Résultats Éditeur "Berrett-Koehler Publishers" dans Développement commercial et entrepreneuriat

Drawing on life lessons from management legend Peter Drucker, journalist and scholar Bruce Rosenstein shows knowledge workers how personal and professional diversification is the key to navigating our "flat world" of zero job security, information overload, portable skills, and 24/7 work expectations.

Best-selling authors Chip Bell and John Patterson here describe the new rules for coping with demanding customers in a wired, want-it-now world. Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm”. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application.

For the members of the US Air Force Thunderbirds, teamwork is literally a matter of life and death. On maneuvers like the one pictured on the cover, the gap between jets is as little as 18 inches. The surge of momentum that comes with that level of closure has an incredibly positive impact on the team's mission. As you might imagine, sustaining that distance relies on the highest levels of trust.

Globalization has created a superheated competitive business environment that demands innovation to stay ahead. But it's also created a hidden source of innovation right in your midst: the people in your organization who have deep experience in more than one culture - multiculturals. Having to integrate different cultural frameworks has enabled them to develop abilities that can contribute powerfully to building innovative organizations.

We all eventually ask ourselves the question, "Am I making a difference?" We want our lives to have meaning. But just as an airline flight attendant will tell you to put your own oxygen mask on before assisting others, getting your own life together is the first step to making a positive impact on the world around you. In this new book, FranklinCovey cofounder Hyrum Smith shows that achieving a meaningful, fulfilling, and impactful life is a straightforward process.

"It's a marathon, not a sprint." We hear this truism all the time, but in business there's constant pressure to go all out and never let up. Leaders are driven to set stretch targets, relentlessly reduce costs, launch new initiatives, expand into new markets, hire more people, develop more capabilities, and execute flawlessly. It all sounds great - until the company overextends itself and collapses like a badly trained racehorse in the home stretch.

Stories have power. They move people in a way that facts and figures can't. Many leaders use stories as a tool, but leadership development expert Tim Tobin says most have no idea what tale their own leadership is telling. He shows how, by thinking of your career as a narrative - with a plot, characters, and an arc - you can increase your awareness of yourself as a leader and become more effective, insightful, and inspiring.

Under Joe Solmonese's leadership, the Human Rights Campaign, the nation's largest LGBT rights organization, became the model other organizations look toward to create effective social and political change. Beginning with a moving story of working with Matthew Shepard's mother Virginia in passing the hate crimes bill that bears Matthew's name, Solmonese shows how he discovered that channeled anger can drive a commitment to change.

People are often skeptical that there is anything they can do to raise society's ethical level. Mark Pastin begs to differ. We can make a difference, and we don't need ethics "experts" to tell us what to do. He argues that we all have an innate ethical sense - what he calls an "ethics eye". He offers tools for sharpening the ethics eye so we can see and do the right thing ourselves, particularly in the workplace, where our decisions can affect not just ourselves but coworkers, clients, customers, and even an entire organization.

In an era when people and money are flowing fast across international boundaries, physically and virtually, culture crashes have become increasingly frequent, says international business consultant Michael Landers. A culture crash is what happens when someone unwittingly offends, frustrates or mystifies a person from a different culture. This can lead to lost business, hurt feelings, damaged relationships, even international incidents.

DEI work is getting a bad reputation. But that’s because it’s not being done right, say veteran diversity consultants James O. Rodgers and Laura Kangas. Too many organizations are treating diversity training as a quick-hit, low-cost, check-the-box activity. Effective diversity training involves behavioral change based on adult learning theory. It is rigorous, deeply personal, experience based, and, if done well, life changing. Rodgers and Kangas offer a complete guide, from design to implementation to results.

This essential playbook shows how companies can scale success by coupling digital strategies with an investment in the health of their organizations and the people within. To scale and grow, a company must get the organizational elements right. That begins with having the right strategy, the right leadership to drive it, and the right talent, culture, and organizational design to realize a company’s potential. This is especially true in the AI era, where a company’s most valuable assets are its people.

In an era of evidence-based inquiry, people need to be able to measure their success. In their new book, Patti Phillips and Jack Phillips aim to help listeners see the value of their work and then share it with others. The Show the Value process involves connecting projects with a business measure, collecting and analyzing data to track progress, and presenting the results to the right audiences. Listeners will learn how to keep their work relevant, their careers on track, and their organizations healthy.

In this useful pocket guide, experienced Dojo coach Jess Brock delivers practical advice based on her extensive experience in real-world dojos. Combining proven tactics and a comprehensive tool kit, along with actionable tips needed to drive engagement in both physical and virtual dojo spaces, this pocket guide will equip you to maximize the impact of your dojo.

Risk management has become a standard part of the strategic tool kit, providing leaders with a forward-looking radar to scan the future and give early warnings of approaching threats and opportunities. However, even best-in-class organizations can falter in the face of extreme risk exposure. Special circumstances demand special responses, and extreme risk exposure needs very careful handling. Routine risk management approaches will fall short, but businesses that demonstrate high flexibility and resilience will have the competitive advantage and the ability to thrive where others fail.

Creating a diverse workplace needs to be an ongoing effort, not just the subject of occasional training. As Celeste Warren says, needed change won’t take place unless all employees feel that they have a role to play in creating the culture they would like to see in their organization. Regardless of what position you hold, you have the ability to impact change and create a more inclusive environment. Anyone can commit to becoming an unofficial diversity and inclusion ambassador in his or her organization.

With hybrid work becoming increasingly common, organizations must address the unique challenges that hybrid teams pose and learn how to purposefully design them. The Long-Distance Team guides leaders on how to create the culture they envision for their teams and organizations while navigating a new way of working.