Business Communication Skills

Saying the right thing isn't just about feeling comfortable. It's also essential for building successful relationships, getting ahead at work, and increasing your income. To get what you want, you have to know how to ask for it, how to negotiate, how to react. That's where Lisa Marshall's audiobook comes in. With proven strategies and practical action plans, Smart Talk will help you resolve conflicts, strengthen your natural charisma, and master the art of persuasion.

Failed communications are crippling workplaces across the globe - sapping energy from staff and weakening entire organizations. In this "edutaining" organizational fable, you'll get realistic scenarios and solutions, showing how individuals and organizations should address issues that cost organizations millions or even billions of dollars in wasted effort every year. It's the perfect companion for your daily commute.

New York Times best-selling author and iconic Hollywood producer Brian Grazer reveals a new secret to forge a happier and more successful life. Through his own personal stories, discover how eye contact - a power available to nearly everyone - can change your life, too. Whether you’re looking to develop a relationship, build your confidence, or win a negotiation, the answer is in the eyes. Grazer delves into the power of eye contact as he shares personal, life-changing stories and insightful advice that will help you immediately discover the secret to a more meaningful life.

Analogies are far more complex than their SAT stereotype and lie at the very core of human cognition and creativity. Once we become aware of this, we start seeing them everywhere - in ads, apps, political debates, legal arguments, logos, and euphemisms, to name just a few. At their very best, analogies inspire new ways of thinking, enable invention, and motivate people to action. Unfortunately, not every analogy that rings true is true. That's why, at their worst, analogies can deceive, manipulate, or mislead us into disaster.

The more you are liked, or the higher your likeability factor, the happier your life will be. This audiobook will show you how to raise that likeability factor by teaching you how to boost four critical elements of your personality.

La persuasión es una habilidad imprescindible en cualquier actividad profesional a todos los niveles en organizaciones y empresas. Pero, ¿cuáles son las mejores técnicas de persuasión?, ¿qué elementos de la comunicación permiten conquistar al público?, ¿cuáles son los momentos fundamentales en una argumentación? y ¿qué diferencia a un comunicador eficaz de un auténtico persuasor? Con el rigor científico y la capacidad de divulgación que le caracterizan, Robert Cialdini explica en este libro cómo capitalizar el tiempo previo a la transmisión de un mensaje importante.

Differences are the spice of life! But cultural differences can also be the source of embarrassing gaffes and miscommunication for business and social travelers alike. No one wants to make a cross-cultural blunder--especially one that could have consequences for crucial partnerships or even your entire organization. But when you seek to understand the origins of these cultural distinctions and develop strategies to cope with them, you'll find that you can navigate any culture--whether virtually or in person--with ease.

Start building bridges instead of barriers! This essential guide offers a simple five-part framework that will help you have honest and enlightening conversations despite deep and fundamental disagreements.

What's happened to real? In a world of jargon, acronyms, and distrust, does authenticity in leadership mean anything anymore? The answer is a resounding yes. Businesses and organizations are starving for real communication and authentic leadership. But there's a lot of baggage and distrust to overcome. With real-life case studies, pointers, and guidelines, leadership consultant Gabrielle Dolan shows you how authenticity can earn trust with honest communication, and why it's well worth the effort.

Your ability to speak confidently and persuasively is your most important asset. It helps you connect with people, share the ideas you're most passionate about, and realize your dreams. This updated guide provides easy-to-learn skills that will take your speeches and presentations to the next level, so you enjoy public speaking more and make everything you say more memorable.

Improve your leadership skills - even if you aren't a "natural" communicator - with a specific communication strategy that anyone can use. Authors Matha and Boehm present research showing that all managers can improve performance by using the principles outlined in Beyond the Babble. They explore why communication is crucial, how and when to do it, how to embed it in an organization's culture, and how to measure results.

If your answer to any of the following questions is yes, listen to this book now. Eliminate those communication breakdowns! 1. Have you ever inserted your foot into your mouth? 2. Have you ever wished you could take back something you said to a colleague? 3. Have you ever communicated in a defensive manner?

Need to speak and make a great impression? If you want to go from fearful to confident and average to outstanding, then this is the book that will take you to a standing ovation. Acclaimed speaker Ron Tsang shows you 15 powerful public speaking lessons in this practical and entertaining book, From Presentation to Standing Ovation.

In today's troubled economic market, everything is a tough sell. From products to services, everyone is consuming less as they tighten their belts. In this respect, it's easy to forget that the job interview is becoming more and more like the showroom - where the interview itself is the pitch, and the product you're selling is yourself. The Art of Selling Yourself will provide you with the knowhow you need to navigate today's tough business terrain and achieve success in your career and your life.

Do you want to master the art of reading people around you and know what they are thinking? Do you want to influence people, in any situation, using body language? The human body always leaves clues that give away the mental state of an individual. In this best-selling guide, you're going to learn how to interpret even the most subtle of body language cues and decrypt human subconscious communication like a telepath.

Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help - even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service.

Our divides are destroying us: red versus blue, Black versus White, globalists versus nationalists, agnostics versus Christians. Drawing on seminal research on social identity and cultural intelligence, this book explains our impulse to divide people into “us” versus “them” and reveals how we can tackle tribalism, confront racism, and develop a common vision for the future. David Livermore outlines the four competencies of Cultural Intelligence—motivation, cognition, metacognition, and behavior—and shows how we can apply this foundation to a wide range of situations.

Negotiation is hard. It’s especially tough when you feel like the underdog—whether you face a ‘Godzilla’ counterpart, face threats of budget cuts during a downturn, or know that you need a deal more than the other side does. Seth Freeman can help. Freeman is an award-winning professor who has taught negotiation to thousands of leaders and students.

151 Quick Ideas to Improve Your People Skills is constructed to help everyone do a better, more effective job of working with others. These ideas are culled from the study of human behavior, relationships, and communication. Everything here will help you be more effective, efficient, and in control of your relationships with people.

The Student Leadership Challenge tailors one of the world’s most respected leadership models to students’ unique needs, and provides a proven pathway to success. Based on The Five Practices of Exemplary Leadership, this book merges solid research with personal stories from real-world student leaders to help students develop the critical skills they need to lead both now and after graduation. Useful from high school to graduate school and beyond, these lessons are reinforced by reflective and critical thinking activities to help students internalize important concepts.