The Property Management Playbook

Auteur(s): Andrew Nguyen & Robert Gallo
  • Résumé

  • The Property Management Playbook is Castellan Consulting’s podcast where we dive into the key strategies, challenges, and success stories in the property management industry. Hosted by industry experts, it’s your go-to resource for mastering the Residential Tenancies Act and navigating VCAT with confidence.

    © 2025 The Property Management Playbook
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Épisodes
  • SPECIAL ANNOUNCEMENT - Tickets Now Available For Our Reasonable and Proportionate Workshop
    Feb 26 2025

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    Tickets are not available on our website for our Reasonable & Proportionate Workshop, which is designed to give property managers the clarity, confidence, and practical skills needed to navigate VCAT successfully. Backed by real legal expertise and property management experience, this event will transform how you approach the test.

    If you’re tired of uncertainty at VCAT and want to master the law in a way that actually works in practice, this is the workshop for you. Tickets are now available—don’t miss out!

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    3 min
  • Ep. 10 - When to Apply to the Magistrates' Court?
    Feb 20 2025

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    In this episode of The Property Management Playbook, Andrew Nguyen and Robert Gallo dive into a critical yet often misunderstood topic—when to apply to the Magistrates' Court and how federal subject matter can impact property disputes. Many property managers assume VCAT is the default jurisdiction for tenancy matters, but there are key situations where the Magistrates' Court is the correct or even necessary forum.

    Andrew and Robert break down what federal subject matter means in the context of property management and when it can shift a case out of VCAT’s hands. They explore the legal boundaries between VCAT and the Magistrates' Court, the risks of applying in the wrong jurisdiction.

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    30 min
  • Ep. 9 - What Happens When PMs Get It Wrong!
    Feb 3 2025

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    In this episode of The Property Management Playbook, we dive into what happens when property managers fail in their duty of care—and the serious consequences that can follow. We explore key legal obligations, what a breach of duty looks like, and real-life cases, including Barbaro v K P Hicks Real Estate PL [2022] VCAT 1062.

    Join us as we break down the lessons from these cases and discuss the essential steps every property manager must take to stay compliant, minimise risk, and ensure they are across the legislation. Don’t wait until it’s too late—learn how to protect yourself and your clients before a small mistake turns into a big problem.

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    41 min

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