/in/kherothetxrecruiter/

Featured Kevin Mossman

Kevin is an experienced Digital CRM Leader with a broad background in both Software Development and IT Operations.

Recognized for providing strategic and tactical executive direction for Customer Experience organizations, he is currently VP of Salesforce Development at DUAL North America, a leading Specialty Program Manager in Property, Casualty, and Financial Lines.

Kevin's journey into Salesforce began back in 2011, and his journey since then has seen him work for Capgemini and Salesforce combined for over a decade.

At Salesforce, Kevin served as an Executive Advisor to Financial Services customers – provided strategic consultative engagements to help customers maximize the value for their investment in Salesforce

Kevin is a Trailhead All-Star Ranger and a believer in continuous learning and development.

Outside of work, Kevin has many hobbies, with one being a referee for Roller Derby.

Talking with the people who own the largest and most complex CRM systems.
https://www.crmsuccess.show/

Your Host on LinkedIn:
Maz: https://www.linkedin.com/in/davidmasri/
Khero: https://www.linkedin.com/in/kherothetxrecruiter/