The Uncharted Veterinary Podcast

Auteur(s): Uncharted Veterinary Community
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  • Résumé

  • The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don't get discussed. We'll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment from your career, then this is the podcast for you!
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Épisodes
  • 303 - Schedule Freaks The Team Out

    303 - Schedule Freaks The Team Out
    Sep 4 2024
    How do you manage staff anxiety about the upcoming schedule without turning away clients and compromising care? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management super star, Stephanie Goss dive into a mailbag question that resonates deeply with many veterinary teams. A concerned manager writes in about their team’s growing habit of preemptively freaking out when they see a busy day ahead, leading to requests for limiting appointments and turning pets away, even though most days end up going smoothly. Stephanie Goss, with her extensive experience in practice management, and Dr. Andy Roark tackle this issue head-on, discussing the delicate balance between preparing for a busy schedule and maintaining a calm, productive work environment. They explore the common cognitive biases like catastrophizing and negativity bias that can exacerbate these fears and share actionable strategies for addressing these challenges. Together, they walk you through action steps that you can implement in your clinic to avoid this chicken little mentality. Let's get into this episode.... 🌟 Strengthen Your Team's Leadership with the Leadership Essentials Certificate! Access it here: https://unchartedvet.com/certificates/ Looking to empower your veterinary leadership team? The Leadership Essentials Certificate offers 8 hours of focused CE to help you build a high-functioning, cohesive team. This course is perfect for Uncharted members who want to refine their leadership skills and drive their practice forward. Not a member yet? Now’s your chance to join the Uncharted community and gain access to the Leadership Essentials Certificate! Register today at https://unchartedvet.com/uvc-membership/ and make a profound impact on your professional journey. 🌟 Elevate Your Leadership at the Uncharted Team Leads Summit! www.unchartedvet.com/tls2024 Save the date for the Uncharted Team Leads Summit on September 18th! Immerse yourself in a full day of engaging workshops and thought-provoking sessions, all designed specifically for veterinary team leads. This year’s summit boasts an exceptional lineup, including Dr. Andy Roark’s session on mastering influential leadership techniques and Sarah Parsons’ workshop on boosting positivity and morale in the veterinary workplace. Discover the secrets of effective conflict resolution with Maria Pirita, and learn how to shift from rule enforcer to empowering coach with Kelsey Beth Carpenter and Tyler Grogan. This is your chance to refine your leadership abilities, overcome common hurdles, and elevate your team’s performance. Join us and revolutionize the way you lead and motivate! 🌟Discover Simparica Trio, a chewable tablet combining sarolaner, moxidectin, and pyrantel for triple protection. This innovative chewable defends against heartworm disease, ticks, fleas, and both roundworms and hookworms. It's also FDA-approved to prevent Lyme disease by targeting deer ticks. Exercise caution in dogs with a history of seizures, as sarolaner, part of the isoxazoline class, has been linked to neurologic side effects. The most frequently reported side effects include vomiting and diarrhea. For detailed prescribing information, visit SimparicaTrioDVM.com Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    57 min
  • 302 - Outdated Or Just Respectful Navigating Job - Hopping And Text Resignations

    302 - Outdated Or Just Respectful Navigating Job - Hopping And Text Resignations
    Aug 28 2024
    Are traditional expectations around resignations and job stability becoming outdated? A practice owner shares their concerns about the increasing trend of employees resigning via email or text and the prevalence of job-hopping on resumes. How can we navigate these changing norms without feeling out of touch? In this episode, Maria and Andy explore how to approach these issues with empathy and strategic thinking. They discuss practical steps for interviewing candidates with job-hopping histories, setting clear expectations during onboarding, and cultivating a workplace culture that encourages retention. Maria's deep understanding of leadership and her passion for helping others develop their skills make her the perfect guide for this conversation. Maria Pirita, a Certified Veterinary Practice Manager, Elite Fear Free Certified Veterinary Professional, and former hospital administrator, joins the conversation with her wealth of experience in veterinary medicine and leadership. Maria has spent over a decade in the field and over 20 years honing her leadership skills, making her an expert in helping veterinary leaders adapt to evolving workplace dynamics. Her background in veterinary marketing, team building, and positive work culture provides invaluable insights for addressing these modern challenges. For veterinary practice owners and managers facing the realities of today’s job market, this episode offers essential strategies for maintaining professionalism and respect while adapting to change. Join us as we tackle these critical issues with Maria’s expert guidance. 🌟 Step Up Your Leadership Game at the Uncharted Team Leads Summit! www.unchartedvet.com/tls2024 Mark your calendars for the Uncharted Team Leads Summit on September 18th! Dive into a day of dynamic workshops and insightful sessions tailored for veterinary team leads. This year’s summit features a standout lineup, including Dr. Andy Roark’s session on influential leadership techniques and Sarah Parsons’ workshop on injecting positivity and morale into the veterinary workplace. Learn the art of effective conflict mediation with Maria Pirita and transition from rule enforcer to empowering coach with Kelsey Beth Carpenter and Tyler Grogan. Don’t miss this opportunity to enhance your leadership skills, tackle common challenges, and lead your team to new heights. Join us to transform the way you lead and inspire! 🌟 Elevate your team's leadership capabilities! The Leadership Essentials Certificate, found here: https://unchartedvet.com/certificates/, provides 8 hours of targeted CE designed to empower veterinary leaders like you. This course equips your leadership team with the skills needed to run a high-functioning, united team. As part of the Uncharted membership, now is the perfect time to enhance your leadership prowess and propel your practice forward. If you're not a member, now's the time to join the community and get this Leadership Essentials Certificate included! Visit https://unchartedvet.com/uvc-membership/ to register and make a significant impact in your professional realm. Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    52 min
  • 301 - Out Of Compassion For Clients

    301 - Out Of Compassion For Clients
    Aug 21 2024
    This practice owner is seeking guidance on how to help their team become more empathetic and flexible with clients who may not immediately agree with recommendations. In this episode, Stephanie Goss and Dr. Andy Roark tackle a common challenge faced by veterinary practice teams: how to improve emotional intelligence and client compassion when dealing with resistant or questioning clients. Stephanie and Andy dive into the root causes of this issue, discussing how mental exhaustion and frustration can lead to negative attitudes toward clients. They offer actionable strategies for creating a more compassionate and client-centered culture, including conducting reset meetings, fostering open communication, and implementing recognition programs for positive client interactions. Let's get into this episode... This episode is brought to you by DaySmart Vet. https://www.daysmart.com/vet/features/ 📚 Dive into the world of veterinary leadership with Dr. Amanda Donnelly's insightful book, "Leading & Managing Veterinary Teams." This definitive guide explores the essential principles of effective leadership in veterinary medicine. Discover practical strategies and valuable insights to elevate your team management skills. 🔗 Get your copy on Amazon: https://www.amazon.com/Leading-Managing-Veterinary-Teams-Definitive/dp/0578308967 🌟 Elevate your team's leadership capabilities! The Leadership Essentials Certificate, found here: https://unchartedvet.com/certificates/, provides 8 hours of targeted CE designed to empower veterinary leaders like you. This course equips your leadership team with the skills needed to run a high-functioning, united team. As part of the Uncharted membership, now is the perfect time to enhance your leadership prowess and propel your practice forward. If you're not a member, now's the time to join the community and get this Leadership Essentials Certificate included! Visit https://unchartedvet.com/uvc-membership/ to register and make a significant impact in your professional realm. Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag
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    49 min
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