Business Customer Success
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Communication Rx
- Transforming Healthcare Through Relationship-Centered Communication
- Auteur(s): Calvin L. Chou, Laura Cooley
- Narrateur(s): Neal Vickers
- Durée: 7 h et 52 min
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Research shows that nothing impacts patient experiences more than the quality of communication. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide.
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Communication Rx
- Transforming Healthcare Through Relationship-Centered Communication
- Narrateur(s): Neal Vickers
- Durée: 7 h et 52 min
- Date de publication: 2021-08-03
- Langue: Anglais
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Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren't enough to ensure the best possible care for patients. The key to better healthcare outcomes is communication....
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Prix courant: 22,97$ ou 1 crédit
Prix réduit: 22,97$ ou 1 crédit
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CSM Secrets
- The 32 Laws of Success for Customer Success Managers
- Auteur(s): Subha Shrinivasan
- Narrateur(s): Amira Gill
- Durée: 41 min
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Customer success is all about employing certain "soft" skills and techniques that are guaranteed to help you win over everyone's trust, respect and sponsorship. And anyone, at any level can master these skills.
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CSM Secrets
- The 32 Laws of Success for Customer Success Managers
- Narrateur(s): Amira Gill
- Durée: 41 min
- Date de publication: 2023-03-16
- Langue: Anglais
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Customer success is all about employing certain "soft" skills and techniques that are guaranteed to help you win over everyone's trust, respect and sponsorship. And anyone, at any level can master these skills....
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Prix courant: 4,95$ ou 1 crédit
Prix réduit: 4,95$ ou 1 crédit
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Uplifting Service
- The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
- Auteur(s): Ron Kaufman
- Narrateur(s): Adam Danoff
- Durée: 7 h et 30 min
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In this New York Times, USA Today, and Amazon.com best-selling book, Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. He offers the tools and practices that have been proven effective in businesses, governments, communities, and homes; on every continent; and in many languages.
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Uplifting Service
- The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
- Narrateur(s): Adam Danoff
- Durée: 7 h et 30 min
- Date de publication: 2014-06-18
- Langue: Anglais
- Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day....
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Prix courant: 22,59$ ou 1 crédit
Prix réduit: 22,59$ ou 1 crédit
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Closing the Sale
- 5 Sales Skills for Achieving Win-Win Outcomes and Customer Success
- Auteur(s): Craig Christensen, Sean Frontz, Dennis Susa
- Narrateur(s): Seth Podowitz
- Durée: 1 h et 36 min
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Guide the conversation. Closing is a process, not an event. In the closing process, there are inevitably many conversations with a variety of potential clients. Closing the Sale will teach you how to influence good decisions to achieve mutually beneficial outcomes from these conversations. Turn talking into decision making. For clients, decision making can seem daunting. They may often favor the noncommittal "maybe" over the decisive "yes" or "no".
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Closing the Sale
- 5 Sales Skills for Achieving Win-Win Outcomes and Customer Success
- Narrateur(s): Seth Podowitz
- Durée: 1 h et 36 min
- Date de publication: 2019-10-09
- Langue: Anglais
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Guide the conversation. Closing is a process, not an event. In the closing process, there are inevitably many conversations with a variety of potential clients. Closing the Sale will teach you how to influence good decisions to achieve mutually beneficial outcomes....
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Prix courant: 10,05$ ou 1 crédit
Prix réduit: 10,05$ ou 1 crédit
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Secrets of the Great Rainmakers
- Proven Techniques from the Business Pros
- Auteur(s): Jeffrey J. Fox
- Narrateur(s): Jeffrey J. Fox
- Durée: 2 h et 30 min
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In Secrets of the Great Rainmakers you'll learn how to outsmart the competition and set yourself apart from the pack. In over 50 interviews with industry leaders from a wide variety of fields, best-selling author Jeffrey J. Fox will share the proven techniques and hard-won wisdom that have helped great rainmakers get ahead, along with his trademark brand of counterintuitive insight and commentary that have made his books so popular.
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Secrets of the Great Rainmakers
- Proven Techniques from the Business Pros
- Narrateur(s): Jeffrey J. Fox
- Durée: 2 h et 30 min
- Date de publication: 2006-03-06
- Langue: Anglais
- In Secrets of the Great Rainmakers you'll learn how to outsmart the competition and set yourself apart from the pack....
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Prix courant: 10,67$ ou 1 crédit
Prix réduit: 10,67$ ou 1 crédit
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The Guaranteed Customer Experience
- How to Win Customers by Keeping Your Promises
- Auteur(s): Jeff Toister
- Narrateur(s): Jeff Toister
- Durée: 5 h et 2 min
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What if you could guarantee your customers an amazing experience, and then deliver on that promise every time? The Guaranteed Customer Experience is a step-by-step guide to earning customer-driven growth. Discover how experience guarantees can help you win more customers, improve retention, and restore trust after service failures.
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The Guaranteed Customer Experience
- How to Win Customers by Keeping Your Promises
- Narrateur(s): Jeff Toister
- Durée: 5 h et 2 min
- Date de publication: 2024-07-09
- Langue: Anglais
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What if you could guarantee your customers an amazing experience, and then deliver on that promise every time? The Guaranteed Customer Experience is a step-by-step guide to earning customer-driven growth.
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Prix courant: 25,00$ ou 1 crédit
Prix réduit: 25,00$ ou 1 crédit
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Evergreen
- Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
- Auteur(s): Noah Fleming
- Narrateur(s): Noah Fleming, Walter Dixon
- Durée: 7 h et 23 min
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Loyal customers are the beating heart of every great business. So why do so many companies act like adrenaline junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the ones they already have? Evergreen exposes the mad pursuit for what it is: a brief spike in metrics and an ongoing revenue drain as one-time customers fail to return. A better solution is to shift resources from attracting new customers to engaging the base.
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Evergreen
- Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
- Narrateur(s): Noah Fleming, Walter Dixon
- Durée: 7 h et 23 min
- Date de publication: 2015-01-28
- Langue: Anglais
- Evergreen helps anyone merge high-tech tools with the personal touch to forge lasting bonds and steady profits....
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Prix courant: 33,39$ ou 1 crédit
Prix réduit: 33,39$ ou 1 crédit
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Entrepreneurial Business Success: A practical guide to building a successful business that brings massive value to your customers.
- Auteur(s): Matt Weik
- Narrateur(s): Matt Weik
- Durée: 2 h et 27 min
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Have you just started a business and are in the infancy stage? Maybe you're an established business looking for something new and fresh to take your sales and business to the next level? This book can touch a wide gamut of experience. It will touch on things you might be familiar with, but never implemented into your business. It could even touch on things you never considered. I'd love to take you along through my journey - what I've found useful, what I've found irrelevant, and how to set yourself up for entrepreneurial business success.
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Entrepreneurial Business Success: A practical guide to building a successful business that brings massive value to your customers.
- Narrateur(s): Matt Weik
- Durée: 2 h et 27 min
- Date de publication: 2018-04-10
- Langue: Anglais
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Have you just started a business and are in the infancy stage? Maybe you're an established business looking for something new and fresh to take your sales and business to the next level? This book can touch a wide gamut of experience....
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Prix courant: 8,43$ ou 1 crédit
Prix réduit: 8,43$ ou 1 crédit
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Mastering the Irate Caller
- The Book Every Call Center Must Have
- Auteur(s): Joshua Martin
- Narrateur(s): Ron Ganger
- Durée: 1 h et 38 min
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This book is the product of his research - a culmination of tips, strategies, and almost two decades of experience in the call center field. It requires a paradigm shift - from being the victim of angry, threatening callers, to gaining the necessary tools and insights to stay calm and centered amidst chaos without taking others’ actions personally. Mastering the Irate Caller is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field.
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Mastering the Irate Caller
- The Book Every Call Center Must Have
- Narrateur(s): Ron Ganger
- Série: The Book Every Call Center Must Have, Livre 1
- Durée: 1 h et 38 min
- Date de publication: 2021-03-17
- Langue: Anglais
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Mastering the Irate Caller is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field....
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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The Airbnb Way
- 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
- Auteur(s): Joseph A. Michelli
- Narrateur(s): Joseph Michelli
- Durée: 8 h et 8 min
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No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. In The Airbnb Way, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy.
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The Airbnb Way
- 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
- Narrateur(s): Joseph Michelli
- Durée: 8 h et 8 min
- Date de publication: 2021-08-10
- Langue: Anglais
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In The Airbnb Way, Michelli shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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The 77 Best Strategies to Grow Your Early Childhood Program - Second Edition
- Proven, Cutting-Edge Ideas Your Competitors Are Probably Not Using
- Auteur(s): Kris Murray
- Narrateur(s): Kris Murray
- Durée: 2 h et 33 min
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The goal of this book is to hand you easy-to-implement ideas that can help you get fully enrolled in your early childhood program, with a waiting list. And not just any old ideas - these are the 77 best ideas and strategies we use consistently. Kris Murray has helped hundreds of owners grow their enrollment by 15 to 300 percent in just a few months, so it’s possible for you too. In fact, she has included some of their case studies and results from using the ideas in this book, to provide you with proof and inspiration.
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The 77 Best Strategies to Grow Your Early Childhood Program - Second Edition
- Proven, Cutting-Edge Ideas Your Competitors Are Probably Not Using
- Narrateur(s): Kris Murray
- Durée: 2 h et 33 min
- Date de publication: 2022-05-12
- Langue: Anglais
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The goal of this book is to hand you easy-to-implement ideas that can help you get fully enrolled in your early childhood program, with a waiting list. And not just any old ideas - these are the 77 best ideas and strategies we use consistently....
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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The Ultimate Success Bundle
- Build Your Business with Vital Online Marketing Tips and Successful Customer Experience Guidelines
- Auteur(s): E.M.P. Kailie
- Narrateur(s): Jim Rising
- Durée: 7 h
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How to build loyalty, generate word-of-mouth, and keep customers coming back - This Ultimate Success Bundle offers key tips, tricks, and information you need to learn how to keep customers coming back. By elevating the customer experience, you’ll make them happy, and happy customers come back time and again. Learn to increase your value in the eye of customers, the dos and don’ts of a positive customer experience, how to build loyalty, generate word of mouth, and encourage customers to come back by crafting the perfect customer experience in this step-by-step guide.
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The Ultimate Success Bundle
- Build Your Business with Vital Online Marketing Tips and Successful Customer Experience Guidelines
- Narrateur(s): Jim Rising
- Durée: 7 h
- Date de publication: 2022-01-25
- Langue: Anglais
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How to build loyalty, generate word-of-mouth, and keep customers coming back - This Ultimate Success Bundle offers key tips, tricks, and information you need to learn how to keep customers coming back....
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Prix courant: 25,00$ ou 1 crédit
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Rules to Break and Laws to Follow
- How Your Business Can Beat the Crisis of Short-Termism
- Auteur(s): Don Peppers, Martha Rogers Ph.D.
- Narrateur(s): Don Peppers, Martha Rogers Ph.D.
- Durée: 7 h et 2 min
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In Rules to Break and Laws to Follow, marketing gurus Don Peppers and Martha Rogers challenge you to break the rules and propose a whole new way of thinking about how to create real shareholder value in today's competitive environment, operating with today's technologies.
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Rules to Break and Laws to Follow
- How Your Business Can Beat the Crisis of Short-Termism
- Narrateur(s): Don Peppers, Martha Rogers Ph.D.
- Durée: 7 h et 2 min
- Date de publication: 2008-05-15
- Langue: Anglais
- In Rules to Break and Laws to Follow, marketing gurus Don Peppers and Martha Rogers challenge you to break the rules....
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Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
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Future Demand
- Why Building Your Brand Among Tomorrow's Customers Is the Key to Start-up Success
- Auteur(s): James Hurman
- Narrateur(s): James Hurman
- Durée: 2 h
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A start-up comes to market with a new product. Using cost-effective digital marketing, they get their solution in front of those customers. Growth happens exponentially. VCs and the media pile in. Then growth slows. Eventually, the whole thing peters out, usually three years from launch. How do you prevent this from happening to your start-up? Future Demand explores the realities of how start-ups grow beyond their eager early users, providing evidence and insight into how to build your brand among the much larger group of customers who’ll buy from you in the future.
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Future Demand
- Why Building Your Brand Among Tomorrow's Customers Is the Key to Start-up Success
- Narrateur(s): James Hurman
- Durée: 2 h
- Date de publication: 2022-09-08
- Langue: Anglais
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Future Demand explores the realities of how start-ups grow beyond their eager early users, providing evidence and insight into how to build your brand among the much larger group of customers who’ll buy from you in the future....
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Prix courant: 15,14$ ou 1 crédit
Prix réduit: 15,14$ ou 1 crédit
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Obsess to Success: How Building Relationships and Focusing On the Customer Experience Will Change the Course of Your Business
- Auteur(s): Cindy Koebele
- Narrateur(s): Cindy Koebele
- Durée: 1 h et 55 min
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In Obsess to Success, Cindy passes on all the ways she was able to build her success on a foundation of personal relationships. Whether it's giving gifts or making time to chat, remembering names or sharing meals, there are a thousand small ways you can take your business connections beyond the financial and into the personal. When you obsess about remembering the little things, big things will follow. Once they do, the possibilities are limitless.
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Obsess to Success: How Building Relationships and Focusing On the Customer Experience Will Change the Course of Your Business
- Narrateur(s): Cindy Koebele
- Durée: 1 h et 55 min
- Date de publication: 2018-08-21
- Langue: Anglais
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In Obsess to Success, Cindy passes on all the ways she was able to build her success on a foundation of personal relationships. When you obsess about remembering the little things, big things will follow. Once they do, the possibilities are limitless....
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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The Impact of Excellent Customer Service on Business Growth
- Auteur(s): Uche Akeeb
- Narrateur(s): Mandy Grant-Grierson
- Durée: 1 h et 2 min
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Quality service impacts sales and returns positively. This book teaches how to be successful and profitable in your business by offering exceptional customer service, and it also explains thе main rеаѕоn whу mаnу ѕuссеѕѕful соmраniеѕ make excellent customer service аn imроrtаnt еlеmеnt in thеir agenda. What you’ll learn in this book will work great for business owners, entrepreneurs, and training of customer service specialists.
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The Impact of Excellent Customer Service on Business Growth
- Narrateur(s): Mandy Grant-Grierson
- Durée: 1 h et 2 min
- Date de publication: 2021-07-26
- Langue: Anglais
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Quality service impacts sales and returns positively. This book teaches how to be successful and profitable in your business by offering exceptional customer service....
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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Using the Dog Type System for Success in Business and the Workplace
- A Unique Personality System to Better Communicate and Work with Others
- Auteur(s): Gini Graham Scott PhD
- Narrateur(s): Douglas Birk
- Durée: 2 h et 40 min
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Do you want to build your business? Get more customers or clients? Have better relationships in the workplace? The Dog Type system can help you have more success in your business or the workplace, since it helps you adapt your approach to the style of whoever you are dealing or working with. There are four basic Dog Types in a system that builds on other personality type systems - Myers-Briggs, DISC, and the red-yellow-blue-green color profile.
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Using the Dog Type System for Success in Business and the Workplace
- A Unique Personality System to Better Communicate and Work with Others
- Narrateur(s): Douglas Birk
- Durée: 2 h et 40 min
- Date de publication: 2017-08-28
- Langue: Anglais
- Do you want to build your business? Get more customers or clients? Have better relationships in the workplace....
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Prix courant: 9,34$ ou 1 crédit
Prix réduit: 9,34$ ou 1 crédit
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Social Media Marketing Live
- Discover How Live Video Streaming on YouTube, Instagram, and Twitch Can Help Supercharge Your Business Growth in 2020 (Social Media Marketing Masterclass)
- Auteur(s): Rory Ames-Hyatt
- Narrateur(s): Andy Dus
- Durée: 3 h et 8 min
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The ever-changing world of social media marketing means that you need to constantly find new tactics to stay ahead of your competition. And when it comes to building brand awareness, video marketing dominates as the premium way to get your message out to your potential customers. With Social Media Marketing Live, you will have everything you need to begin taking advantage of live-streaming video - which can help you bring in extra sales, generate more leads, and really push your brand to win big online.
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Social Media Marketing Live
- Discover How Live Video Streaming on YouTube, Instagram, and Twitch Can Help Supercharge Your Business Growth in 2020 (Social Media Marketing Masterclass)
- Narrateur(s): Andy Dus
- Durée: 3 h et 8 min
- Date de publication: 2019-12-26
- Langue: Anglais
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With Social Media Marketing Live, you will have everything you need to begin taking advantage of live-streaming video - which can help you bring in extra sales, generate more leads, and really push your brand to win big online....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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Turning Customers Into Advocates
- 10 Steps to Creating Raving Fans for Any Business
- Auteur(s): Stevens Amanda
- Narrateur(s): Amanda Stevens
- Durée: 2 h et 56 min
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This book reveals the 10 proven principles you can use to make immediate and impactful improvements to your customer experience, regardless of your product, service, industry, and size. You'll learn how to tap the greatest asset sitting dormant in your business right now - your existing customer base. With powerful real-life examples and ideas you can get started on straight away, this book will get you excited about creating memorable experiences for your customers that get them raving about your brand and delivering you a steady stream of new customers.
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Turning Customers Into Advocates
- 10 Steps to Creating Raving Fans for Any Business
- Narrateur(s): Amanda Stevens
- Durée: 2 h et 56 min
- Date de publication: 2019-06-03
- Langue: Anglais
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This book reveals the 10 proven principles you can use to make immediate and impactful improvements to your customer experience, regardless of your product, service, industry, and size....
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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Customer Service and the Imitation of Christ
- Auteur(s): Ron Johnson
- Narrateur(s): Ronald R. Johnson
- Durée: 3 h et 16 min
- Version intégrale
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Au global
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Performance
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Histoire
Do you find it hard to get good service when you call an 800 number? Written with humor and honesty, this audiobook explains what's happening on the other end of the line. But it also offers solutions. The author appeals not only to customer service representatives (CSRs) but also to anyone who works with people. He shows how even the most mundane job can become an adventure if you practice the Three-Way CSR Conversation and let God serve others through you.
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Customer Service and the Imitation of Christ
- Narrateur(s): Ronald R. Johnson
- Durée: 3 h et 16 min
- Date de publication: 2018-02-13
- Langue: Anglais
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An unemployed professor accepts a job in a customer service call center and embarks on a spiritual journey....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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