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Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Created by author and loyalty guru Fred Reichheld, companies across the spectrum have adopted it - from industrial giants such as Mercedes-Benz and Cummins Engine to Silicon Valley sweethearts such as Apple and Google to digital innovators like Warby Parker and Peloton.

Punch above your weight class when selling your business. Every owner must part with their business one day. Many will close their doors, realizing little for their life's work - while a select few will become fabulously wealthy. The Art of Selling Your Business: Winning Strategies & Secret Hacks for Exiting on Top is the last in a trilogy of books by author John Warrillow on building value.

What could be better than getting anyone to do anything in seven minutes…or less? Finally, a revolutionary new approach scientifically proven to create instant, effective, and lasting change in anyone—coworkers, friends, family, strangers, even yourself.

After some two years at war, the Army in the Pacific held ground across nearly a third of the globe, from Alaska’s Aleutians to Burma and New Guinea. The challenges ahead were enormous: supplying a vast number of troops over thousands of miles of ocean; surviving in jungles ripe with dysentery, malaria, and other tropical diseases; fighting an enemy prone to ever-more desperate and dangerous assaults. Yet the Army had proven they could fight. Now, they had to prove they could win a war.

Storm Clouds over the Pacific begins the story long before Pearl Harbor, showing how the war can only be understood if ancient hatreds and long-standing geopolitics are taken into account. Harmsen demonstrates how Japan and China's ancient enmity led to increased tensions in the 1930s, which, in turn, exploded into conflict in 1937.

Power Phone Scripts provides word-for-word scripts, phrases, questions, and comebacks that you can use on your very next call. Learn to overcome resistance, get through to the decision maker, and then, once you have him or her on the phone, make an instant connection and earn the right to have a meaningful conversation. You'll be equipped with proven questions, conversation starters, and techniques to learn whether or not they are even right for your product or service, and, if they aren't, who else in their company or another department might be.

Once dominated by global banks, hedge funds, and multinational corporations, the foreign exchange market, or forex, is now easily accessible to traders and investors around the world. But in order to make the most of your time in this market, you need to have a firm understanding of how it works. Written by forex expert Kathy Lien, The Little Book of Currency Trading shows you how to effectively trade and invest in today’s biggest market. Page by page, she describes the multitude of opportunities possible in the forex market....

Throughout history, when threatened by wildfires our only defense was to pray for rain and run—until aircraft changed the way we fight fires. Beginning with the Canadian "H-Boats" in 1924, aircraft have become indispensable in detecting and extinguishing wildfires. Fire Eaters tells the incredible stories of the Ontario Provincial Air Service, the first government aerial fire suppression organization in history; one of its pilots, Carl Crossley, who invented the water scoop-up and drop-off system; and the Canadair CL-215, the first purpose-built water bomber.

Business Valuation for Dummies is filled with expert guidance that business owners, managers at all levels, investors, and students can use when determining the value of a business. It contains a solid framework for valuation, including advice on analyzing historical performance, evaluating assets and income value, understanding a company's financial statements, estimating the cost of capital, business valuation models, and how to apply those models to different types of businesses.

Governments have always struggled to tax in ways that are effective and tolerably fair. Sometimes they fail grotesquely, as when, in 1898, the British ignited a rebellion in Sierra Leone by imposing a tax on huts - and, in repressing it, ended up burning the very huts they intended to tax. Sometimes they succeed astonishingly, as when, in 18th-century Britain, a cut in the tax on tea massively increased revenue. Two leading authorities on taxation provide a fascinating and informative tour through these and many other episodes in tax history, both preposterous and dramatic....

Your organization can save and thrive in the cloud with this first nontechnical guide to cloud computing for business leaders.

Why are cellphone plans so much more expensive in the United States than in Europe? It seems a simple question. But the search for an answer took Thomas Philippon on an unexpected journey through some of the most complex and hotly debated issues in modern economics. Ultimately, he reached a surprising conclusion: American markets, once a model for the world, are giving up on healthy competition.

The finance sector of Western economies is too large and attracts too many of the smartest college graduates. Financialization over the past three decades has created a structure that lacks resilience and supports absurd volumes of trading. The finance sector devotes too little attention to the search for new investment opportunities and the stewardship of existing ones, and far too much to secondary-market dealing in existing assets. Regulation has contributed more to the problems than the solutions.

The iconic Sydney to Hobart Race, a 723-mile deepwater challenge - often called the “Everest” of offshore ocean racing - is considered one of the toughest in the world. Unpredictable weather and seas make each race demanding, but in 1998, an unexpected “weather bomb” hit the fleet, creating 80-foot waves and 100-mile-per-hour winds. Many bigger, better-equipped boats tried to maneuver around the storm, but the crew of the AFR Midnight Rambler chose to head directly into its path.

Women are at a disadvantage in the workplace, where they deal with unequal pay, sexual harassment, lack of credit for their contributions, and more. And while organizations are looking to address these issues, too many gender-inclusion initiatives focus exclusively on how women should respond, leaving men out of the equation. Such efforts reinforce the perception that these are "women's issues" and that men - often the most powerful stakeholders in an organization - don't need to be involved.

The concept of law lies at the heart of our social and political life. Legal philosophy, or jurisprudence, explores the notion of law and its role in society, illuminating its meaning and its relation to the universal questions of justice, rights, and morality. In this Very Short Introduction audiobook, Raymond Wacks analyzes the nature and purpose of the legal system and the practice by courts, lawyers, and judges.

Today, new technologies, the increased role of social media, and the ubiquity of remote work have resulted in more polarized workplaces, the breakdown of social mores, and downright rude behavior. These days, it seems like there are more people we can't stand—not fewer—and, too often, if we aren't yelling at each other, we've just quit talking altogether. The global bestseller Dealing with People You Can't Stand has been helping people make the best of tough situations for nearly three decades, and this new edition has been fully updated to address the needs of our time.

Who was Muhammad? What do we know historically, and does that differ from how he is seen by his followers and venerated today? Memories of Muhammad presents Muhammad as a lens through which to view both the genesis of Islamic religion and the grand sweep of Islamic history - right up to the hot button issues of the day, such as the spread of Islam, holy wars, the status of women, the significance of Jerusalem, and current tensions with Jews, Hindus, and Christians.

Thomas Paine published Common Sense in 1776, a time when America was a hotbed of revolution. The pamphlet, which called for America's political freedom, sold more than 150,000 copies in three months. Paine not only spurred his fellow Americans to action but soon came to symbolize the spirit of the Revolution itself. His persuasive pieces, written so elegantly, spoke to the hearts and minds of all those fighting for freedom from England.

In Jesus on Trial, New York Times bestselling author David Limbaugh applies his lifetime of legal experience to a unique new undertaking: making a case for the gospels as hard evidence of the life and work of Jesus Christ. Limbaugh, a practicing attorney and former professor of law, approaches the canonical gospels with the same level of scrutiny he would apply to any legal document and asks all the necessary questions about the story of Jesus....