Business Customer Success
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The Profit of Kindness
- How to Influence Others, Establish Trust, and Build Lasting Business Relationships
- Auteur(s): Jill Lublin
- Narrateur(s): Karen Saltus
- Durée: 5 h et 10 min
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When kindness becomes your primary goal, everything changes: how you look at life, what you get from it, and how others interact with and relate to you. The Profit of Kindness will help you master the art of building trusting, long-lasting relationships through open, nonadversarial interchanges that result in mutually beneficial outcomes.
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The Profit of Kindness
- How to Influence Others, Establish Trust, and Build Lasting Business Relationships
- Narrateur(s): Karen Saltus
- Durée: 5 h et 10 min
- Date de publication: 2017-02-03
- Langue: Anglais
- When kindness becomes your primary goal, everything changes: how you look at life, what you get from it, and how others interact with and relate to you....
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Prix courant: 33,39$ ou 1 crédit
Prix réduit: 33,39$ ou 1 crédit
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The Customer of the Future
- 10 Guiding Principles for Winning Tomorrow's Business
- Auteur(s): Blake Morgan
- Narrateur(s): Lisa Larsen
- Durée: 6 h et 38 min
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With emerging technology transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers. In The Customer of the Future, customer experience futurist Blake Morgan outlines 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.
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The Customer of the Future
- 10 Guiding Principles for Winning Tomorrow's Business
- Narrateur(s): Lisa Larsen
- Durée: 6 h et 38 min
- Date de publication: 2019-10-29
- Langue: Anglais
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In The Customer of the Future, customer experience futurist Blake Morgan outlines 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective....
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Prix courant: 25,63$ ou 1 crédit
Prix réduit: 25,63$ ou 1 crédit
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Art Is My Career: How to Start an Art Business
- Step-by-Step Guide to Help You Find Your Customer, Grow Your Social Media, Build a Website, and Take Your Art Career to the Next Level
- Auteur(s): Sema Martin
- Narrateur(s): Nikki Delgado
- Durée: 3 h et 56 min
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Do you dream of being a full-time artist? This friendly, practical guide shows you how to make your dream a reality, with expert advice on everything from writing a business plan to pricing your work and raising your profile as an artist. Learn how to start taking commissions and ensure your long-term success.
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Art Is My Career: How to Start an Art Business
- Step-by-Step Guide to Help You Find Your Customer, Grow Your Social Media, Build a Website, and Take Your Art Career to the Next Level
- Narrateur(s): Nikki Delgado
- Durée: 3 h et 56 min
- Date de publication: 2021-11-05
- Langue: Anglais
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Do you dream of being a full-time artist? This friendly, practical guide shows you how to make your dream a reality, with expert advice on everything from writing a business plan to pricing your work and raising your profile as an artist.
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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Telecare
- How to Provide Exceptional Customer Service Over the Phone
- Auteur(s): Career Track
- Narrateur(s): Rick Brinkman, Rick Kirschner
- Durée: 3 h et 50 min
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Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help - even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service.
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Telecare
- How to Provide Exceptional Customer Service Over the Phone
- Narrateur(s): Rick Brinkman, Rick Kirschner
- Durée: 3 h et 50 min
- Date de publication: 2019-10-01
- Langue: Anglais
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This informational course will give you tips and techniques to give your customers exceptional telephone customer service....
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Prix courant: 14,47$ ou 1 crédit
Prix réduit: 14,47$ ou 1 crédit
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Customer Success Bundle: 2 in 1 Bundle
- Customer Care, Customer Service
- Auteur(s): Ruby Charitys, Anne M. Bacal
- Narrateur(s): Jesse Gross, Nick Dolle
- Durée: 39 min
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Almost every business depends on its customers and your one is probably no different. Without the customer there is no order and without the order there is no profit. It's easy to see how a business could quickly fold without great customer service at its core. Making sure your customer service is as good a it can be is now much easier with this bundle.
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Customer Success Bundle: 2 in 1 Bundle
- Customer Care, Customer Service
- Narrateur(s): Jesse Gross, Nick Dolle
- Durée: 39 min
- Date de publication: 2020-11-19
- Langue: Anglais
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Almost every business depends on its customers and your one is probably no different. Without the customer there is no order and without the order there is no profit. It's easy to see how a business could quickly fold without great customer service at its core....
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Prix courant: 7,00$ ou 1 crédit
Prix réduit: 7,00$ ou 1 crédit
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Tiny Noticeable Things
- The Secret Weapon to Making a Difference in Business
- Auteur(s): Adrian Webster
- Narrateur(s): Liam Gerrard
- Durée: 3 h et 54 min
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TNTs are tiny noticeable things. They are all the little things that people don't need to do but do. Though small, they create the biggest, longest lasting impressions in people's minds; they show how much you care; they make and break relationships - yet they cost nothing. In Tiny Noticeable Things: The Secret Weapon to Making a Difference in Business, you'll learn how to use the explosive power of TNTs to get where you want to be in business and in everything you do.
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Tiny Noticeable Things
- The Secret Weapon to Making a Difference in Business
- Narrateur(s): Liam Gerrard
- Durée: 3 h et 54 min
- Date de publication: 2021-09-21
- Langue: Anglais
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Discover how you can draw people in and achieve greater success, in just a few minutes each day....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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The Magnetic Leader
- How Irresistible Leaders Attract Employees, Customers, and Profits
- Auteur(s): Roberta Chinsky Matuson
- Narrateur(s): Roberta Chinsky Matuson
- Durée: 6 h et 48 min
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Employees don't work for companies; they work for people. The more irresistible you are as a leader, the more pull you have for employees to want to stay and for your customers to remain loyal. In The Magnetic Leader, Roberta Matuson asks us to consider that the quality of a company's leadership is the most important factor in attracting and retaining high-quality employees.
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The Magnetic Leader
- How Irresistible Leaders Attract Employees, Customers, and Profits
- Narrateur(s): Roberta Chinsky Matuson
- Durée: 6 h et 48 min
- Date de publication: 2017-05-03
- Langue: Anglais
- Employees don't work for companies; they work for people. The more irresistible you are as a leader, the more pull you have for employees to want to stay....
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Prix courant: 31,16$ ou 1 crédit
Prix réduit: 31,16$ ou 1 crédit
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Fish! Tales
- Real-Life Stories to Help You Transform Your Workplace and Your Life
- Auteur(s): Stephen C. Lundin Ph.D., John Christensen, Harry Paul, Autres
- Narrateur(s): Beth Chaplin, Carr Hagerman PSP
- Durée: 3 h et 1 min
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The phenomenal international best seller Fish! told the story of a fictional company that transformed itself by applying lessons learned from Seattle's Pike Place Fish market. Now, with Fish! Tales, listeners can learn how people in real-life businesses boosted morale and improved results by implementing these same principles. Here are specific and tested techniques that can be put to use right away in any kind of business or organization, even at home.
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Fish! Tales
- Real-Life Stories to Help You Transform Your Workplace and Your Life
- Narrateur(s): Beth Chaplin, Carr Hagerman PSP
- Durée: 3 h et 1 min
- Date de publication: 2004-02-26
- Langue: Anglais
- Here are specific and tested techniques that can be put to use right away in any kind of business or organization, even at home....
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Prix courant: 19,18$ ou 1 crédit
Prix réduit: 19,18$ ou 1 crédit
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Jobs to Be Done
- A Roadmap for Customer-Centered Innovation
- Auteur(s): Stephen Wunker, David Farber, Jessica Wattman
- Narrateur(s): Tim Andres Pabon
- Durée: 4 h et 52 min
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Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services, and helps you generate creative opportunities to innovate your way to success.
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Jobs to Be Done
- A Roadmap for Customer-Centered Innovation
- Narrateur(s): Tim Andres Pabon
- Durée: 4 h et 52 min
- Date de publication: 2016-11-07
- Langue: Anglais
- Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services....
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Prix courant: 27,82$ ou 1 crédit
Prix réduit: 27,82$ ou 1 crédit
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Pay Attention!
- How to Listen, Respond, and Profit from Customer Feedback
- Auteur(s): Ann Thomas, Jill Applegate
- Narrateur(s): Tara Ochs
- Durée: 6 h et 48 min
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Customers are speaking loud and clear through a myriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service. Pay Attention! paves the way.
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Pay Attention!
- How to Listen, Respond, and Profit from Customer Feedback
- Narrateur(s): Tara Ochs
- Durée: 6 h et 48 min
- Date de publication: 2020-07-10
- Langue: Anglais
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Customers are speaking loud and clear through a myriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience....
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Prix courant: 22,99$ ou 1 crédit
Prix réduit: 22,99$ ou 1 crédit
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The Professional Waiter
- Arts & Crafts
- Auteur(s): Anastasia E. Suárez
- Narrateur(s): Giselle Halberthal
- Durée: 2 h et 17 min
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It is commonly believed that the work of a waiter consists of taking orders and carrying dishes properly. However, this book aims to give new meaning to the profession and show that the true value of a waiter lies in their ability to help us have a nice time while we recharge our energies.
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The Professional Waiter
- Arts & Crafts
- Narrateur(s): Giselle Halberthal
- Durée: 2 h et 17 min
- Date de publication: 2023-08-16
- Langue: Anglais
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It is commonly believed that the work of a waiter consists of taking orders and carrying dishes properly. However, this book aims to give new meaning to the profession and show that the true value of a waiter lies in their ability to help us have a nice time while we recharge our energies....
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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Success Is in Your Sphere
- Leverage the Power of Relationships to Achieve Your Business Goals
- Auteur(s): Zvi Band
- Narrateur(s): Steven Jay Cohen
- Durée: 8 h
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Our professional relationships are the most important asset we have when it comes to growing our careers and our businesses. Most people think of this as “networking”. But in today’s hyperconnected market, the most cost-effective and high-return route to new, repeat, and referral business is through our existing networks, not through adding more social media “friends” and “connections”. This transformative guide from relationship marketing expert Zvi Band shows you how to deepen your personal connections to achieve your professional goals.
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Success Is in Your Sphere
- Leverage the Power of Relationships to Achieve Your Business Goals
- Narrateur(s): Steven Jay Cohen
- Durée: 8 h
- Date de publication: 2021-04-13
- Langue: Anglais
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Relationship marketing expert Zvi Band shares a proven step-by-step approach to leveraging the unique power of relationships to your best business advantage....
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Prix courant: 25,00$ ou 1 crédit
Prix réduit: 25,00$ ou 1 crédit
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Fish! For Life
- Auteur(s): Stephen C. Lundin, John Christensen, Harry Paul
- Narrateur(s): Kerin McCue, Sara Krieger
- Durée: 2 h et 38 min
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Here's a brilliant parable for everyone who wants to lead a fuller, happier life. Millions of business people have already used the best-selling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping listeners deal with them simply and effectively. By applying the FISH! principles of Play, Make Their Day, Choose Your Attitude, and Be Present, FISH! For Life shows readers how to confront life's issues and to reach their full potential.
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Fish! For Life
- Narrateur(s): Kerin McCue, Sara Krieger
- Durée: 2 h et 38 min
- Date de publication: 2018-03-22
- Langue: Anglais
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Millions of business people have used the best-selling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping listeners deal with them simply and effectively....
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Prix courant: 15,14$ ou 1 crédit
Prix réduit: 15,14$ ou 1 crédit
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Follow Up and Close the Sale
- Make Easy (and Effective) Follow-Up Your Winning Habit
- Auteur(s): Jeff Shore
- Narrateur(s): Jeff Shore
- Durée: 4 h et 58 min
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Companies have invested thousands and even millions of dollars in CRM technology over the past decade, but frontline salespeople and sales executives alike are still groping for solutions. The problem of drift - a common phenomenon in which a prospect simply forgets about the product offering and goes dark - is persistent and rampant. Technology doesn't change behavior on its own. Behavior is changed by adopting better habits. The fact is, 44 percent of salespeople give up after one follow-up attempt. That sad reality presents a genuine opportunity.
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Great content, highly recommend 👌
- Écrit par ACalgary le 2022-11-07
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Follow Up and Close the Sale
- Make Easy (and Effective) Follow-Up Your Winning Habit
- Narrateur(s): Jeff Shore
- Durée: 4 h et 58 min
- Date de publication: 2022-01-04
- Langue: Anglais
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Companies have invested thousands and even millions of dollars in CRM technology over the past decade, but frontline salespeople and sales executives alike are still groping for solutions....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
- Auteur(s): Dennis Snow
- Narrateur(s): Dennis Snow
- Durée: 3 h et 6 min
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At its heart Lessons from the Mouse presents 10 lessons that guide listeners in applying excellence in their own organizations, careers, and lives. Whether being used as a tool for increased organizational effectiveness or a guide for the college grad or new entrepreneur, Lessons from the Mouse offers timeless, straightforward advice.
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Understand what good customer service really is!
- Écrit par Michael Dominguez le 2022-04-10
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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
- Narrateur(s): Dennis Snow
- Durée: 3 h et 6 min
- Date de publication: 2018-05-02
- Langue: Anglais
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At its heart Lessons from the Mouse presents 10 lessons that guide listeners in applying excellence in their own organizations, careers, and lives....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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The Unstoppable Organization
- Empower Your People, Engage Your Customers, and Grow Your Revenue
- Auteur(s): Shawn Casemore
- Narrateur(s): Adam Lofbomm
- Durée: 6 h et 30 min
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Regardless of the sector your organization operates within or its size, increasing employee performance, building customer loyalty, and growing revenue are likely your top priorities. How can you continually improve your employees' morale and performance in a sustainable way? How can you stay ahead of your customers' ever-changing needs without spending a fortune on technology? In The Unstoppable Organization, Shawn Casemore will show you how to master the trilogy of success for unsurpassed performance as he shares insights, examples, and proven practices.
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The Unstoppable Organization
- Empower Your People, Engage Your Customers, and Grow Your Revenue
- Narrateur(s): Adam Lofbomm
- Durée: 6 h et 30 min
- Date de publication: 2018-11-13
- Langue: Anglais
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How can you stay ahead of your customers' ever-changing needs without spending a lot on technology? In The Unstoppable Organization, Shawn Casemore will show you how to master the trilogy of success for unsurpassed performance as he shares insights, examples, and proven practices....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Happy Customers Bundle: 3 in 1 Bundle
- Customer Success, Never Lose a Customer Again, and Customer Loyalty
- Auteur(s): Aryana Konnor, Kinsley Thorley, William Grason
- Narrateur(s): Marcus Mulenga, Stella June
- Durée: 2 h et 4 min
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Every businessman and entrepreneur worth his salt knows that the most important element for every business is the people. It's not your products or the revenue but the people. An ideal situation would be that all of your customers are 100% happy all the time, but this is impossible. At some point, some of them would be unsatisfied. It is important to understand what to expect from your customers and what your customers expect of you so you can provide great customer service that would leave both parties happy and satisfied.
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Happy Customers Bundle: 3 in 1 Bundle
- Customer Success, Never Lose a Customer Again, and Customer Loyalty
- Narrateur(s): Marcus Mulenga, Stella June
- Série: Happy Customers, Livre 1
- Durée: 2 h et 4 min
- Date de publication: 2021-01-27
- Langue: Anglais
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Every businessman and entrepreneur worth his salt knows that the most important element for every business is the people. It is important to understand what to expect from your customers and what your customers expect of you....
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Prix courant: 13,12$ ou 1 crédit
Prix réduit: 13,12$ ou 1 crédit
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Powerful Phrases for Dealing with Workplace Conflict
- What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
- Auteur(s): Karin Hurt, David Dye
- Narrateur(s): Karin Hurt, David Dye
- Durée: 4 h et 49 min
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In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady advances in technology that can feel threatening to job security, or people reexamining priorities and quietly quitting. Take the increase in anxiety, stress, and depression, mix in the loss of human relationships, and you get less tolerance and understanding leading, ultimately, to more unresolved workplace conflict.
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Powerful Phrases for Dealing with Workplace Conflict
- What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
- Narrateur(s): Karin Hurt, David Dye
- Durée: 4 h et 49 min
- Date de publication: 2024-05-14
- Langue: Anglais
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It's impossible to prepare for every workplace conflict. But this remarkably useful and practical resource helps professionals of all types prepare for inevitable workplace disagreements with actual phrasing to diffuse and prevent conflict....
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Prix courant: 22,13$ ou 1 crédit
Prix réduit: 22,13$ ou 1 crédit
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The Language of Trust
- Auteur(s): Michael Maslansky
- Narrateur(s): Michael Maslansky
- Durée: 7 h et 26 min
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Still struggling through the financial crisis that began in 2008, consumers aren't buying traditional sales approaches anymore. So how do salespeople, corporate communicators, managers, and marketers sell their ideas, products, and services to a generation of customers who are more skeptical and less influenced by conventional marketing than ever before?
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The Language of Trust
- Narrateur(s): Michael Maslansky
- Durée: 7 h et 26 min
- Date de publication: 2010-05-01
- Langue: Anglais
- What to say, how to say it, and why it matters: communicating with authority and honesty in an age of mistrust.....
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Prix courant: 28,27$ ou 1 crédit
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Charming Your Way to the Top
- Hollywood's Premier P.R. Executive Shows You How to Get Ahead
- Auteur(s): Michael Levine
- Narrateur(s): Lloyd James
- Durée: 6 h et 34 min
- Version intégrale
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Au global
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Performance
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Histoire
Charm is good business. It can increase your income, boost your status, and establish and maintain your reputation. Most businesspeople don't fully understand the concept of charm. It ought to be a reflex, a conditioned response, to "turn on the charm" when dealing with customers, clients, associates, and employees, but it isn't. Charm draws customers. Charm gets noticed. But charm is only partly innate. Much of it is learned.
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Charming Your Way to the Top
- Hollywood's Premier P.R. Executive Shows You How to Get Ahead
- Narrateur(s): Lloyd James
- Durée: 6 h et 34 min
- Date de publication: 2006-09-11
- Langue: Anglais
- Charm is good business. It can increase your income, boost your status, and establish and maintain your reputation....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 14,09$ ou 1 crédit
Prix réduit: 14,09$ ou 1 crédit
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