Behavior Techniques

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

Now more than ever, people are seeking a reprieve from the constant pressure to achieve, produce, and consume. While many turn to mindfulness and meditation, organizational change expert Marilyn Paul, PhD, offers a complementary solution that is as radical as it is ancient.

If you want to improve your relationship with others and easily win friends, in this audiobook, you will find several methods you can use to successfully navigate the waters of friendship and relationships. At the end of this audiobook, you will have insider information on how the conscious and unconscious mind works, and you will have no more trouble getting close to and attracting the person you like.

NLP (neuro-linguistic programming) has helped millions to overcome their fears, increase their confidence, and achieve greater success in their personal and professional lives and relationships.

If you want to discover the techniques people may use to successfully manipulate you or someone close to you, then pay attention...In this audiobook, you'll discover how you can be a master of manipulation to help you get what you want out of life. You will hear about the three steps of manipulation, including analysis, manipulation, and persuasion. You will also be given very clear facts about why each step is necessary, how it works, and what is required to make it work.

Secrets the world's best salespeople don't want you to know...finally revealed by Robert Moore, so that you can triple your sales - in any market! Quick question: Imagine yourself closing more deals and making more sales, faster and easier than ever before. How does it feel? Well, that's exactly the purpose of this audiobook: to give you a series of ideas, methods, strategies, and techniques that you can use immediately to make more money.

After years of study of our brain’s activity, we have learned that the art of manipulation and persuasion can be applied to convince others to take a specific action unconsciously. Imagine being able to master the awareness of knowing when others in front of you are trying to persuade you or manipulate you into doing something subconsciously or even when they planning to apply obscure techniques of mind control on yourself!

Positive discipline focuses on guiding children with empathy, respect, and communication instead of punishment or control. By fostering cooperation and mutual understanding, it encourages children to develop essential life skills and confidence. This book is perfect for parents, teachers, or anyone looking to transform their approach to discipline. With clear guidance and practical tips, you’ll learn how to create a respectful, supportive environment for children to thrive.

Is it possible to read people accurately and respond adequately to their signals? The answer is an obvious yes. You will, however, need to engage in some self-analysis and you’ll also have to pay attention to others. Once you become more present in everyday interactions, you will begin pinpointing cues and patterns of behavior that reveal a ton more than spoken word will ever be capable of.

Open the way to a newer and healthier emotional life. Finally an inclusive and comprehensive guide to taking control of stress, anxiety, and other negative emotions. This guide offers functional, practical, and actionable steps that you can use to finally turn your emotional life around once and for all. Based on scientific research, these time-proven methods of using DBT therapy have helped thousands of people to find meaning, purpose, and experience more positive emotions in their life.

Getting fed up of those long sleepless nights? Trying to teach your pup to behave, but they just won’t listen? Or maybe you’re just looking for that extra bit of guidance to help you out in general? If this sounds like you, then you’ve come to the right place. You see, training a puppy doesn’t have to be an uphill struggle. Over the last few years, dog training as a whole has evolved completely. Gone are the days of the more punitive methods such as intimidation and punishment tactics in order to gain a dog’s respect.

In this series of talks, clinical psychologist Dr. William Davies explores how anger and irritability affects us in different ways and sets out effective strategies to reduce feelings of irritability and become less angry.

This audiobook will teach you everything there is to know about reading body language and understanding human behavior. You'll learn how other people perceive different types of non-verbal communication from head nods and eye contact, down to hand gestures, and more subtle cues like posture. You can use these tips in any setting whether at work, school, home, or even when talking on the phone! Know how to analyze people like an audiobook so that you can predict what they're going to do next! And if someone ever tries something shady on you, just remember: The eyes never lie!

If you want to make effective and informed decisions, through critical thinking and creative problem solving, then keep reading.... Do you keep jumping to the wrong conclusion? Are you tired of repeatedly making the same mistakes? Do you often find your decisions are based on assumptions rather than knowing the facts? The solution is critical thinking and problem solving, a valuable skill that you can use at work and in your personal life, to develop better decision making skills in order to create a healthier more rational environment.

Persuasion is a technique that you use on a daily basis, but how persuasive are you? Are you getting what you are seeking when attempting to persuade others? If not, it is time to start working on your ability to persuade. It is often thought that persuasion, and the techniques that fall under it, is only used for selfish reasons, but this is not true. In fact, being good at persuasion is needed to get ahead at work, form friendships, and even when interacting with strangers.

Dialectical behavior therapy (DBT) is a clinically tested and proven technique that can improve an individual’s ability to manage mental or emotional disorders. The four simple principles DBT is based on include mindfulness, interpersonal effectiveness, distress tolerance, and regulation of emotions. This means you can effectively regulate intense emotions and reactions without compromising on the quality of life you wish to lead.

The Art of Manipulation offers you a framework to master powerful and practical ways to influence and control people’s behavior, negotiate better, make your pitch, and manipulate others to get what you want. The Art of Manipulation will reshape the way you think about influencing people and getting what you want. You will get tools and effective strategies - not mere theories, but real practical strategies and how-to’s to start transforming your thinking and behavior, influencing people, and thus, get desired results faster.

Have you ever been talking with someone and had your thoughts or feelings drastically changed within just a few minutes? Maybe you walked away wondering what happened. How did a short conversation have such a powerful effect on you? Maybe you've been on the other side and influenced someone else's thoughts or opinions in a massive way. If so, you've had a glimpse into the realm of real influence. You can learn a few basic techniques online or in other books, but you'll only be getting half of the story (at best).

This audiobook has been put together in order to unveil two of the most successful ways of treating mental illnesses and different conditions. These treatments - known as cognitive behavioral therapy and dialectical behavior therapy - have become a hit around the world because of how many people they've helped.

Dark psychology is powerful, ubiquitous, and the missing tool that you need to have the advantage in everyday life. From the details of mind games to the specifics of brainwashing, you’ll learn how to see the world around you in a new light. Naivety won’t help you, but staying informed will. Learning how to recognize the signs and accepting that mind control is real will aid you in business negotiations, relationships, and political dilemmas.