Episode #142. Connecting with your Consumer is the focus of today’s episode, an evolving technical and soft/human skill for marketers to develop as our human understanding continues to deepen and evolve through societal and technological advancements.

Abby’s guest to discuss is Toby Horry, Global Brand and Content Director at Tui, responsible to Tui’s re-brand and the recently much talked about first Tui Christmas ad. Prior to Tui, Toby worked at Tesco as Digital Marketing Director, part of the Brand Turnaround team, tasked with rebuilding trust in the Tesco brand and in the agency world as planner for AMV BBDO and MD of Dare.

In this episode, Toby shares his definition of what it means to connect with your consumer, the challenges of mass targeting, skills and behaviours marketers need to connect with audiences, marketing to global audiences, and lots of examples of connecting from brands such as Tui, Nicorette, Tesco and Fiat.

Plus Toby’s career highs and lows and advice for marketers.

00:00:00 Welcome and Introduction to ‘Connecting with consumers’

00:02:23 The Importance of Understanding Customers

00:03:40 Changes in Marketing Communication

00:05:56 Consumer Expectations

00:07:25 Skills Marketers Need in Order to Connect

00:09:59 Insights from Nicorette Campaign

00:11:46 The Role of Concise Marketing Briefs

00:14:09 Global Marketing Considerations

00:20:03 Customer-Centric Ideas

00:23:23 Insights from TUI

00:27:32 Creativity and Agility

00:29:10 Toby’s Career Highs and Lows

00:31:29 Advice for Future Marketers

Host: Abigail (Abby) Dixon FCIM/ICF | LinkedIn

Guest: Toby Horry | LinkedIn

The Whole Marketer podcast is here to support and empower the people behind brands and businesses with the latest technical tools, soft and leadership skills and personal understanding for a fulfilling marketing career and life as a whole. For more info go to www.thewholemarketer.com