Épisodes

  • 432 — Sales enablement for product teams

    432 — Sales enablement for product teams
    Feb 18 2025
    In last week’s episode of The Mindtools L&D Podcast, we explored sales enablement from the perspective of sales and marketing teams. But where do product teams fit in? Beyond building products, what role do these teams play in generating revenue? For the second instalment in our two-part series on sales enablement, Ross D and Lara are once again joined by Darren Bezani, Chief Salecologist at Salecology, to discuss: why it’s important to involve product teams in sales enablement; the behaviors we want product teams to demonstrate; how L&D can support this, beyond simply providing training. To learn more about Darren’s work, head to salecology.com. In ‘What I Learned This Week’, Lara mentioned A Court of Thorns and Roses by Sarah J. Mass. Ross D recommended Warren Zanes’ book Deliver Me from Nowhere, exploring the making of Bruce Springsteen’s Nebraska. For more from us, visit mindtools.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Dickie Lara Kidd Darren Bezani
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    31 min
  • 431 — Sales enablement for sales and marketing teams

    431 — Sales enablement for sales and marketing teams
    Feb 11 2025
    All sales training is sales enablement, but not all sales enablement is sales training. In this week’s episode of The Mindtools L&D Podcast, Ross Dickie and Lara are joined by Darren Bezani, Chief Salecologist at Salecology, to discuss: what ‘sales enablement’ means, and why it’s intentionally broader in scope than sales training; what sales enablement is designed to achieve, beyond increased sales; the role of managers in sales enablement. To learn more about Darren’s work, head to salecology.com. In ‘What I Learned This Week’, Lara recommended the ‘How to Unlock the Power of Your Subconscious Mind’ episode of Dr Rangan Chatterjee’s Feel Better Live More podcast. Ross D discussed Ben Betts’ blog post ‘The fall of click-next e-learning: What Operator means for training’. For more from us, visit mindtools.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Dickie Lara Kidd Darren Bezani
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    31 min
  • 430 — Digital learning for behavior change

    430 — Digital learning for behavior change
    Feb 4 2025
    Those of who work in learning and development like to think we're in the business of behavior change. But we often don't have an in-depth understanding of what current behaviors are, or how to change them. In this week’s episode of The Mindtools L&D Podcast, Ross Garner is joined by Ross Dickie and Dr Anna Barnett to discuss: methods for understanding behavior; digital learning methods for changing behavior; methods for measuring change. During the discussion, Ross Garner described the Dunning-Kruger effect. Ross Dickie mentioned libertarian paternalism, very much a friend-of-the-show. Anna referenced the COM-B model of behavior change. In ‘What I Learned This Week’, Anna recommended a presentation from the Behavioral Insights Team, and Ross G referenced his video on nudge theory. Ross Dickie discussed Jevon’s paradox, based on Satya Nadella’s tweet about Chinese AI firm DeepSeek. And Ross Garner recommended a thread on X, where famous movie scenes are recreated as Lego. For more from us, visit mindtools.com. There you’ll also find details of our Manager Skill Builder, our on-demand management development program that intelligently adapts to every user.  Connect with our speakers    If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Garner Ross Dickie Dr Anna Barnett
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    42 min
  • 429 — Developing leaders at the National Trust

    429 — Developing leaders at the National Trust
    Jan 28 2025
    The National Trust is Europe’s largest conservation charity, established 130 years ago to look after the UK’s nature, beauty and history. Its leaders have diverse areas of focus, from protecting woodland to managing properties – and even running a gold mine! In this week’s episode of The Mindtools L&D Podcast, Ross G and Ross D find out just how the Trust develops these leaders, with Development Specialist Carole Thelwall-Jones. We discuss: how a leader needs to think ‘to be’ lists, rather than ‘to do’ lists; how leadership development is structured at the National Trust; how L&D professionals can help new leaders let go of what helped them succeed in the past. During the discussion, Carole referenced Leadership: Plain and Simple, by Steve Radcliffe. Ross G referenced our ‘Building Better Managers’ report. Carole also discussed the 4D instructional design model, and Roffey Park’s report ‘The Expert as Leader’. In ‘What I Learned This Week’, Ross D recommended The Racket: On Tour with Tennis’s Golden Generation – and the other 99%, by Conor Niland. Carole discussed Roko’s basilisk and Stephen Fry’s lecture AI: A means to an end or a means to the end? Ross G discussed ‘The Illusion of Explanatory Depth’. For more on the National Trust, visit their website: nationaltrust.org.uk For more from us, visit mindtools.com. There you’ll also find details of our Manager Skill Builder, our on-demand management development program that intelligently adapts to every user.  Connect with our speakers    If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Garner Ross Dickie Carole Thelwall-Jones
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    37 min
  • 428 — The art and science of better questions

    428 — The art and science of better questions
    Jan 21 2025
    Author, podcaster and award-winning filmmaker Topaz Adizes specializes in creating deeper human connections. So, in this week’s episode of The Mindtools L&D Podcast, he joins Ross Garner and Owen for an in-depth chat about: how to formulate questions to build understanding; how better conversations help us partner with our clients and stakeholders; the benefits of online and in-person conversations. In ‘What I Learned This Week’, Ross discussed the growing capabilities of ‘Large Behavior Models’, via The Economist. For more from Topaz, visit topazadizes.com For more from us, visit mindtools.com. There you’ll also find details of our Manager Skill Builder, our on-demand management development program that intelligently adapts to every user.  Connect with our speakers   If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Garner Owen Ferguson Topaz Adizes
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    49 min
  • 427 — Designing an award-winning blended learning programme

    427 — Designing an award-winning blended learning programme
    Jan 14 2025
    At last year’s Learning Technologies Awards, Mindtools and South Western Railway won Gold in the ‘Best use of blended learning – commercial sector’ category. In this week’s episode of The Mindtools L&D Podcast for 2025, Ross D and Claire are joined by Becky Eason, Leadership Delivery Manager at South Western Railway, to discuss: The context in which the program was developed, and the problems it was designed to solve; How we used focus groups, semi-structured interviews, and a valid and reliable behavioral survey to test assumptions and prove impact; The results of the program and the changes we've made to it in response to evaluation of the pilot. In ‘What I Learned This Week’, Claire gave her seal of approval to Wicked, Becky recommended the Netflix series La Palma, and Ross D wondered why he doesn’t listen to the Song Exploder podcast more often. For more from us, visit mindtools.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   Connect with our speakers    If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Dickie Claire Gibson Becky Eason
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    33 min
  • 426 — Making hybrid work… work!

    426 — Making hybrid work… work!
    Jan 7 2025
    Do remote and hybrid managers need different skills to those who work in-person? If so, what are those skills and how do we develop them? In this first episode of The Mindtools L&D Podcast for 2025, Ross Dickie and Ross Garner are joined by return guest Gary Cookson, author of Making Hybrid Working Work. We discuss: The ‘sensory loss’ that takes place when managers move to a hybrid environment The digital signals that help managers understand their teams Strategies for building hybrid management capability. Gary’s book, Making Hybrid Working Work, is available now from Kogan Page. During the discussion, we referenced a few other episodes of our podcast: 271 — Jobcraft Country 406 — Revisiting 70:20:10: Theory into practice 407 — Revisiting 70:20:10: From learning to performance 421 — Good managers balance care with results Ross Garner also discussed ‘context-dependent memory effect’. In ‘What I Learned This Week’, we each shared a paper: Ross G: Vences, M., Köhler, J., Hutter, C. R., Preick, M., Petzold, A., Rakotoarison, A., ... & Scherz, M. D. (2024). Communicator whistles: A Trek through the taxonomy of the Boophis marojezensis complex reveals seven new, morphologically cryptic treefrogs from Madagascar (Amphibia: Anura: Mantellidae). Vertebrate Zoology, 74, 643-681. Gary: Veronese, N., Stubbs, B., Noale, M., Solmi, M., Vaona, A., Demurtas, J., ... & Fontana, L. (2017). Fried potato consumption is associated with elevated mortality: an 8-y longitudinal cohort study. The American journal of clinical nutrition, 106(1), 162-167. Goh, E., Gallo, R., Hom, J., Strong, E., Weng, Y., Kerman, H., ... & Chen, J. H. Large Language Model Influence on Diagnostic Reasoning. JAMA Network Open, 7(10). For more from us, including details of our new Manager Skill Builder, visit mindtools.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.   For more from Gary, see EpicHR.co.uk Connect with our speakers    If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Garner Ross Dickie Gary Cookson
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    41 min
  • 425 — Christmas Special: L&D Actually

    425 — Christmas Special: L&D Actually
    Dec 17 2024
    Another year, another Christmas Special! We've scraped the barrel of festive ideas and selected Love Actually, the "greatest Christmas movie of all time", as the unfortunate premise of this year's audio horrorshow. In this edition, Ross G will be asking questions that are very loosely based on the Richard Curtis classic, with answers from Ross D, Anna and Owen. Including: In Love Actually, grumpy husband Alan Rickman gets into trouble when he buys a necklace for a woman who isn't his wife. If you were to buy a gold necklace for another profession, other than L&D, what would it be and why?Creepy romantic Andrew Lincoln spends Love Actually pining after Keira Knightley: The wife of his best friend. What aspect of L&D do you secretly love, but know that you can never be involved with?Spurned husband Colin Firth spends Love Actually learning Portuguese to be with the woman he loves. What L&D language do you plan on spending the Christmas season learning?Aging rocker Bill Nighy performs his single 'Christmas Is All Around Me' naked on TV, to celebrate it taking the Christmas Number 1 spot. What's your great ambition for 2025? During the discussion, Ross D referenced our newsletter 'Every learning intervention you design should be award-worthy' Ross G referenced the Mitchell & Webb sketch 'Are we the baddies?' Anna recommended our 'critical thinking' Skill Bite course. The papers Anna discussed were: Carter, J. W., & Youssef-Morgan, C. (2022). Psychological capital development effectiveness of face-to-face, online, and Micro-learning interventions. Education and Information Technologies, 27(5), 6553-6575.Carpenter, S. K., Pan, S. C., & Butler, A. C. (2022). The science of effective learning with spacing and retrieval practice. Nature Reviews Psychology, 1(9), 496-511. In 'What I Learned This Week', Ross D revealed a shocking truth about Darlene Love's 'All Alone On Christmas'. Ross G recommended A Christmas Carol, as read by Hugh Grant. For more from us, including details of our new Manager Skill Builder, visit mindtools.com. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work. Connect with our speakers  If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross GarnerOwen FergusonDr Anna BarnettRoss Dickie
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    39 min