In this episode, John, Terence, and Mark sit down with Dalton Barrett of Edgecombe County EMS to explore the evolution and real-world impact of their Community Paramedic Program. Dalton shares how the program was designed to address gaps in care, reduce unnecessary emergency department utilization, and strengthen relationships with community partners. The conversation highlights how community paramedicine has become not just a clinical solution, but a leadership strategy that empowers EMS agencies to think beyond traditional response models. They discuss the leadership mindset required to launch and sustain such a program, including change management, data-driven decision-making, and stakeholder buy-in. Dalton also reflects on how the program has influenced workforce development and professional identity within the agency. The episode examines broader implications for the EMS industry as community paramedicine continues to gain traction nationwide. Listeners will walk away with practical insights on innovation, leadership, and the future role of EMS in community health.

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In this episode, John and Kathia welcome Kristy Bryant, EMS Director for Yancey County. Kristy shares her personal journey from the field into administration, shaped in large part by leading through the height of COVID. She reflects on the challenges of decision-making, leadership growth, and balancing operational demands during unprecedented times. The conversation also explores her role in navigating the response to Hurricane Helene and the lessons learned from managing large-scale emergencies. Together, they highlight resilience, adaptability, and the realities of stepping into leadership when the stakes are at their highest; all while keeping a strong work/life balance.

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In this episode of the EMS Wizard Podcast, John and Terence explore how the word help carries very different meanings across the EMS profession, from the street to the administrative office. They discuss how field providers often view help as immediate, hands-on support, while managers and leaders may define help through systems, policies, and long-term solutions. The conversation highlights how these differing perspectives can create disconnects if leaders are not intentional in how they communicate and respond. John and Terence emphasize that effective EMS leadership requires understanding both viewpoints and knowing when to step in directly versus when to build structure that supports crews over time. They reflect on how misaligned expectations around help can impact trust, morale, and organizational culture. Ultimately, the episode challenges leaders at every level to rethink what help really looks like in their role and how their actions are perceived by those they lead.

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