Épisodes

  • How Big Brands are Transforming their Customer and Digital Experience with Knowledge Management

    How Big Brands are Transforming their Customer and Digital Experience with Knowledge Management
    Oct 15 2021
    In this episode we have taken a break from our regular podcast series to bring you an extend session from the recent "How Big Brands are Transforming their Customer and Digital Experience with Knowledge Management" Hosted by Sharan Melamed of Matchboard. This session features commentary from both AGL and BMW discussing their transformational journeys in deploying Knowledge Management and the benefits gained since the deployment.
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    1 h et 2 min
  • In Conversation With......Tanushree Dabral - pt 2

    In Conversation With......Tanushree Dabral - pt 2
    Aug 24 2021
    In part two of our compliance special. Ian Harrison continues his conversation with Tanushree Dabral of PX Partners
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    21 min
  • In Conversation With......Tanushree Dabral - pt 1

    In Conversation With......Tanushree Dabral - pt 1
    Aug 2 2021
    In this first of a two part special, returning guest presenter Ian Harrison, Verints' own Director of Customer Experience chats with Tanushree Dabral, CEO of PX Partners and an accomplished governance, risk, and compliance practitioner.
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    21 min
  • In Conversation With......Lindsay Carapella

    In Conversation With......Lindsay Carapella
    Mar 19 2021

    In conversation with is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region.

    During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.

    A full transcript of this episode can be found by visiting:
    https://www.verintapacblog.com/podcast/in-conversation-with-lindsay-carapella/
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    23 min
  • In conversation with......Ryan Hollenbeck

    In conversation with......Ryan Hollenbeck
    Feb 2 2021

    In conversation with is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region.

    During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.

    A full transcript of this episode can be found by visiting:  

    https://www.verintapacblog.com/podcast/in-conversation-with-ryan-hollenbeck-and-audrey-william/

     
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    25 min
  • In conversation with......Sara Harrup

    In conversation with......Sara Harrup
    Nov 30 2020

    In conversation with is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region.

    During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.

    A full transcript of this episode can be found by visiting:  

    https://www.verintapacblog.com/podcast/in-conversation-with-sara-harrup/

     

     
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    25 min
  • In conversation with......Chris Harwood

    In conversation with......Chris Harwood
    Nov 9 2020

    In conversation with is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region.

    During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.

    A full transcript of this episode can be found by visiting:  

    https://www.verintapacblog.com/podcast/in-conversation-with-chris-harwood/

     
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    30 min
  • In conversation with......PS Reddy

    In conversation with......PS Reddy
    Nov 3 2020

    In conversation with is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region.

    During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.

    A full transcript of this episode can be found by visiting:  

    https://www.verintapacblog.com/podcast/in-conversation-with-ps-reddy/
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    23 min