Age diversity and cross-generational synergy can transform an organization.

Most of us know age diversity matters in the workplace. But according to UCLA’s Bob McCann, we're thinking about it all wrong: it's not just about having different generations present — it's about creating meaningful connections between them.

As director of UCLA's Leadership Communication Program and founder of the McCann Group, McCann has spent years researching intergenerational workplace dynamics. With four to six generations now working side by side, he says there’s never been a better time to create synergies between the old and the young.

"There's a tremendous opportunity for meeting and interacting with people who are different than you, for increasing a variety of potential outcomes in business in a positive way, if we can maximize our intergenerational engagement," he says. His research reveals that while many organizations focus on gender and ethnic diversity, age diversity often gets overlooked in DEI initiatives — despite its crucial role in workplace success.

In this episode of Think Fast, Talk Smart, McCann joins Matt Abrahams to discuss how organizations can move beyond superficial age diversity to create meaningful cross-generational connections. From reverse mentoring programs to shadow boards, they explore practical ways leaders can harness the power of generational difference to drive innovation and collaboration.

Episode Reference Links:

• Bob McCann
• Ep.67 What Is Normal? How Culture Affects Communication Styles
• Ep.21 Words Matter: How to Make Your Communication Inclusive

Connect:

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• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
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• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction
• (01:01) - Why Generational Interactions Matter
• (01:54) - What is a Generation?
• (03:03) - Combating Workplace Ageism
• (04:21) - Breaking Stereotypes
• (06:56) - Better Intergenerational Interactions
• (09:41) - Technology and Training Across Generations
• (11:26) - The Three Final Questions
• (17:14) - Conclusion

Enjoy this preview of our first Ask Matt Anything (AMA).

We are excited to introduce this special edition of Think Fast, Talk Smart, featuring a preview of our first-ever Ask Matt Anything (AMA) episode. Typically, these sessions are exclusive to our Think Fast, Talk Smart Premium members, where Matt Abrahams answers the most pressing communication questions submitted by our premium community.
Think Fast, Talk Smart Premium was created to deepen our connection with you and support your growth as effective communicators. Premium members enjoy exclusive benefits like regular full-length AMA episodes, eQuips, or Essential Quick Insight Playlist, early access to events, and more. Beyond this, your membership helps us continue to build a global community dedicated to improving communication skills and advancing careers.
If you find this episode helpful, we invite you to join our Think Fast, Talk Smart Premium community to unlock the full library of AMAs, submit your own questions, and gain access to even more tools and resources. Thank you for being part of our journey! You can learn more at fastersmarter.io/premium.

Episode Reference Links:

• Ep.133 From Good to Super: How Supercommunicators Unlock the Language of Connection
• Ep.137 When Words Aren’t Enough: How to Excel at Nonverbal Communication

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> hello@fastersmarter.io
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction
• (00:55) - Building Trust with Senior Leadership
• (03:17) - Engaging Large Virtual Audiences
• (07:05) - Managing Nonverbal Communication
• (09:15) - Balancing Emotions in Conversations
• (11:05) - Navigating Status Differences in Meetings
• (14:10) - Conclusion

Crafting impactful toasts for every occasion.

"Almost reflexively, most of us focus in the moment on how others are perceiving us, yet these situations aren't about us at all." Matt Abrahams, host of Think Fast, Talk Smart, shares an excerpt from his book, Think Faster, Talk Smarter: How to Speak Successfully When You're Put on the Spot, on the art of delivering effective toasts and tributes. With a focus on public speaking in celebratory contexts, he offers a structured approach to crafting meaningful remarks.
Matt introduces the WHAT structure—a four-part formula designed to guide speakers through the process. This method helps ensure that the focus remains on the honorees, transforming speeches into gifts for the audience. He further shares tips for refining remarks, including the importance of brevity and the need to prepare for emotional moments. Matt advises, "Be brief and to the point. Long toasts, tributes, or introductions are usually bad ones." He also highlights the significance of setting others up for success, ensuring a smooth flow for subsequent speakers.
With insights from his book and practical examples, Matt equips listeners with the tools to deliver impactful toasts and tributes, making these moments memorable for all involved.

Audio excerpt courtesy of Simon & Schuster Audio from THINK FASTER, TALK SMARTER by Matt Abrahams, read by the author. Copyright 2023 by Matthew Abrahams LLC. Used with permission of Simon & Schuster, Inc.

Episode Reference Links:

• Think Faster, Talk Smarter: How to Speak Successfully When You're Put on the Spot

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> hello@fastersmarter.io
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction
• (00:45) - Key Insight: Toasts, Tributes, and Introductions
• (02:16) - Why it Matters
• (03:06) - Craft Your Content
• (04:17) - Step One: Why Are We Here?
• (05:01) - Step Two: How Are You Connected?
• (05:52) - Step Three: Anecdotes or Learnings
• (07:00) - Step Four: Thank
• (07:42) - Refine Your Remarks
• (08:09) - Tip One: Be Brief and to the Point
• (08:59) - Tip Two: Prepare to be Emotional
• (10:51) - Tip Three: Shine the Spotlight Away From You
• (11:21) - Tip Four: Make Your Anecdotes Accessible and Appropriate
• (11:51) - Tip Five: Strive for Unity
• (13:14) - Tip Six: Set Others Up for Success
• (14:07) - Conclusion

Turn any meeting or get-together into a chance for deep connection and collaboration.

Whether you’re holding a team meeting or hosting a family get-together, the success of any gathering, says Priya Parker, isn’t about the perfect agenda or venue, but about the intentionality behind how you bring people together.

“90% of the success of any gathering happens before anyone enters the room,” says Parker. As the author of The Art of Gathering: How We Meet and Why It Matters, and a strategic advisor who has helped organizations worldwide reimagine their gatherings, Parker believes that thoughtful preparation can turn any meeting, whether professional or personal, into a meaningful and memorable experience for all involved. “Intentionality is the first step,” she says, “to pause and ask: why are we doing this? What is the purpose? What is the need in this community or in this classroom or in this team?”

In this episode of Think Fast, Talk Smart, Parker joins Matt Abrahams to explore the art of meaningful gatherings, sharing practical strategies for everything from crafting invitations that prime engagement to designing powerful closings that leave a lasting impact. By being more thoughtful in bringing people together, we can transform ordinary meetings into extraordinary opportunities for connection and collaboration.

Episode Reference Links:

• Priya Parker
• Priya’s Book: The Art of Gathering
• Ep.124 Making Meetings Meaningful, Pt. 1: How to Structure and Organize More Effective Gatherings
• Ep.125 Making Meetings Meaningful, Pt. 2: Key Ingredients for Effective Meetings

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> hello@fastersmarter.io
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction
• (00:49) - Intentionality in Everyday Conversations
• (02:35) - Questioning the Purpose of Gatherings
• (04:43) - The Power of Great Questions
• (07:46) - Managing Heat in Conversations
• (09:55) - Encouraging Participation Beforehand
• (12:35) - Creating Impactful Endings
• (15:01) - The Final Three Questions
• (17:55) - Conclusion

Master holiday conversations.

The holiday season is a time of joy, connection, and, occasionally, communication challenges and as we gather with family, friends, and colleagues, effective communication becomes crucial. To help make this time more enjoyable, this special Think Fast Talk Smart “Rethinks” episode revisits favorite “recipes” from past Stanford guests along with Matt’s advice for tackling three common holiday scenarios: contributing effectively to ongoing conversations, engaging in meaningful small talk, and managing conflict with clarity and empathy. Whether it's making small talk or resolving conflicts, these strategies aim to turn holiday communication hurdles into opportunities for connection and collaboration.

Episode Reference Links:

• Ep.169 Don't Be a ZQ: Make Your Conversations Count

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> hello@fastersmarter.io
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction
• (01:59) - Challenge 1: Inserting Your Voice into Conversations
• (03:14) - Expert Insights on Inserting Ideas
• (05:00) - Challenge 2: Mastering Small Talk
• (06:36) - Expert Strategies for Small Talk
• (08:38) - Challenge 3: Managing Holiday Conflicts
• (10:25) - Expert Tips for Conflict Resolution
• (12:02) - Conclusion

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"Start with the action moment or right before it," advises Hilary Price whose one-panel comic strips offer insights far beyond humor—they’re lessons in concise storytelling that resonate with anyone seeking to communicate effectively. “Simplify and amplify,” Price advises, emphasizing the art of clarity and impact. Every stroke of her pen strips away the unnecessary, letting the essentials shine through.
Creating her daily comic strip, Rhymes with Orange, Price starts with the game of “what if,” merging unexpected ideas to surprise and engage her readers. “You want to start at the action moment—or just before,” she notes, pointing out how the unsaid often speaks louder. Price extends this philosophy beyond cartoons: whether crafting a presentation, a joke, or a story, it’s essential to leave room for the audience to co-create meaning. “Don’t spoon-feed your readers,” she says. “The joy comes from not getting it, then getting it.”
In this bonus episode of Think Fast Talk Smart, Price joins host Matt Abrahams to explore the power of surprise, stakes, and shared experience in storytelling—reminding us that the punchline, whether in humor or communication, is where the magic happens.

Episode Reference Links:

• Hilary Price
• Rhymes With Orange
• Ep.170 Advice From Nontraditional Storytellers Part 1
• Ep.171 Advice From Nontraditional Storytellers Part 2

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> hello@fastersmarter.io
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction
• (01:45) - What Makes a Good Story?
• (02:38) - Crafting a Story
• (03:58) - Auditioning the Characters
• (07:02) - Stories in Daily Life
• (08:50) - Visuals in Storytelling
• (10:37) - The Power of a Punchline
• (12:44) - Admired Storytellers
• (14:41) - Communicating with Titles
• (16:13) - Conclusion

Mindfulness can transform your communication and your career.

When we react, our instincts and impulses are in the driver’s seat. But when we take the time to reflect, that’s when Marshall Goldsmith says we take back control of how we respond.

“​​​​Before speaking at work, breathe,” Goldsmith says. “Is my comment going to improve this other human being's commitment? At home, breathe. Is my comment going to improve this relationship with someone I love? If the answer is no, why am I saying it?”

As a world-renowned executive coach, speaker, and best-selling author, Goldsmith teaches how a mindful approach can change how we relate to others, to ourselves, and even to our career goals and ambitions. Through reflection, we identify our values, which we can use to live what Goldsmith calls an “earned life — when the choices, risks, and effort we make in each moment align with an overarching purpose in our lives.”

In this episode of Think Fast, Talk Smart, Goldsmith joins host Matt Abrahams to explore practical strategies for bettering our interactions with others and ourselves, from his “feed forward” method for giving and receiving constructive critique to his "daily questions" practice, which prompts reflective self-inquiry to keep us focused on what truly matters.

Episode Reference Links:

• Marshall Goldsmith
• Marshall’s Books: What Got Here Won't Get You There / Triggers
• Ep.138 Speak Your Truth: Why Authenticity Leads to Better Communication

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> hello@fastersmarter.io
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction
• (00:45) - Key Communication Advice
• (01:27) - An Earned Life
• (03:24) - Transition to Leadership
• (04:55) - Breathe Before Speaking
• (06:10) - Feedforward vs. Feedback
• (07:10) - Managing Triggers
• (09:01) - Daily Success Checklist
• (11:39) - Using AI for Coaching
• (13:08) - Influencing Up Leadership
• (14:43) - The Final Three Questions
• (17:38) - Conclusion

Make your audience a part of the story.

Great storytellers don't just relay information — they create experiences. As magicians, TikTok influencers, and stand-up comedians, these masters of engagement know that true connection happens when you make your audience a part of the story.

In part two of this special series on storytelling, host Matt Abrahams explores the art of audience connection with an extraordinary lineup. For magician Alex Moffat, it’s about immersive performance. “How can I get the audience to not [just] sit there watching? They've got to be able to feel it too,” he says. As TikTok's head of creator marketing, Kudzi Chikumbu says authenticity is everything. "Be your authentic self. Show yourself in a way that other people don't." And for standup comedian Orlando Leyba, it’s about leveraging presence and responsiveness to transform a performance into a genuine conversation.

In this episode of Think Fast, Talk Smart, discover how these engagement experts create stories that don't just inform or entertain — they forge genuine connections with every audience member.

Episode Reference Links:

• Alex Moffat
• Kudzi Chikumbu
• Orlando Leyba
• Ep.168 How Story Can Change Everything in Your Career
• Ep.50 Telling Good Stories: How to Use the Elements of Narrative to Keep Listeners Engaged

Connect:

• Premium Signup >>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> hello@fastersmarter.io
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction
• (00:56) - Linear vs. Nonlinear Storytelling
• (04:22) - Tools for Engaging an Audience
• (07:47) - Key Ingredients of a Good Story
• (09:36) - Authenticity in Storytelling
• (10:45) - Description in Storytelling
• (11:12) - Positivity in Storytelling
• (14:45) - Engaging Through Presence
• (16:22) - Conclusion