This episode is the concluding segment of our roundtable discussion on building high-performance teams. In part one of this conversation, we discussed the difference between lived versus aspirational values and how to discern healthy from unhealthy tension in our teams and organizations. Today, we’re taking it a step further and looking at the importance of humor in our businesses, cultivating mutual accountability and how to live out our values in the midst of challenging circumstances.

Joining host and Global Payments HOM, Chris Allen are: multi-dimensional leader and fortune 500 executive, Vince Lombardo, Founder and Chief Strategist at Revisionary, Celine Williams and co-founder and Managing Partner of Mudita (moo-DEE-tah) Venture Partners, Josh Linkner.

• Understanding Rumbling vs. Feedback
• The importance of levity and humor in businesses
• Cultivating mutual accountability
• Living your values through adversity

Learn More about our guests:

Vince Celine

Josh

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What if the greatest resource in your businesses isn’t a strategy, technology, or particular skillset—but the health within your teams and cultural dynamics?

In this 2-part roundtable, we are exploring the value systems of building high performance teams. Building on the foundation of our previous roundtable on transformational leadership, we’ll be discussing what it takes to implement transformational leadership on an organizational level, in our businesses and in our teams.

Joining host and Global Payments HOM, Chris Allen are three seasoned leaders whose diverse perspectives bring a wealth of experience and insight: Vince Lombardo, a multi-dimensional leader and fortune 500 executive as the President of Heartland. Celine Williams, Founder and Chief Strategist at reVisionary, a boutique consulting firm providing executive coaching, leadership development, and culture services to human-focused businesses around the world and Josh Linkner, Co-founder and Managing Partner at Mudita Venture Partners, an early-stage venture capital firm investing in groundbreaking technologies.

• The courage it takes to change
• Lived vs. aspirational values
• Understanding the difference between healthy and unhealthy tension

Learn More about our guests:

Vince Celine

Josh

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Shop Small is a year-round effort that encourages people to support local businesses and communities, with a special focus on Small Business Saturday. Founded by American Express in 2010, Small Business Saturday has become a nationwide celebration of small businesses. In 2023 alone, U.S. consumers who shopped at independent retailers and restaurants on Small Business Saturday spent an estimated $17 billion.

In today’s episode, Erin Sweatman of American Express joins us in the studio to share the incredible story of how Shop Small evolved from a single idea into the expansive movement it is today. We’ll also explore how social media plays a crucial role in connecting small businesses with the next generation of shoppers. Based on a study from American Express, 73% of Gen Z say they are more likely to shop with a small business when they see them on social media. Tune in to learn practical ways you can get involved by shopping small and how to participate with Small Business Saturday on November 30th, 2024.

• How we can support small businesses
• Connecting communities and customers
• How to get involved with Shop Small

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[3:05] The total reported projected spending of U.S. consumers who shopped at independent retailers and restaurants on Small Business Saturday in 2023 reached an estimated $17 billion.

[10:10] Based on a study from American Express, 73% of Gen Z said that they are more likely to shop with a small business when they see them on social media.

In a world where business leaders are lauded for being cutthroat, Marcus Lemonis does it all with heart and compassion for the “people, process, and product” he aspires to elevate. Marcus Lemonis is a Lebanese-born American businessman, philanthropist and television personality best known for hosting The Profit on CNBC. He has helped numerous companies find success while also expanding his personal brand as a business expert and advocate for entrepreneurs.

In this episode, Marcus shares insights from his entrepreneurial journey and mission to help small businesses thrive. We explore the highs and lows of his career, and how his emphasis on building strong relationships has shaped his business philosophy.

Key points:

• Reshaping how business is done
• Betting on yourself, taking chances on people
• How recognition and admission of mistakes lead to success

Learn more about Marcus Lemnois

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We often think of leadership in terms of externals such as ethical behavior, good communication skills and sound decision making. But true leadership begins from the inside out. Leaders must first recognize and deal with the uglier parts of themselves — emotional blind spots, ego and insecurities. This requires a significant commitment to doing the inner work of transformation.

In this episode of The Entrepreneur's Studio, we are tackling this subject with three remarkable guests: Ryan Estis, a sales and leadership expert who champions human-centered growth for sustainable success; Stephanie Spencer, an Enneagram coach known for guiding individuals and teams through life's toughest challenges; and Dr. Olivia Audrey, a board-certified naturopathic doctor, whose holistic approach to leadership and healing has transformed the lives of CEOs, Fortune 500 executives and global leaders.

Each of our guests, along with The Entrepreneur’s Studio host, Chris Allen, share a candid conversation geared to help leaders develop practices that not only modify outward behaviors but foster transformation from the inside out.

• Developing Self-Awareness
• Trauma’s impact on how we lead
• Best practices for transformational leadership

Learn More about our guests.

Ryan Estis

Dr. Olivia Audrey

Stephanie Spencer

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Stephanie J. Spencer is a personal and leadership development coach who utilizes the Enneagram to help clients find new ways forward. She has spent years coaching individuals and teams from around the country, including major universities, local churches, Fortune 500 companies, small businesses and more.

In this episode, Stephanie shares why understanding our core motivations and ways of operating are vital to the success of our businesses and team relationships.

Key Points:

• Why knowing the way we work can help us improve our work
• How to Leverage our team’s unique contributions to reach common goals
• How the Enneagram helps us resolve conflict

Learn More about Stephanie J. Spencer

Download the free PDF resource mentioned in this episode

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The Entrepreneur’s Studio is powered by Heartland Payment Systems. Providing nearly 1 million entrepreneurs with the technology to make money, move money, manage employees and engage customers.

Ryan Estis is a sales and leadership expert at the forefront of the human-centered growth movement. He has spent his career in the trenches building high-performing teams and a client roster of category-leading brands. As a strategic advisor and former Fortune 500 CRO, he understands that the key to meaningful results lies in elevating people to their highest potential.

In this episode, Ryan shares how individuals and organizations can leverage change as a catalyst for growth and maximize their impact by embracing a human-centered approach to sales, leadership and life.

• 3 principles of human-centered leadership
• How our darkest moments can become our defining moments
• Why the best leaders build other leaders

Learn More about Ryan Estis

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The path of the entrepreneur requires taking calculated risks, developing resilience and an unwavering commitment to strong personal values.

Today’s episode features a business owner whose Made From Scratch entrepreneurship embodies each of these qualities along with a deep-rooted faith that led her from investing her last five dollars — to creating a multi-city cupcake empire known as The Cupcake Collection.

Mignon Francois is known for developing an iconic cupcake flavor that drew long lines of people to her historic Germantown neighborhood in Nashville, Tennessee. The success of her business ignited a new movement to the area for other businesses to move in and take root as well. Mignon’s business savvy earned her the titles of “Woman of Legend and Merit” by Tennessee State University, “Family Business of the Year” by Black Enterprise Magazine and “Emerging Business Leader of the Year.”

Tune in to hear Mignon’s amazing story of courage and resilience and how maintaining the right perspective turns scarcity into opportunities for learning.

• Financial principles for long term success
• How perspective changes the outcome of the experience
• The essential ingredients for making a great leader

Learn More about Mignon Francois and The Cupcake Collection

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Watch Full Episodes of The Entrepreneur's Studio on YouTube.

The Entrepreneur’s Studio is powered by Heartland Payment Systems. Providing nearly 1 million entrepreneurs with the technology to make money, move money, manage employees and engage customers.