The CX Podcast R&R

Auteur(s): Rhian Huxtable & Richard Knight
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  • Résumé

  • Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.
    Rhian Huxtable & Richard Knight
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Économie
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Épisodes
  • Episode 80 - Get great CX in your business in 2025

    Episode 80 - Get great CX in your business in 2025
    Feb 14 2025

    In this episode join Richard and Rhian from insight6 warble about what to expect in 2025, how deliver great cx and how to access the FREE CX Checker. What level of CX does your business currently deliver?

    FREE CX Checker quiz - https://cxchecker.scoreapp.com

    This podcast is produced by insight6 - www.insight6.com
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    26 min
  • Episode 79 - CX Top Tips from Wales with Mel Evans

    Episode 79 - CX Top Tips from Wales with Mel Evans
    Jul 19 2024

    In this episode join Richard and Rhian from insight6 as they talk to their colleague from Wales, Mel Evans, all about top tips for attractions, leisure and hospitality companies as we enter the holiday season.

    This podcast is produced by insight6 - www.insight6.com
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    22 min
  • Episode 78 - Holiday CX with Lee Trowbridge

    Episode 78 - Holiday CX with Lee Trowbridge
    Jun 28 2024

    This month the west country warblers, Richard Knight and Rhian Huxtable, talk to Lee Trowbridge all about CX highs and lows of working the holiday sector.

    Lee and his wife book bespoke travel experiences you'll never forget. Join us to hear more about how Lee delivers great CX for his customers and how the travel industry are treating its customers when we venture for our 2 weeks of rest and relaxation.

    Get in touch with Lee on Lee.Trowbridge@notjusttravel.com or www.yourholiday.notjusttravel.com

    This is an insight podcast production - www.insight6.com
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    36 min

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