Behavior Strategies

Customers Know You Suck is the how-to manual for customer centric product marketing. Its highly actionable models, maps, and processes empower everyone to improve the customer experience (CX). Learn how to investigate, diagnose, and act on what's blocking teams. Gather the evidence and data that better inform decisions, leading to increased satisfaction, conversion, and loyalty.

Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies.

This newly revised edition demonstrates how action learning can be used to address today's increasingly complex organizational challenges. Packed with extensive enhancements, including new international case studies, and more strategies to introduce and maintain action-learning programs within an organization, Optimizing the Power of Action Learning delivers an innovative and fresh perspective - making it a must-have for any organization looking to heighten competitive advantage and sustain success.

Succeeding as a sales professional is like being a professional athlete. Whether you're already the top salesperson at your company, or you're simply working hard to reach the next level of success, in order to keep up in a fast-paced, increasingly crowded marketplace - one in which meaningful product differentiation has all but disappeared - you must constantly push yourself to improve, open more doors, and break through the noise to attract and retain the attention of busy and distracted customers.

Featuring instructional case studies from companies including Panasonic, Hilton, Merck, and Honeywell, this evidence-based book provides listeners with a proven methodology for driving success before, during, and after every sale. Embracing the entire customer life cycle, Beyond the Sales Process reveals twelve essential strategies including: Study your customer. Give them compelling reasons to engage. Build a vision for them of their own success....

Stop chasing hot trends and start driving real growth. It's Not Rocket Science blasts through the trends and false promises permeating the business world to help you and your company get back to basics and get things done. Why doggedly pursue the "next big thing" when the most effective drivers of growth are right under your nose? This audiobook asserts that you've already heard, been taught, and know well the key fundamentals that spell business success.

Prêt à élever votre vie ? Plongez dans "Des performances de pointe" dès aujourd’hui! Transformez vos habitudes et découvrez la science derrière la croissance personnelle avec notre livre « Peak Performance ». Ce n'est pas seulement un guide ; c'est votre passeport pour une vie d'amélioration continue et d'excellence.

This book takes everything that three remarkable authors - a corporate strategist, the former acting director of the CIA, and a world-renowned magician - have learned about magic and packs it into a unique framework that captures the best of this art form and relates it directly to lessons applicable to a wide variety of business enterprises. The authors' objective is not to create a new generation of magicians, but to adapt nine strategies of the world's greatest magicians and inspire boundless imagination, bolster innovation, energize leadership, and spark success in any business.

Everyone has secrets, and everyone is living a double life to some degree. The world is held up by lies; if everyone's secrets were to all be revealed tomorrow morning, civilization might collapse. To ascend the social hierarchies and achieve great power, you need to optimize and strategize rather than slogging and "working hard" every day of your life. This is counterproductive since it does not guarantee any beneficial results in the end. Nobody can succeed by following rules in the first place.

Build the confidence, resilience, and skills your daughter needs to succeed in every area of her life, no matter the challenges ADHD brings. You see the brilliance, creativity, and endless potential in your child, but getting her to focus, follow through with routines, or manage friendships sometimes feels like a constant battle. And with the emotional ups and downs that often come with ADHD, it’s easy for your daughter to feel like she doesn’t fit in. But here’s the thing—ADHD doesn’t have to hold her back.

Making Work Work is Julie Morgenstern's most important book yet. Through the mastery of brand-new strategies, Morgenstern shows you how small changes in your thinking and behavior will help you achieve the seemingly impossible, boost your value, increase your job security, and afford you the time to still have a life.

Burnout, just like a connection with purpose, is never a coincidence. If you want to have a job you love instead of one that diminishes you on a soul level, practice awareness about what you are thinking, your urges for action, and feelings that surface within you. Author and certified career coach Gina Calvano offers a new perspective on why you feel disconnected from your work and burned out by your job. She delivers fresh insights on how to replenish your energy and power, along with accessible ideas for healing from job burnout and getting onto a path to purpose.

Stress-Free Discipline knows that the one-size-fits-all discipline methods many experts tout can actually be too narrow for some concerns. Instead, parents need to learn how to determine the root cause behind their child’s issue, which will then help explain what is driving the behavior, why it’s probably more normal than the parent realizes, how to prevent further escalations, and how to instill self-control. Once parents grasp the underlying motivation, they can select the strategy that fits their child's age, temperament, and issue.

Tax Lien Certificates & Tax Deed Investing speaks on the initial process and the pros and cons.

This book is not just about customer service. This is a book about success! It's about how to run and sustain a successful business. This book is not only for the companies that are struggling and are on the brink of closing; it is also for the successful companies that are doing well but could be doing even better.

In a world that prizes adaptability and continuous growth, the ability to learn quickly and effectively is a superpower. This audiobook is your comprehensive guide to mastering the art of accelerated learning and achieving true expertise. We delve deep into the science and techniques of efficient learning, providing you with a treasure trove of strategies, insights, and practical tips. 'Learn Like a Pro' is your roadmap to navigate the complex landscape of modern education and self-improvement, enabling you to acquire knowledge, skills, and expertise at an accelerated pace.

Are you feeling overwhelmed by the thought of what the new teaching year will bring? Are you struggling to maintain positive teaching mindsets that empower and energize you? Do you dream of having 100 percent participation in your distance learning plans with students who are engaged and well-behaved? A quick listen in a conversational, upbeat tone, this audiobook is based on research in positive psychology, curriculum design, student success factors, and 18 years “in the trenches” classroom experience.

Tame the chaos of toddlerhood with The Toddler Discipline Book, your ultimate guide to managing tantrums, fostering positive behavior, and raising a joyful child. Perfect for parents seeking practical, proven strategies, this book covers all you need to know about setting boundaries, effective communication, and long-term discipline techniques.

Communication is ingrained in our societal practices and an integral part of human survival. It determines the way we deal with conflict and build stronger relationships and even how we persuade others to give us what we want. Learn the proven tactics that most of the successful communicators in the world use.

Using real-life practical experiences, serial entrepreneur and thought leader Faisal Hoque teams up with journalist Drake Baer to provide a personal and professional playbook that is part philosophy, part business, and part history. Everything Connects offers the wisdom of 2,500-year-old Eastern philosophies and the interconnected insights of Leonardo da Vinci. Couple that with Fortune 100 corporate cross pollination for creativity and startup thinking for how to adapt with ease, and you'll quickly discover that everything connects.