Building Culture

This book makes publicly available for the first time the same inclusive design process used at Google to create user-centric award-winning and profitable products. Author and Head of Product Inclusion Annie Jean-Baptiste outlines what those practices look like in industries beyond tech with fascinating case studies. Listeners will learn the key strategies and step-by-step processes for inclusive product design that limits risk and increases profitability.

Hidden beneath the surface of the internet, a new, stark reality is looming - one that cuts to the very heart of our endless debates about the impact of AI. Anthropologist Mary L. Gray and computer scientist Siddharth Suri team up to unveil how services delivered by companies like Amazon, Google, Microsoft, and Uber can only function smoothly thanks to the judgment and experience of a vast, invisible human labor force. These people doing "ghost work" make the internet seem smart. An estimated 8 percent of Americans have worked at least once in this "ghost economy".

The perils of a disengaged workforce are well known - low productivity, high employee turnover, and failure to meet organization-wide goals. Less well known is what to do about it. How do you create a workforce that is always ready, able, and eager to take the organization to the next level? You have to create a magnetic culture. As CEO of leading employee survey and HR consulting firm HR Solutions, Inc., Kevin Sheridan knows how it's done - and in Building a Magnetic Culture, he shares all his secrets.

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

Everybody's biased. We all harbor unconscious assumptions that get in the way of our good intentions and keep us from working harmoniously and effectively with other people. In our increasingly diverse society this can be a real stumbling block. Tiffany Jana and Matthew Freeman - consultants who also happen to be a biracial couple - argue that ultimately the only way to really overcome bias is to focus our energy on building relationships.

From disengaged employees to underserved customers, business failures invariably stem from a culture problem. In The Insider’s Guide to Culture Change, acclaimed culture transformation expert and global executive Siobhan McHale shares her proven four-step process to demystifying culture transformation and starting down the path to positive change.

What makes leaders stand out above the crowd? It very often has a lot to do with the relationships they build at home, at work, and in their communities. Relational leaders invest in good habits today so they will be successful tomorrow. Author and ministry coach Boyd Bailey has identified 30 habits that will help you build healthy relationships by promoting a culture of trust, love, and respect with the people you serve. Through practical advice and stories of leaders in action, you will learn how to listen with empathy, lead by example, and so much more.

We are living in a new urban age and its most tangible expression is the "supertall": megastructures that are dramatically bigger, higher, and more ambitious than any in history. In Supertall, TED Resident Stefan Al—himself an experienced architect who has worked on some of the largest buildings in the world—reveals the advancements in engineering, design, and data science that have led to this worldwide boom.

In The Culture Solution, business consultant and The New York Times best-selling author of The Dream Manager and Off Balance presents the six enduring principles of a dynamic culture, designed in a way that is both intensely practical and inspiring. If you want to grow your business; attract, grow, and retain top talent; learn the key to hiring in the 21st century; teach every person in your organization that they have a role to play in making the culture better today than it was yesterday, this book is for you and every person on your team.

Startup Culture Mindset: A Primer to Building an Amazing Culture and Tribe was written for startup founders or executives who aspire to create an amazing team that buys into the mission. The key is to understand that the founder of a startup or leaders of a company determine the culture on purpose. And in order to do that well, you have to understand the key elements of a culture framework. Based on 20 years of company creation, leadership, and observation, Bernhard Schroeder shares with you the key elements of a culture framework:

Organizational culture has undergone a seismic shift in the 21st century - and with it, the requirements of leadership. In Building the Best, LearnLoft CEO John Eades takes you on a journey of transformation that will equip you with the tools you need to become the kind of cutting-edge leader today's workplace so urgently needs.

In this book, Dr. Davis discusses how leaders experience many failures over their careers and create false narratives about themselves. Because of this narrative that has been formed on the inside, it becomes very difficult for leaders to create and maintain a positive school or office climate. Through personal reflections and concrete examples from his 32 years in public education, Dr. Davis shares his research on 15 leadership characteristics that promote psychological safety in the workplace.

Building a New Nation chronicles the development of the new government following the signing of the Constitution. It explores the political views of the young nation’s leaders as they struggled to form a strong nation, despite the foreign and domestic dilemmas that they faced. The authors describe the beginnings of the two-party system, the administrations of the first three presidents, and key decisions by each branch of the government that shaped the future of the country.

Our government organizations face political fallout, media scrutiny, reduced funding, and the many challenges involved in motivating large, multi-layered and highly regulated organizations. It's no surprise that many government organizations report that their employees are less engaged than ever and that leaders feel helpless to change the situation. In many cases, employees and government leaders are caught in a vicious cycle. Performance declines, scrutiny increases, and employee paralysis ensues. How do you break this cycle and begin building successful government?

In the stormy seas of today's world economy, organizations need people to own their work, not just rent a spot on the organization chart. All Hands on Deck is a fun-to-listen-to story that is both a business strategy book about creating competitive advantage through corporate culture, and a personal development book that will inspire listeners to be more committed and engaged with their work and their organizations.

The Culture Blueprint is a systematic guide to building a company culture. This audiobook is about fostering committed, enthusiastic employees. Distilling his years of experience teaching culture-building to companies like Google, P&G, and Amazon.

Organizations and employees now spend an average of $18,000 dollars per year per employee for health costs. These are direct costs, but the hidden costs of time out of the office, distraction, disengagement, and turnover far exceed them. The Healthy Workplace Nudge explains the findings of research on 100 large organizations that have tackled the problems of employee health costs and disengagement in four fresh ways and explains how to create a workplace that is good for people, releases them to what they do best and enjoy most, and produces great and profitable work.

This workbook describes the value of diversity, equity, and inclusion, and the business benefits of fostering them in the workplace.

Based on extensive interviews with both tenured leaders and new employees, focus groups with learning and development experts, and a comprehensive literature research as well as the author's own in-depth coaching knowledge and expertise, this book proposes an academically researched, developed, and validated model of eight dimensions of successful coaching as well as a five-step implementation plan which can be used as an impactful framework to embed coaching skills in organizational settings to create a sustainable and growth-generating coaching culture.

Cultures and Beyond - The Podcast Transcripts (The Art of World Building, Book 6) discusses techniques on inventing names, organizations for good and evil, and armed forces like the army, navy, and air (or space) force. An extensive look into creating cultures led to four detailed episodes on determining cultural vision, scope, origins, social classes, and the all-important customs that reveal culture. A similar deep dive into inventing magic systems examines the principles behind devising great ones and just what is meant by a law of magic and its applications.