In this episode I had the pleasure of interviewing Paul Walker, Global Solutions Director at iManage. With 25 years of experience in legal tech, Paul offered valuable insights into how AI has evolved in the legal and professional services sectors.

We discussed how iManage specialises in knowledge worker industries, particularly legal and accounting, and explored the revolutionary impact of generative AI. Paul explained how AI has transformed the way organisations manage unstructured data, significantly reducing the lead time for extracting answers from this information.

A key point Paul highlighted was how AI now provides crucial context to unstructured data, substantially enhancing its value. Throughout our conversation, he emphasised that curiosity is essential for effectively adopting and leveraging AI technologies.

Looking to the future, we discussed how AI interfaces might evolve beyond traditional prompts toward more intuitive interactions.

One of the most practical takeaways was how AI can boost productivity by automating laborious tasks, with Paul predicting that the integration of AI into workflows will become increasingly seamless over time.

Check out Paul's LinkedIn profile and find out more about iManage at www.imanage.com.

In this episode, I'm looking at a very, very simple query I put to Google's Gemini regarding my email inbox. Oh dear.

Hold the Agentic AI Revolution for a few minutes.

In this episode, I'm sitting down with Kit Cox, Founder & CTO of Enate, exploring Kit's journey from a young coder (BBC Basic anyone?) to the founder of Enate's workflow automation platform.

We discuss the evolution of Enate, its applications in service delivery, and real-world use cases, particularly in the B2B sector.

Kit explains how Enate helps organizations operationalize AI, improve customer experiences, and drive business growth. Our conversation highlights the importance of sentiment analysis and the need for organizations to adapt to new technologies to remain competitive.

Chapters

• 00:00 Introduction to Conversational AI and Innate AI
• 00:09 Kit's Journey: From Coding to AI Solutions
• 04:01 Understanding Innate AI's Workflow Platform
• 08:08 Real-World Applications: Case Study of TMF
• 12:16 The Role of AI in Service Delivery
• 15:57 Extensibility and Integration of Innate AI
• 16:00 Innovative Use Cases and Customer Success Stories
• 24:14 Operationalizing AI in Business
• 26:33 Deployment Strategies for Innate AI