• Winning Customer Transition Strategies for MSPs with Matt Yesbeck

  • Feb 15 2025
  • Durée: 24 min
  • Podcast

Winning Customer Transition Strategies for MSPs with Matt Yesbeck

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    Are you leaving money on the table when offboarding MSP clients?

    Matt Yesbeck and his son Gage saw a massive gap in the MSP industry—no structured way to transition low-value or misfit clients without losing revenue or damaging reputation. Instead of accepting the status quo, they built MSPX, the first-ever MSP contract exchange platform, helping IT service providers monetize client offboarding, ensure smooth transitions, and protect brand reputation.

    In this episode of WIN Podcast, Carrie Richardson digs deep into:
    ✅ The story behind MSPX and how it’s transforming the MSP industry
    ✅ How Matt and Gage launched an MSP AFTER creating a tech startup
    ✅ The real challenge of pruning clients—and how to make it profitable
    ✅ The father-son dynamic of running two businesses together

    If you’re an MSP owner, IT leader, or entrepreneur, this episode is a must-listen. Learn how to WIN in the MSP space by making strategic moves that fuel growth.

    💡 Subscribe now and don’t miss out on game-changing conversations that help you scale, sell, and WIN!

    In this episode we refer to The Pumpkin Plan for MSPs, a book by Dave Cava, who was a previous guest on WIN - Check out his episode here!


    Carrie Richardson and Ian Richardson host the WIN Podcast - What's Important Now?

    Serial entrepreneurs, life partners and business partners, they have successfully exited from multiple businesses (IT, call center, real estate, marketing) and they help other business owners create their own versions of success.

    Ian is certified in Eagle Center For Leadership Making A Difference, Paterson StratOp, and LifePlan.

    Carrie has helped create and execute successful outbound sales strategies for over 1200 technology-focused businesses including MSPs, manufacturers, distributors and SaaS firms.

    Learn more at www.foxcrowgroup.com

    Book time with Carrie here!


    Be a guest on WIN! We host successful entrepreneurs who share advice with other entrepreneurs on how to build, grow or sell a business using examples from their own experience.

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