• The Cleaning Indy Podcast

  • Auteur(s): Tom Moore
  • Podcast

The Cleaning Indy Podcast

Auteur(s): Tom Moore
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  • Résumé

  • Brought to you by: American Facility Care

    Visit us at

    CleaningIndy.com

    Concept
    This is a podcast that that dives into the world of Facility Management and the Cleaning Industry.


    • Each episode will run for 15-30mins
    • Delivery: 1 episode a week
      Goals
      Establish local brand awareness for our company.

      Provide insight into the world of FM and cleaning in a professional yet entertaining way.

      Interview current willing customers, or other leaders across several industry sectors.

      Tone & Personality
      • Insightful
      • Personal
      • Professional
      • Entertaining

        CleaningIndy.com
    Copyright Tom Moore
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Économie
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Épisodes
  • How To Hire The Right Cleaning Company

    How To Hire The Right Cleaning Company
    Jan 22 2024
    In this first podcast episode of the new year, Tom and Sarah take the lead in empowering facility managers for the crucial task of selecting the perfect commercial building cleaning contractor for janitorial services. The duo kicks off the discussion by highlighting the three fundamental criteria influencing major purchasing decisions: Know, Like, Trust. Addressing the urgency in expediting the contractor selection process, Tom and Sarah explore two pivotal methods – pre-qualifying over the phone and carefully considering walk-through observations.

    During the pre-qualification phase, Tom and Sarah guide facility managers through a series of key questions aimed at gauging a
    • contractor's experience,

    • company size,

    • staffing capabilities, and

    • references.
    Special emphasis is placed on adhering to industry standards such as OSHA, creating a comprehensive checklist for facility managers to navigate the selection process effectively. The duo stresses the significance of a multifaceted vetting process, encompassing online research, reviews, website visits, blog readings, and even podcast listening. The goal is to foster a deep understanding of, affinity for, and trust in the cleaning contractors.


    Drawing from industry professionals like Odessa Woodlee and Ayaz Ahmed, Tom and Sarah incorporate valuable insights into the conversation. Topics discussed include staffing levels, equipment quality, and the brands of cleaning chemicals used. In this episode Tom and Sarah talk about the "dust test" during walk-throughs and offers practical advice on addressing specific concerns related to delicate surfaces or unique areas within a facility.

    As the discussion unfolds, Ricky Smith contributes a noteworthy observation, emphasizing the correlation between quality and cost. Facility managers are encouraged to consider the significant budget allocation for janitorial services, underscoring its substantial role in effective facility management. Tom and Sarah conclude by reinforcing the critical importance of choosing the right cleaning or building service contractor, positioning it as a linchpin for success in commercial settings.

    This comprehensive episode, guided by Tom and Sarah, serves as a valuable resource for facility managers navigating the nuanced landscape of commercial building cleaning and janitorial services.

    Enjoy the show!

    Show page: CleaningIndy.com
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    19 min
  • What Makes Us Different Than The Competition?

    What Makes Us Different Than The Competition?
    Dec 4 2023
    In this podcast episode, hosts Tom and Sarah explore what sets their commercial cleaning company apart from competitors. They discuss the challenges of using physical logbooks for communication and cleaning records, pointing out the inefficiencies and delays in addressing issues. They highlight two key differences:

    Firstly, their cleaners use apps instead of traditional logbooks, drawing a parallel between ancient logkeeping and modern-day paper systems still prevalent in various industries. They emphasize the immediacy and convenience of apps for communication, inspections, trend analysis, and work order submissions.

    Secondly, they delve into their comprehensive training program, emphasizing its importance based on feedback from 700 Facility Managers who cited lack of training as a major issue with cleaning companies. They describe their training method, the Tell, Show, Do, Review approach, which ensures effective learning and application. They stress the significance of practice and review stages in solidifying knowledge, citing research on learning effectiveness.

    The hosts conclude by noting the importance of consistency in using both technology and effective training methods to achieve optimal results. They acknowledge that while a standardized training approach is essential, individual learning paces vary, sometimes benefiting from training newcomers without prior habits.

    Overall, the episode emphasizes how their company's use of technology and training methods distinguishes them from competitors, ultimately enhancing their service quality and efficiency.

    Enjoy the show!
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    10 min
  • Effortlessly Transition To A New Vendor!

    Effortlessly Transition To A New Vendor!
    Nov 7 2023
    "Effortlessly Transitioning to a New Cleaning Company Vendor"

    In this episode, Tom and Sarah discuss the steps to effortlessly transition to a new cleaning company vendor, which can apply to various vendors. They highlight the common pain points that indicate a need for a change, such as cleaners not showing up, corporate noticing cleanliness issues, or inadequate training and management. Here are the key steps they outline:

    1. You Feel The Pain:
    - Identify common pain points in your current cleaning services.
    2. You Search Google:
    - Utilize Google to find potential new vendors.
    - Common Google searches related to janitorial services.
    - Insights from Google Analytics on how people search.
    3. You Make The Call or Book Online:
    - Use scheduling services like Calendly for easy appointment booking.
    - Schedule a meeting to discuss your cleaning needs with the vendor, with no pressure to commit.
    4. You Schedule A Site Visit:
    - Arrange a site visit at your convenience.
    - Walk through your building and discuss your cleaning priorities.
    5. You Receive A Cleaning Analysis & Proposal:
    - Get a detailed proposal including an introductory letter, scope of work, recommended services, terms, references, and insurance details.
    6. You Choose The Starting Date:
    - Select a start date and have owners personally oversee the initial cleaning to ensure a successful start.
    7. You Receive On-Going Inspection Reports:

    - Ensure ongoing communication and regular inspections to maintain high cleaning standards.
    The hosts emphasize the importance of long-term relationships with cleaning vendors and stress the need for effective communication both with clients and within the cleaning company. They recommend choosing a vendor that can be flexible and responsive to address any problems that may arise.

    Enjoy the Show!
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    18 min

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