Drop me a text!

[Episode 30]

Support The Service Center!: https://www.buzzsprout.com/1844427/support

Lesley Wong is the owner and Principal Designer at Lesley Wong Interiors and is a hospitality interior design specialists based in Ontario, Canada. Her guest-first design strategy is focused on crafting customized and beautiful hotel spaces for guests, that are both ascetically pleasing and operationally function for operators. Lesley graduated from the New York School of Interior Design and honed her skills in design and construction with Four Seasons Hotels and Resorts. She has operated her own design firm from nearly 10 years, working with brands including Comfort Inn, Best Western, IHG, and Hilton on creating unique, boutique hospitality environments.

You can connect with Lesley on LinkedIn: linkedin.com/in/lesley-wong-hotels or visit her website at: lesleywonginteriors.ca
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Host: William C Murray, PhD:

William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.

William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
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Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share

Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!

E-mail: william@theservicecenter.ca
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/
Podcast art: Jack Designs a Graphics Company

Support the show

Support The Service Center!: https://www.buzzsprout.com/1844427/support

Support The Service Center!: https://www.buzzsprout.com/1844427/support

Drop me a text!

[Episode 29]

Support The Service Center!: https://www.buzzsprout.com/1844427/support

Lesley Wong is the owner and Principal Designer at Lesley Wong Interiors and is a hospitality interior design specialists based in Ontario, Canada. Her guest-first design strategy is focused on crafting customized and beautiful hotel spaces for guests, that are both ascetically pleasing and operationally function for operators. Lesley graduated from the New York School of Interior Design and honed her skills in design and construction with Four Seasons Hotels and Resorts. She has operated her own design firm from nearly 10 years, working with brands including Comfort Inn, Best Western, IHG, and Hilton on creating unique, boutique hospitality environments.

You can connect with Lesley on LinkedIn: linkedin.com/in/lesley-wong-hotels or visit her website at: lesleywonginteriors.ca
-----

Host: William C Murray, PhD:

William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.

William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
------------------------------------------------------------------------------------------------

Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share

Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!

E-mail: william@theservicecenter.ca
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/
Podcast art: Jack Designs a Graphics Company

Support The Service Center!: https://www.buzzsprout.com/1844427/support

Drop me a text!

[Episode 28]

Support The Service Center!: https://www.buzzsprout.com/1844427/support

Anne Marie Johns is the General Manager of the Fairmont Tremblant. She has been a leader in the lodging industry for over 30 years across 11 hotel properties, with extensive experience in sales and marketing, along with operational management. In 2021, she received the Pinnacle Award from KML as Hotelier of the Year.

You can connect with Anne Marie on LinkedIn: linkedin.com/in/anne-marie-johns-35837326

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Host: William C Murray, PhD:

William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.

William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
------------------------------------------------------------------------------------------------

Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share

Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!

E-mail: william@theservicecenter.ca
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/
Podcast art: Jack Designs a Graphics Company

Support The Service Center!: https://www.buzzsprout.com/1844427/support