Building Culture

My underlying thesis here is incredibly simple: Great leaders decide what they want. They take the time to determine what great looks like, and then they devise a process to get there. The chapters in this book contain various tools and techniques to help you put this idea into effect and to drive home my central premise, the idea that I hope every listener takes away from this book: "You get what you settle for if you don't know what you want."

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

Through today's culture, the enemy has declared war on your family. Relentless attacks from television, movies, and social media chip away at your hope for change. You long for a home marked by encounter and presence, but most days are marked by weariness and resignation.

The Friendship Advantage provides practical ways to strengthen bonds that will improve employee productivity, happiness and well-being, as well as boost the bottom line through higher retention rates and a richer company culture.

The Business of Excellence offers a unique and compelling perspective on the drivers of excellence in teams and organizations. The challenges of high performance and leadership are explored in depth and are illustrated with insights, interviews, and case studies from the military, sporting, and corporate worlds. The material includes a proprietary performance model that can be applied to a wide spectrum of organizations.

YouthNation is an indispensable brand road map to the youth-driven economy. Exploring the idea that youth is no longer an age - it's a commodity that's available to everyone - this book shows what it takes to stay connected, agile, authentic, and relevant in today's marketplace. Listeners will learn the ins and outs of the new consumer and the tools, methods, and techniques that ensure brand survival in the age of perpetual youth.

While America's new reality appears to be a deeply divided body politic, many are wondering how we can or should move forward from here. Can political or social divisiveness be healed? Is empathy among people with very little ideological common ground possible? In A Decent Meal, Michael Carolan finds answers to these fundamental questions in a series of unexpected places: around our dinner tables, along the aisles of our supermarkets, and in the fields growing our fruits and vegetables. What is more common, after all, than the simple fact that we all need to eat?

A brilliant counter-narrative for restoring humanity to the bottom-line, numbers-obsessed culture of the modern, 21st-century workplace.

Create loyal, engaged, and results-focused teams and organizations using a practical five-part servant leadership formula. Think of a world where people go to work completely engaged, are inspired to do more than they ever thought possible, remain 100% loyal to the teams and organizations they belong to, are achieving mind-blowing results, and gladly and even passionately follow their leader's direction. Is that a world you want to be a part of? The reality is, you really can!

Explore the many facets of your identity through hundreds of big and small questions. In this affirmations audiobook created for Black girls, M. J. Fievre tackles topics such as family and friends, school and careers, body image, and stereotypes. By reflecting on these themes, you confront the issues that can hold you back from discovering your inner Black joy. Embrace authenticity and celebrate who you are. Finding the courage to live as you are is not easy, so Badass Black Girl is designed to help you nurture creativity and positive self-awareness.

A practical guide to developing productive business relationships to hasten your success, whether you work for a major corporation, a small business, or are a self-employed entrepreneur or freelancer.

If you want your team to be well-oiled machine like the team Steve Jobs created for Apple, then keep reading! When I started out, I created a team that needed my constant attention. Nothing would get done without my leading and guidance which meant I was doing it. You can learn from my years of stress and pain. You can create a team that is excited about your vision and willing to do the work necessary to win. Even if you just take on the new mindset from this book, it will boost the productivity of the team you create. Your team can become a well-oiled machine!

Whatever your remote work circumstance, learn how to be productive at home with nuggets of hard-earned wisdom. From choosing the best colors for workspace productivity to starting a business, these remote work gurus offer everything needed for a smooth work-to-home transition.

The essential guide to creating an honest, ethical workplace culture in any industry.