In this episode of the Quick Lube Expert Podcast, M. Kevin Davis recaps the highlights from his recent webinar sponsored by Cinch, where he explored the transformative power of culture in the quick lube industry. Whether you’re an owner, manager, or team member, this episode will show you how building a strong, intentional culture can solve some of the biggest challenges in the business—attracting and keeping top talent, increasing profitability, and creating a sustainable operation that thrives even in your absence.

You’ll walk away with actionable insights you can implement immediately to shape a positive culture, no matter your role. Don’t miss these practical strategies and golden nuggets from one of the most impactful webinars of the year!

For more information and updates, follow us on social media and subscribe to the podcast.

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To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

On this episode of the Quick Lube Expert Podcast, host Kevin Davis and guest David Boyd from Inbound, Inc., dive into the art of phone communication—a skill that’s too often overlooked but incredibly powerful. They discuss why answering the phone well is critical in the quick lube industry and share practical strategies for making a lasting impression on every call. David, a communication expert, unpacks key elements such as timing, tone, and active listening, giving listeners actionable insights to train their teams and enhance customer experience. You’ll also learn how to handle common questions like pricing inquiries in a way that builds value and keeps customers engaged. Whether you’re running one shop or a franchise, this episode is loaded with wisdom to help you transform each call into an opportunity to grow and retain loyal customers.

Tune in to discover how a few tweaks to your phone process can boost business, improve customer satisfaction, and help you outshine the competition.

For more information and updates, follow us on social media and subscribe to the podcast.

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David Boyd, founder of Inbound, Inc., specializes in enhancing business communication within the automotive aftermarket industry. To learn more about his services or to schedule a consultation, visit callinbound.com.

To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/

In this episode of the Quick Lube Expert Podcast, Kevin Davis welcomes Ellie Pentland from Throttle Muscle, a leader with 24 years of experience in the automotive industry. Together, they dive deep into the art and science of exceptional customer service in quick lubes, sharing practical tips to elevate guest experiences, foster loyalty, and build trust that lasts. Ellie explains how to move beyond transactional interactions and create relational connections that keep customers coming back. Learn how to exceed guest expectations, build rapport, and engage customers through clear communication, genuine kindness, and a commitment to service.

Whether you’re an owner, manager, or technician, tune in for actionable strategies to create memorable experiences that stand out.

For more information and updates, follow us on social media and subscribe to the podcast.

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To learn more about how Quick Lube Expert can help you, visit: https://www.quicklubeexpert.com

To learn more about what M. Kevin Davis has to offer, visit: https://www.mkevindavis.com

Get your copy of the Quick Lube Expert Book on Amazon: (CLICK HERE to buy the Book)

To learn more about Cinch and redeem your Gift Card Offer: https://cinch.io/qle/