Business Change

Customer Experience expert Jim Tincher provides the wisdom and tools to show business-to-business (B2B) organizations how to build and sustain superior customer experience (CX) as a core business activity.

Ninety percent of the world's population wants a better life. But wishing is not going to improve the quality of life. You can only improve your lifestyle by changing your mind. To gain a foothold, our mind-set needs to change completely. All that you have been taught to a child and your school years have to be re-evaluated and transformed. Although the way you were taught was not wrong, it has not taken into account the needs and the ambition in this age that you are now in.

Transform your leadership style with 'Lead With Empathy,' an insightful audiobook by Pete Srodoski, brought to life through Dan Wilson's engaging narration. This concise guide offers a wealth of practical strategies, real-world examples, and personal anecdotes to help you embrace empathetic leadership. Learn to navigate crises with confidence, enhance team innovation, and balance your well-being for more effective management.

Getting heard is a tricky business: It’s what you say and how you show up, filtered through your audience’s assumptions and biases—and maybe even your own. For women, people of color, immigrants, and queer folks, there’s often a dissonance between how you speak and how we collectively think powerful people should speak: like the wealthy white men who’ve historically been in charge. But, fortunately, the sound of power is changing.

Whether you are a beginner with zero video and marketing skills, a business owner looking to grow your brand and make passive income online, or you simply want to revamp your existing channel for flawless success, this complete guide is for you. Curated by industry experts with you in mind, this book was written to hand over the secret strategies seasoned successful YouTubers are using to amass subscribers, grow their brands, and land 6-7 figure monthly recurring passive income paychecks courtesy of YouTube.

While most programs on public speaking focus on a polished presentation and overcoming fear, Larsen's holistic blend of spirit and logic goes far beyond the standard format, making Transformational Speaking a must listen for even the most seasoned speechmakers. With her uniquely inspirational approach, Larsen reaches out to those who want to make a genuine difference in our world by changing minds through changing hearts.

Listen to this book at your own risk. It contains ideas that may lead to a profound self-awakening. An introspective journey for those in the trenches of today's modern organizations, Deep Change is a survival manual for finding our own internal leadership power. By helping us learn new ways of thinking and behaving, it shows how we can transform ourselves from victims to powerful agents of change. And for anyone who yearns to be an internally driven leader, to motivate the people around them, and return to a satisfying work life, Deep Change holds the key.

Do you feel like your coaching sessions are just going in circles after trying your best to help your clients change but getting nowhere? Have you ever felt like there must be a more effective way to empower your clients to embrace change and achieve remarkable results? You’ve got the certifications, the right gear, and even the perfect ambiance in your coaching space. But something's missing… Your clients listen but don't seem to move forward. It's like watching a car stuck in the mud — lots of effort, but no progress.

Today's ways of working are not working - even for professionals in "good" jobs. Responding to global competition and pressure from financial markets, companies are asking employees to do more with less, even as new technologies normalize 24/7 job expectations. In Overload, Erin Kelly and Phyllis Moen document how this new intensification of work creates chronic stress, leading to burnout, attrition, and underperformance. "Flexible" work policies and corporate lip service about "work-life balance" don't come close to fixing the problem.

You just went through something in your life that you don't feel you can handle. You're feeling extremely anxious and depressed. Thoughts are racing through your mind. You either can't stop thinking about the problem or you refuse to think about it at all. Other people keep asking you what is wrong with you. They are concerned that you don't seem to be handling things well. You don't know any other way to handle the situation that you are in. You seem to be lacking the planning and coping skills that other people have.

Have you ever wondered how you, as just one person, can make impactful change? Really make a difference? Unleash your impact potential with Do Good While Doing Well, a groundbreaking guide designed for those who are eager to make a lasting, meaningful difference, but are unsure how to start. While conventional wisdom may have you believe that charity is the primary, or even only, means for effecting change, this book expands on that notion by introducing you to angel investing as an additional transformative power.

Digital technologies are disrupting organizations of every size and shape, leaving managers scrambling to find a technology fix that will help their organizations compete. This book offers managers and business leaders a guide for surviving digital disruptions - but it is not a book about technology. It is about the organizational changes required to harness the power of technology. The authors argue that digital disruption is primarily about people and that effective digital transformation involves changes to organizational dynamics and how work gets done.

Give no one in all the world the power to deflect you from your goal, your aim in life, which is to express your hidden talents to the world, to serve humanity, and to reveal more and more of God's wisdom, truth, and beauty to all people in the world. Remain true to your ideal. Know definitely and absolutely that whatever contributes to your peace, happiness, and fulfillment must, of necessity, bless all men who walk the earth. The harmony of the part is the harmony of the whole, for the whole is in the part, and the part is in the whole.

Executive presence is a quality that everyone wants and very few know how to achieve. Seeing Yourself As Others Do - Authentic Executive Presence at Any Stage in Your Career tells you what authentic executive presence is and how develop your own executive presence.

Organizational change can be a complex process, requiring guidance and support throughout in order to deliver the end product successfully. Unfortunately, 70% of businesses fail to deliver transformational change successfully, repeating familiar mistakes over and over again. The Art of Transformational Change: A Handbook for Managers and Leaders provides invaluable step by step advice on how to get it right.

Whether in your life, business, career, or your relationships, you can achieve your objectives. Shawn gives you the proven methodologies you need to make them a reality. Refuse to allow skepticism and fear to cloud your judgment and focus on what you want instead of what you don’t want. This book is your first step to creating the life you desire, the business or career you have been striving for, the relationships that you seek, and the wealth that you yearn for.

Unlock the transformative power of curiosity with "5 Steps to Asking Better Questions." Dive into a practical guide designed to elevate your communication skills, enhance your relationships, and sharpen your problem-solving abilities.

Chaotic Change is designed to be a comprehensive guide for leaders, innovators, and change-makers navigating the complexities of the modern business landscape. Through personal anecdotes, case studies, and practical strategies, this book provides a roadmap for managing chaotic change—a process that drives and sustains innovation. From grasping the dynamics of strategic excellence to fostering a culture of happiness and clarity within organizations, each section builds on the next, offering a holistic approach to change management.

If you as a leader hold on too tightly—to your people, to everyday decision-making, to the past, and more—you will cut off vital oxygen necessary for growth. The solution: stop being a control freak and instead empower your employees, get out of your own way, and establish a clear vision for the future. Embrace the growth paradox to get unstuck and grow your company to the next level. By leaning into some key, counterintuitive business ideas, you’ll make space for changes that will lead to nonlinear growth.

Moments of Impact is an audiobook on a mission: to eradicate time-sucking, energy-depleting workshops and meetings. In our fast-changing world, organizations have important challenges and opportunities to address - and no time to waste. Moments of Impact delivers the single most useful resource for managers and leaders who need better strategic conversation - now - to shape the future of their organizations.