Some leadership lessons arrive through strategy. Others arrive at 38,000 feet, reading a single sentence that reframes everything.

For Garry Ridge, former CEO and Chairman Emeritus of WD-40, that moment sparked a radical shift in how he thought about leadership, culture, and responsibility. In his second appearance on The Unlock Moment, Garry returns to reflect on what he’s learned since stepping away from the CEO role … and what still matters most about leading well.

In this conversation, Garry shares deeper insight into servant leadership, psychological safety, and why fear is the enemy of learning. He unpacks the real meaning behind his provocatively titled book Any Dumb Ass Can Do It, and explains why leadership doesn’t require brilliance - just care, consistency, and courage.

This episode is a reminder that great leadership isn’t about control or charisma. It’s about how you show up and the environment you create for others to thrive.

The Unlock Moment is hosted by Dr Gary Crotaz, PhD — executive coach, speaker and award-winning author. Downloaded in over 120 countries. Sign up to The Unlock Moment newsletter at https://tinyurl.com/ywhdaazp Find out more at https://garycrotaz.com and https://theunlockmoment.com Also discover his other podcasts, The Box of Keys and Unlock Your Leadership. Follow, subscribe and leave a review wherever you get your podcasts — and connect with Dr Gary on LinkedIn for more leadership insights. Part of The Unlock Moment podcast family.

Recorded live at Climb25 - The UK’s Festival of Business Growth & Innovation, this episode of The Unlock Moment features Dr Bob Gomersall: physicist, teacher, accidental entrepreneur and pioneer of global educational technology.

Bob traces his journey from teaching physics in the late 1970s to building a business delivering assessment platforms now used around the world, supporting awarding bodies, professional organisations and educational institutions to deliver over 45 million exams across 140 countries.

Along the way, we explore the Unlock Moments that shaped his path … the decisions that didn’t come from having a perfect plan, but from gaining clarity about how to choose when the stakes were high and the future uncertain.

Drawing on the ideas behind his new book, Worthwhile Wealth, Bob challenges conventional measures of success and invites us to rethink what achievement really means. Rather than chasing scale or status, he reflects on usefulness, impact, and the satisfaction that comes from doing work that genuinely matters - to you and to others.

A thoughtful conversation about innovation, clarity, and building a business and a life that feels worthwhile.

The Unlock Moment is hosted by Dr Gary Crotaz, PhD — executive coach, speaker and award-winning author. Downloaded in over 120 countries. Sign up to The Unlock Moment newsletter at https://tinyurl.com/ywhdaazp Find out more at https://garycrotaz.com and https://theunlockmoment.com Also discover his other podcasts, The Box of Keys and Unlock Your Leadership. Follow, subscribe and leave a review wherever you get your podcasts — and connect with Dr Gary on LinkedIn for more leadership insights. Part of The Unlock Moment podcast family.

Some unlock moments arrive quietly. Others come when life is in full conflict.

For executive coach and conflict mediator Adam Vane, clarity appeared only after he walked away from the family business and into years of intense Zen training. Alone on a mountaintop retreat, he realised a truth that changed everything: “Nobody’s going to help me figure this out… it’s just little me.”

That moment became the foundation for a career spent teaching leaders how to stay calm in chaos. In this episode, Adam offers a masterclass in de-escalation - how to hear the “charged words,” diffuse hostility and guide conversations from confrontation to breakthrough.

From UN crisis zones to high-stakes boardrooms, he shows that effective conflict resolution isn’t about power … it’s about presence, attention and the courage to truly listen.

The Unlock Moment is hosted by Dr Gary Crotaz, PhD — executive coach, speaker and award-winning author. Downloaded in over 120 countries. Sign up to The Unlock Moment newsletter at https://tinyurl.com/ywhdaazp Find out more at https://garycrotaz.com and https://theunlockmoment.com Also discover his other podcasts, The Box of Keys and Unlock Your Leadership. Follow, subscribe and leave a review wherever you get your podcasts — and connect with Dr Gary on LinkedIn for more leadership insights. Part of The Unlock Moment podcast family.

Some moments don’t arrive gently. They shake you awake and force you to see the world differently.

For Professor Arad Reisberg, that clarity began in childhood, sitting on “whites only” benches in apartheid-era South Africa and feeling, long before he had language for it, that something was deeply wrong. Growing up openly gay, Jewish and a migrant, he learned early what it meant to move through the world as both insider and outsider.

Years later, a quiet moment at home changed everything. His husband, a cardiologist, listened to his chest, paused, and said the words that led to a life-altering diagnosis and open-heart surgery. Recovery brought its own lessons - about invisible struggles, misplaced expectations and the humanity we all rely on but rarely talk about.

Emerging from that experience, Arad found a clarity he hadn’t had before. A sharper sense of what matters, what doesn’t, and why lived experience is often the most powerful form of leadership. And he understood that real change, whether in education, healthcare or society, starts with empathy, courage and the willingness to truly listen.

This conversation is a reminder that purpose isn’t discovered in titles or achievements … but in the moments that break the script and show us who we really are.

The Unlock Moment is hosted by Dr Gary Crotaz, PhD — executive coach, speaker and award-winning author. Downloaded in over 120 countries. Sign up to The Unlock Moment newsletter at https://tinyurl.com/ywhdaazp Find out more at https://garycrotaz.com and https://theunlockmoment.com Also discover his other podcasts, The Box of Keys and Unlock Your Leadership. Follow, subscribe and leave a review wherever you get your podcasts — and connect with Dr Gary on LinkedIn for more leadership insights. Part of The Unlock Moment podcast family.

Some lessons in leadership come from success. Others come from failure ... and the courage to own it.

For Tim Lupinacci, Chairman and CEO of Baker Donelson, one of America’s leading law firms, his Unlock Moment came early in his career - a late night in the office, a costly mistake, and a boss who unexpectedly saw potential instead of failure. That moment changed everything, sparking a lifelong mission to help others discover that leadership isn’t something you wait for … it’s something you choose.

We talk about taking ownership, showing up when it’s hard, and how the way you lead - your “leadership aroma,” as Tim calls it - shapes the people around you. He shares practical insights on building trust, creating psychological safety, and finding resilience when the world feels uncertain.

This conversation is a reminder that leadership doesn’t begin with a promotion ... it begins with how you show up today.

The Unlock Moment is hosted by Dr Gary Crotaz, PhD — executive coach, speaker and award-winning author. Downloaded in over 120 countries. Sign up to The Unlock Moment newsletter at https://tinyurl.com/ywhdaazp Find out more at https://garycrotaz.com and https://theunlockmoment.com Also discover his other podcasts, The Box of Keys and Unlock Your Leadership. Follow, subscribe and leave a review wherever you get your podcasts — and connect with Dr Gary on LinkedIn for more leadership insights. Part of The Unlock Moment podcast family.

In a time when companies talk about culture but struggle to live it, one truth stands out: culture doesn’t happen by accident … it happens by design.

Father and daughter James and Krista White have spent their careers on opposite ends of the leadership spectrum - James in the boardrooms of Fortune 500 companies, Krista in the world of purpose-driven strategy and social impact. Together, they’ve written Culture by Design, a blueprint for building organisations that are high-performing, human and intentional.

We talk about leading across generations, the role of empathy as a true leadership skill, and how to close the gap between what companies say they value and what people actually experience every day. Their story is a powerful reminder that great culture isn’t inherited … it’s created, moment by moment, choice by choice, by leaders who dare to design it.

The Unlock Moment is hosted by Dr Gary Crotaz, PhD — executive coach, speaker and award-winning author. Downloaded in over 120 countries. Sign up to The Unlock Moment newsletter at https://tinyurl.com/ywhdaazp Find out more at https://garycrotaz.com and https://theunlockmoment.com Also discover his other podcasts, The Box of Keys and Unlock Your Leadership. Follow, subscribe and leave a review wherever you get your podcasts — and connect with Dr Gary on LinkedIn for more leadership insights. Part of The Unlock Moment podcast family.

In a world that celebrates networking, collecting contacts and trading favours, we often overlook a more meaningful truth: real connection isn’t built through transactions … it’s built through generosity, trust and shared purpose.

David Homan understands this deeply. A classical composer, CEO and author of Orchestrating Connection, he is known as a “connector of connectors”, bringing remarkable people together in ways that create genuine impact.

We talk about the experience of feeling like an outsider, the courage it takes to show up with generosity when you’re not sure anything will come back, and how to build relationships that are rooted in resonance, not reciprocity. David’s story is a powerful reminder that belonging isn’t found by trying to fit in … it’s created by choosing to show up as yourself, and inviting others to do the same.

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The Unlock Moment podcast is brought to you by Dr Gary Crotaz, PhD. Downloaded in over 120 countries. Sign up to The Unlock Moment newsletter at https://tinyurl.com/ywhdaazp Find out more at https://garycrotaz.com and https://theunlockmoment.com

We all carry an inner fear of failure ... of getting it wrong, falling short, or not becoming who we thought we should be. But what if the moments you label as “failure” are actually the turning points that reveal who you truly are?

In this Box of Keys episode, I explore the quiet power of failure - not as the opposite of success, but as the path that shapes it. I share the story of Retail Trust CEO Chris Brook-Carter, who experienced a career-shaking setback that ultimately transformed his leadership. And I reflect on my own moment of feeling like I’d failed when I stepped away from medicine … only to discover, years later, that leaving was the most important Unlock Moment of my life.

Failure doesn’t diminish you. It redirects you. It teaches you who you are, where you thrive, and what matters most.

If you’ve been holding on to a moment you wish had gone differently, this key is for you ... because the part of your story you’re most reluctant to revisit might just be the chapter that changed everything.

The Unlock Moment is hosted by Dr Gary Crotaz, PhD — executive coach, speaker and award-winning author. Downloaded in over 120 countries. Sign up to The Unlock Moment newsletter at https://tinyurl.com/ywhdaazp Find out more at https://garycrotaz.com and https://theunlockmoment.com Also discover his other podcasts, The Box of Keys and Unlock Your Leadership. Follow, subscribe and leave a review wherever you get your podcasts — and connect with Dr Gary on LinkedIn for more leadership insights. Part of The Unlock Moment podcast family.