Are you ready to transform your approach to customer success and discover how aligning your leadership with customer needs can drive sustainable growth? In this captivating conversation on Legendary Leaders, Cathleen O'Sullivan sits down with Thomas Voigt, founder of TV Consulting and the Customer Success Academy. Thomas shares his remarkable journey from corporate leadership to entrepreneurship. Tune in for an episode filled with inspirational insights and practical strategies for driving success and growth.

Episode Timeline:

07:50 Struggled with solopreneurship, returned to employment at GWI for five years.

13:50 Learning from discomfort enhances leadership and personal growth.

16:15 I questioned what truly sparked joy beyond societal expectations of success.

27:37 Career ambitions thwarted by poor job market; led to self-reflection and acceptance.

33:55 Embraced entrepreneurship for freedom, launched TV consulting and Customer Success Academy.

48:58 Practicing daily routines like breathing exercises helps manage stress and maintain wellness.

53:28 Leverage fear and joy to drive ambition on LinkedIn by consistently engaging and adding value, fueled by a love for routine and exploration.

56:03 Embrace life's challenges, prioritise values over achievements.

01:10:23 Outsourcing customer success can work if teams are properly onboarded.

01:11:34 AI enhances customer success by streamlining admin tasks and enabling efficient outsourcing, with AI Copilots improving work processes.

Key Takeaways:

• The power of understanding and accepting your inner critic (whom Thomas named "TED") rather than trying to silence it completely

• How implementing a human-first approach to customer success can transform business relationships and drive sustainable growth

• Practical insights on integrating AI and technology in customer success while maintaining the human element

ABOUT Thomas Voigt.

Hey there, I am Thomas! I'm passionate about helping scale up businesses and unravel the mysteries of creating the perfect product/market fit. My adventure kicked off in advertising in Germany, where I honed my skills and guided media companies and advertisers in decoding consumer insights. I helped build new TV channels targeting high-value viewers, generating 8-digit revenue in their first years. In 2011, I moved to London to help Discovery Inc. understand its global audiences, set up intelligence tools, and build its digital businesses. After this, I took a sharp turn and dove into growing revenue for scale-up companies, scoring 140% net retention and building Customer Success teams that generated 8 digits in annual recurring revenue. Fast-forward to today, I'm a revenue leader and consultant, steering companies into their customers' loving arms and fine-tuning their revenue engines for sustainable growth.

Connect with Thomas:

Website: www.tvconsulting.net

Social Media Links:

LinkedIn: https://www.linkedin.com/in/thomas-voigt/

Connect: 


Find | Cathleen O’Sullivan

Business: cathleenmerkel.com

Email: cmc@cathleenmerkelcoaching.com

LinkedIn: https://www.linkedin.com/in/cathleen-merkel/

Instagram: https://www.instagram.com/legendary_leaders_cathleenos/

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