In this special edition of The Modern Hotelier, we focus on one of the most significant events impacting the hospitality industry this month—the devastating wildfires in Los Angeles.

Joining us is Sarah Dandashy, an industry expert and longtime LA resident, who shares her firsthand experience of the fires, the resilience of the community, and how hospitality businesses stepped up in a time of crisis.

Hosts Steve Carran and David Millili discuss the broader impact of the fires on tourism, hotel occupancy, and the travel industry, drawing parallels to past crises like 9/11 and the Maui wildfires. They also explore how businesses and individuals can prepare for emergencies and provide tangible ways to support those affected.

Key Topics:

• How LA residents, businesses, and the hospitality industry came together to support those affected.
• The Community Response & Hospitality Industry’s Role
• The Fires’ Ihttps://www.facebook.com/AskAConcierge/mpact on Hospitality & Tourism
• Why is it important to have an emergency plan

If you're looking for insights on disaster response in hospitality, community resilience, and ways to help LA rebuild, this episode is a must-listen.

Watch the FULL episode here: https://youtu.be/dBuWKfp3Kks

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Sarah on LinkedIn: https://www.linkedin.com/in/sarahdandashy/

Instagram: https://www.instagram.com/askaconcierge/

Facebook: https://www.facebook.com/AskAConcierge/

YouTube: https://www.youtube.com/c/AskAConciergeTV

Twitter: https://twitter.com/AskAConcierge/

Ask a Concierge: https://askaconcierge.tv/

For full show notes head to: https://themodernhotelier.com/episode/132

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

Did you know how artificial intelligence is shaping the future of the hospitality industry?

In this episode of The Modern Hotelier, we sit down with Harriet Brown, VP of Product at Mobi.AI, to explore how artificial intelligence is revolutionizing the hospitality industry. Harriet shares insights from her impressive career, spanning AI, machine learning, and travel technology, including her time at Google and ITA Software.

From personalization challenges to the future of AI in hospitality, Harriet offers a thought-provoking perspective on what’s next for the industry. Plus, hear her advice for businesses hesitant to adopt AI and her favourite "aha" moments while building at Mobi. AI.

Key Topics:

• How Mobi AI enhances decision-making and productivity for travelers and travel agents
• The importance of emotional loyalty in travel, alongside transactional loyalty
• What are Harriet's insights on adapting AI tools effectively and avoiding analysis paralysis
• Tips for creating loyalty through technology-enhanced experiences.

If you’re passionate about hospitality, tech innovation, or travel, this is an episode you don’t want to miss! 🌟

Watch the FULL episode to learn how artificial intelligence is transforming the hospitality industry: https://youtu.be/u7rQ80TuRx4

This episode is sponsored by Mobi.AI: https://www.mobi.ai/

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Harriet on LinkedIn: https://www.linkedin.com/in/harriet-brown-170a793/
Mobi.AI: https://www.mobi.ai/

For full show notes head to: https://themodernhotelier.com/episode/131

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...

How can authenticity, kindness, and a focus on guest satisfaction drive success in the hospitality industry?

In this inspiring episode of The Modern Hotelier, hosts David and Steve sit down with Bart Berkey—founder and CEO of Most People Don't, international keynote speaker, podcast host, and bestselling author. Bart shares his unique journey from growing up in Pittsburgh to becoming a global executive for Ritz Carlton, and now, an entrepreneur empowering individual to do what most people don't to achieve professional and personal success.

Discover how Bart's passion for guest satisfaction and authentic connections shaped his career, hear his key lessons from the luxury hospitality industry, and learn practical insights on creating unforgettable guest experiences, overcoming industry challenges, and becoming an exceptional leader.

Packed with actionable advice, heartwarming stories, and Bart's contagious positivity, this episode is a must-listen for hoteliers, entrepreneurs, and anyone aspiring to make a meaningful impact.

Key Highlights:

• The power of focusing on service excellence and customer-centricity.
• How Bart's book Most People Don't and Why You Should inspires better living.
• Leadership lessons from the Ritz Carlton that apply to any industry.
• Tips for staying ahead of hospitality trends in 2025.

Watch the FULL episode now on YouTube for a dose of inspiration and practical wisdom: https://youtu.be/kq98F-bC_3w

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Bart's on LinkedIn: https://www.linkedin.com/in/bartberkey/

Bart's Website: https://www.bartaberkey.com/

Bart's Book: https://www.amazon.com/dp/B09L4NZWMZ/ref=cm_sw_em_r_mt_dp_6D7Q6NKDX3NE2YKF2A62/

Bart's Podcast: https://www.bartaberkey.com/podcast

For full show notes head to: https://themodernhotelier.com/episode/130

Follow on LinkedIn: https://www.linkedin.com/company/the-...

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...