Business Change

The breakthrough concepts of Pattern Breakers come from the observations of Mike Maples Jr., a seasoned venture capitalist, who noticed something strange. Start-ups like Twitter, Twitch, and Lyft had achieved extraordinary success despite their disregard for “best practices.” In contrast, other startups deemed highly promising often failed, even when they seemed to do everything right. Seeking answers, Maples and coauthor Peter Ziebelman set out to discover the hidden forces that drive extraordinary start-up success.

In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.

Thoroughly revised and updated new edition of the best-selling guide to implementing the popular change methodology, Appreciative Inquiry, in organizations of all sizes and sectors. 20,000 of the 1st edition sold.

Change within organizations is disruptive, making people feel less in control of their work and lives. With every passing day, organizational change becomes more complex. It’s no surprise that efforts for change encounter resistance. Jan Kaderly knows that managing change is managing resistance. In Change Killers, Kaderly takes you on a deep exploration of resistance. Dive into decades of research on the very human reasons why we resist change and discover how you can manage resistance while building the support needed to evolve and grow.

Quietly and steadily, the number of women making six figures or more is increasing and continues to rise at a rate faster than for men. From entrepreneurs to corporate executives, from white-collar professionals to freelancers and part-timers, women are forging careers with considerable financial success. In Secrets of Six-Figure Women, Barbara Stanny, journalist, motivational speaker, and financial educator, identifies the seven key strategies of female high earners.

In this guide to navigating the change management process, four FranklinCovey colleagues offer invaluable advice on how to not only accept, but own change, inside and outside of the work office.

Published in more than two dozen countries, How to Change the World has become a bible for the field of social entrepreneurship. It tells the stories of people building innovative and pattern-changing solutions to social and economic problems.

In Surrounded by Setbacks, internationally best-selling author Thomas Erikson turns his attention to a universal problem: what to do when things go wrong. Too often it seems like our dreams and ambitions are derailed by one roadblock or another. How do we learn to take setbacks in stride and still achieve our goals?

Whether you choose it or it is thrust upon you, change brings both opportunities and turmoil. Since Transitions was first published, this supportive guide has helped hundreds of thousands cope with these issues by providing an elegantly simple yet profoundly insightful road map of the transition process. With the understanding born of both personal and professional experience, William Bridges takes listeners step by step through the three stages of any transition: The Ending, The Neutral Zone, and, eventually, The New Beginning.

Des leçons intemporelles sur ce qui ne change jamais dans un monde en perpétuel mouvement, par Morgan Housel, auteur de "La Psychologie de l'argent". Si vous faisiez un bond de cinq cents ans dans le passé ou dans le futur, vous seriez ahuri par l'état d'avancement des technologies et de la médecine. L'ordre géopolitique vous paraîtrait incompréhensible. Les langues et les dialectes vous seraient peut-être inintelligibles. Mais vous reconnaîtriez sans mal les principes universels qui régissent les comportements.

By adhering to the "5 Second Rule," which is the secret, you have the ability to alter every aspect of your life. You can use the rule and its countdown technique to break any bad habit, interrupt self-doubt and negative self-talk, and motivate yourself to take the measures that will change your life. These are all goals that can be accomplished through the use of the rule.

At the heart of John C. Maxwell's brilliant and inspiring program is a simple premise: To do well in life, we must first think well. But can we actually learn new mental habits? Thinking for a Change answers that with a resounding "yes" - and shows that your thinking can indeed change your life.

WHY DO SOME CHANGES FAIL WHILE OTHERS SUCCEED? That question was the catalyst that drove Prosci founder Jeff Hiatt in the late 1990s to uncover the secret to successful change—and develop the popular change management model known as ADKAR. ADKAR is an acronym for Awareness, Desire, Knowledge, Ability, and Reinforcement. It’s a model and conceptual framework that makes change make sense.

Leadership is all about others - inspiring them to believe, then enabling that belief to become reality. That's the essence of Leadership U: it starts with U but it's not about U. Those timeless words are timelier than ever today, as leaders look to accelerate through the crisis curve. As author Gary Burnison observes, "There will likely be more change in the next two years than we have seen in the last 20." Now, in Leadership U, Burnison lays out a framework - his Six Degrees of Leadership - to show leaders how to create change.

In User Friendly, Cliff Kuang and Robert Fabricant reveal the untold story of a paradigm that quietly rules our modern lives: the assumption that machines should anticipate what we need. Spanning over a century of sweeping changes, from women’s rights to the Great Depression to World War II to the rise of the digital era, this audiobook unpacks the ways in which the world has been - and continues to be - remade according to the principles of the once-obscure discipline of user-experience design.

Merchants of Doubt has been praised—and attacked—around the world, for reasons easy to understand. This book tells, with “brutal clarity” (Huffington Post), the disquieting story of how a loose-knit group of high-level scientists and scientific advisers, with deep connections in politics and industry, ran effective campaigns to mislead the public and deny well-established scientific knowledge over four decades.

A Wall Street tech leader explains how small behavioral changes lead to major self-improvement. Whether trying to lose weight, save money, or get organized, we' re always setting goals and making resolutions but rarely following through on them. Determination and willpower aren't strong enough to defeat our mass of ingrained habits; to succeed we have to learn how to focus our self-control on precise behavioral targets and overwhelm them, according to longtime Wall Street technology strategist Caroline Arnold.

For years, companies have rewarded their most effective engineers with management positions. But treating management as the default path for an engineer with leadership ability doesn't serve the industry well—or the engineer. The staff engineer's path allows engineers to contribute at a high level as role models, driving big projects, determining technical strategy, and raising everyone's skills. This in-depth book shows you how to understand your role, manage your time, master strategic thinking, and set the standard for technical work.

The Capitalist and the Activist offers an engaging and thoughtful look at the new reality of corporate social activism - its driving forces, promises and perils, and implications for our businesses and personal lives. Weaving deep research and fascinating stories that span business, entertainment, history, science, and politics, Tom Lin provides an insightful road map for how society arrived here and a practical compass for moving forward.

It is commonly acknowledged that successful organizations adjust quickly and intelligently to shifts in consumer tastes, political climate, and economic opportunity. But how are some able to succeed at change while so many others fail?