Building Culture

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

This workbook describes the value of diversity, equity, and inclusion, and the business benefits of fostering them in the workplace.

Unlock the power of truly inclusive hiring with The Inclusive Interview! This essential guide is perfect for hiring managers and executives eager to build diverse, high-performing teams while eliminating bias from the hiring process. With over 20 years of hands-on experience, Cody Horton—renowned diversity and inclusion expert and founder of Diversity Recruiting Experts—shares proven strategies for bias mitigation and interviewing with inclusivity.

Whatever your remote work circumstance, learn how to be productive at home with nuggets of hard-earned wisdom. From choosing the best colors for workspace productivity to starting a business, these remote work gurus offer everything needed for a smooth work-to-home transition.

If you want your team to be well-oiled machine like the team Steve Jobs created for Apple, then keep reading! When I started out, I created a team that needed my constant attention. Nothing would get done without my leading and guidance which meant I was doing it. You can learn from my years of stress and pain. You can create a team that is excited about your vision and willing to do the work necessary to win. Even if you just take on the new mindset from this book, it will boost the productivity of the team you create. Your team can become a well-oiled machine!