Business Communications Management

Not getting what you want or living with what someone decides you deserve is exhausting and dispiriting. Linda Swindling provides principles, tactics, and strategies to help you show up powerfully to negotiate for the best deals at work and in life with confidence and integrity.

Here, you'll learn 55 people skills that need to become part of your communication arsenal starting now. Some, you may have been taught before. Some will be completely new to you. Some you may know about, but have forgotten to remember to use. Let this be your reminder. How soon can you start? How soon will you see results? How about the next time you communicate with a person!

In a good negotiation, everybody walks away a winner. Drawing on her nearly two decades of experience negotiating multimillion-dollar agreements with the most savvy people in sports, Molly Fletcher provides the strategies and tactics business professionals need to find common ground, strengthen relationships, and close more deals.

This book delves deep into human psychology to teach leaders how to create a win-win situation - every time. No decision is ever supported 100 percent - elite leadership is about using human elements and desires in every situation to make your choice theirs. Learning to deal with opposing personalities and desires can be the difference between the corner office and a suffocating cubicle.

Through his Persuasion Institute, Kurt Mortensen has sought out and studied the Persuasion IQ (PQ) of the world’s top influencers. Now, in this game-changing guide, he’s leveraging his vast knowledge to teach listeners the essential habits, traits, and behaviors necessary to cultivate their natural persuasive abilities. Concentrating on the 10 major Persuasion IQ skills, the book provides listeners an opportunity to assess their own PQ, identify their strengths and weaknesses, and start down a path to enormous success and wealth.

If you are a professional, you have had some instruction or training in negotiation skills. What if the training you received made you a weaker negotiator? What if the theories based on collaboration and Getting to Yes lead to weaker outcomes? What if stress can actually cause a breakthrough to better results? Law professor Cash Nickerson explains how to simply say “maybe not” and leverage the seven tensions of negotiation to your advantage. By using this process, you will master the art of negotiation.

Two apparently very different negotiators: a leading hostage negotiator and a mergers and acquisitions dealmaker. One has solved hundreds of high stakes sieges. The other has completed more than sixty corporate M&A deals worth close to $1 billion. In The Work Smarter Guide to Negotiation Kirk and Jim have fused their remarkable life experiences of negotiating in widely contrasting situations to simplify complex issues and provide practical solutions for all kinds of scenarios.

Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help - even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service.

Are you intrigued by the idea of influence? Ever wondered how some people can sway decisions in their favor? Want to learn how to persuade like a pro? Look no further. How to Strategize Like a Lobbyist by Scott Cardin unlocks the secrets behind one of the most misunderstood and powerful professions in America—lobbying.

Conflict is everywhere—in our homes, at work, on our social media feeds. But conflict isn't inherently bad. in fact, it's a normal and healthy part of human relationships, but many of us aren't good at managing conflict in our everyday lives. In The Secret to Getting Along (And Why it's Easier Than You Think!), attorney Gabrielle Hartley brings more than two decades of divorce mediation experience to helping you learn how to resolve conflict in ways that strengthen your relationships, reflect your values, and lead to positive outcomes for everyone involved.

When women we admire such as Ruth Bader Ginsburg advise "Speak the truth, even if your voice shakes" and Vice President Kamala Harris has to remind a room full of men "I'm speaking," it can feel as though having our own voices heard at work can be a lost cause. Whether we're confronting a colleague about an inappropriate comment or trying to avoid being talked over by a male colleague—again—we can find ways to have our voices heard at work. Speak Up, Speak Out helps listeners use their voices more effectively to sound off on issues large and small.

"In the fast-paced world of ideas and innovation, the ability to convey your thoughts concisely and compellingly is more critical than ever. "How to Deliver a Winning Elevator Pitch" by Joshua Forst is an essential guide for anyone looking to make an impact with their words in a limited amount of time. Whether you're an aspiring entrepreneur, a seasoned professional, or a student stepping into the world of opportunities, this book equips you with the tools to present your ideas confidently and effectively.

Speaking well in public can open many doors for us. From a professional point of view, it can help to increase the possibilities in a job interview, get more credibility and attention in work meetings, obtain better results in an examination, attract clients for a company or project, gain the confidence of your team, and leadership. Learn the techniques of powerful people who can win people’s hearts and achieve their goal by speech. Learn why people listen to them. Learn why they matter and how you can make your speeches impactful using their secrets.

When we ask, we aim low—asking for what we think we can reasonably get afraid of risking too much, and get nothing at all. The result? We leave money and opportunity on the table. Communications coach Dia Bondi has helped thousands of women advocate for themselves by making big asks. In Ask Like an Auctioneer, she outlines a six-step framework that will help you strategically and confidently ask for more, maximizing the potential of every ask, every time.

Yes Please! is a leadership development tool that is grounded in positive psychology and neuroscience. It supports high- performing women leaders of color in finding happiness in the midst of the uniques challenges they face as they aim for senior executive ranks. Author, L. Michelle Smith surveyed 100 high-performing black women leaders and uncovered that 90% of them did not describe themselves as happy in their corporate careers, and as research in positive psychology has found, happy people are successful people.

Birth, death, and conflict - three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication - not just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives.

In How to Win in a Winner-Take-All World, Neil Irwin, senior economic correspondent at the New York Times, delivers the essential guide to being successful in today’s economy when the very notion of the “job” is shifting and the corporate landscape has become dominated by global firms. He shows that the route to success lies in cultivating the ability to bring multiple specialties together - to become a “glue person” who can ensure people with radically different technical skills work together effectively.

CEO and business consultant Stuart Levine spells out exactly how to practice the constants of business success, whether it's satisfying customers, developing strong relationships, or communicating clearly, through six fundamental principles, gained from decades of experience working with top executives. With no-nonsense lessons like "Face time counts", "Do breakfast", and "Share the good news and the bad", Levine offers concrete examples of how to behave, respond, and motivate others.

If a picture is worth a thousand words, and finding the right words takes time, and time is money, then wouldn't it follow that business leaders could make more money-in less time-if they simply took a more "visual" approach to how they manage and lead? Okay, it's not quite that simple...but VisuaLeadership will forever change the way you think and communicate by showing how you can quickly and easily leverage the power of visual imagery, mental models, metaphor, analogy, storytelling, and humor to help you take your game to a whole new level.

Hailed by PMA, the Independent Book Publisher's Association, as a "business breakthrough" and "one of the 30 best business books of the year" by Soundview, the first edition of Working Relationships set the standard for managing conflict and developing teamwork while learning to get along with friends and foes at work. Now author Bob Wall is back with the latest research and field-tested knowledge about the critical role emotional intelligence (EQ) plays in achieving workplace and career success.