Business Etiquette

Everyone has a "schmuck" in their office - a difficult, disruptive person who upsets the workplace, confuses their coworkers, and causes concern. No one is safe from a schmuck. They come in many sizes and shapes. In her new audiobook, Dr. Jody Foster explains the entire spectrum of schmucks and how they can decrease productivity and generally make everyone else unhappy.

The Welcomer Edge provides practical recommendations and strategies so that any company - regardless of industry or size - can maximize the quality of its customer service and the quantity of its loyal customers. The principles outlined in The Welcomer Edge are universal for all sales and service environments. It describes four distinct categories of service professionals - the people that will make any customer service/sales function or department a success.

Do you always get the assignments you want? Do you know how to ask for help without sounding dumb? How to answer a question you don’t know the answer to? All the while sounding smart, capable, and competent? If the answer is no, you’re not alone. Jodi Glickman founded the communication consulting firm Great on the Job to help rising stars of the business world with the same issues. Now, for the first time, the training program that Jodi uses with her top-tier clients is available in book form. Great on the Job teaches people how to talk to one another at work, every day, in every situation....

Success in life is more than having goals and skills. You need connections. And to get connections, you need to reach out - fearlessly, strategically, and every day of the work week. For many, this is a daunting and confusing task. Reach Out shows listeners how to use social media and simple digital tools to begin building and expanding the number of people they know. Author Molly Beck explains how to: establish and strengthen your digital presence; develop career goals that reaching out can help you obtain; and much more!

Vietnam - Culture Smart! outlines the history, culture, and traditions of the Vietnamese. It explains certain deep-seated attitudes, describes some of the social and cultural changes now underway, and gives practical advice on what to expect and how to behave in unfamiliar situations. It aims to help you discover for yourself the warmth and vast potential of this fascinating country and its delightful people. They are open and friendly, with senses of humor and irony, and are frankly curious about the outside world.

Become tough as nails. Bounce back from hurt. Be Calm. Bend without ever breaking. We all get knocked down, but everyone has the choice to get back up or not. How will your life your life? The art of emotional self-defense. The Science of Emotional Resilience is the rare book that understands where you've been, the obstacles you've overcome, and what you need to make sure you are in full control of your life at all times. This is a stunningly detailed and insightful guide into our emotions, our triggers, and why we act against our own interests so frequently.

With Manners Will Take You Where Brains and Money Won't, Donald James goes beyond handshakes and thank-you notes to explain how the true definition of manners is the authentic and genuine way we show up in the world. With inspiring and thought-provoking stories from his 35 years in public affairs and education at NASA, and guided by the lessons his mother taught him, Donald explains how having good manners is a key ingredient to finding purpose, fulfillment, and meaning in business and in life.

Working with difficult people can reduce your morale, threaten your productivity, deplete your energy, and waste your time. But you don't have to be helpless in the face of other people's craziness! Knowing how to handle coworkers' disruptive behavior is one of the most important career skills you can have, allowing you to become a more valuable employee and a more self-reliant person.

Japan is at a crossroads. The postwar economic miracle that brought it unprecedented development and prosperity is over. Since the publication of the first Culture Smart! guide, it has been overtaken by China as the world's second-largest economy. The balance of power in Asia has shifted and new players are entering the field. No one can predict how Japan will rise to the challenge, or what effect the changes will have on how people live, think, and behave.

For those who choose to break out of the confines of all-inclusive tourist resorts, Culture Smart! Dominican Republic offers a tantalizing insight into this warm, vital, and intriguing people. It takes you on a journey from the unspoiled coastline to the agricultural interior, to the imposing mountains, and to the hamlets where time appears to have stood still. It then catapults you into the 21st century, through poverty and opulence, to the hustle and bustle of the large cities and the lifestyles of the luxury coastal tourist resorts.

Our world is constantly changing, but something that always remains true? Manners matter. Etiquette is about more than just knowing which fork to use at a fancy dinner or how to write a thank-you note. Modern Etiquette For Dummies shows you how to navigate tricky interpersonal scenarios and tough workplace dilemmas with ease. With the help of Dummies, you'll toss aside stuffy old notions of etiquette and discover how to conduct yourself in various environments. This book is full of tips on tackling today's unique challenges.

When a woman acts assertively, makes demands, and struggles for what she wants, she is labeled a bitch. The secret is to know when and how to turn on (or turn off) that "bitch switch." Locating your switch prevents you from being exploited or being saddled with a label that is hard to shake. Omarosa wants women to not just find their inner bitch but learn to control it. Whether you're striving to reach your career goals or struggling to maintain a personal relationship, this manual on the use and control of your bitch switch provides intelligent strategies for success.

The G-Code: Behind the Bars is a manual that outlines a path to success in the corporate world utilizing lessons taught by some of the greatest writers/poets of the 20th century. Described as: a hip-hop connoisseur's guide through corporate America. This literary offering provides a unique audio experience.

A land of mountains, hills, and fertile plains, Romania is a tourist destination waiting to be discovered. It is a rich and complex country: a place whose cities are home to beautiful parks and vibrant cultural scenes and whose people welcome guests warmly into their homes, sharing the best of whatever they have and partying into the night, suffused by Latin joie de vivre. Buffeted over time between three great powers - the West, Russia, and Turkey - Romania betrays the cultural influences of each, and it can be a difficult place to get a handle on.

In a recent survey, eight out of 10 Americans felt that a lack of respect and courtesy is a serious national problem. Four out of 10 admitted to behaving badly themselves. Do you want to be part of the problem or part of the solution? Don't Take the Last Donut gives you the tools you need to be confident and letter-perfect in any business setting--from pitch to presentation, from networking to contract negotiations, and everything in between.

You know those subtle tricks your coworkers are all guilty of? The constant nodding, pretend concentration, useless rhetorical questions? These tricks make them seem like they know what they're doing when in fact they have no clue. This behavior is so ingrained, so subtle, and so often mistaken for true intelligence that identifying it, calling it out, or compiling it into an exhaustive digest has never been attempted. Until now.

This is the award-winning how to book on using business etiquette as a strategy for success by international speaker Jan Yager who is also a sociologist and workplace consultant. Here she explains her six business protocol principles and also covers image, gift-giving, ethics, international etiquette and communication skills.

Millions of Americans are struggling, and will struggle, to succeed in their white-collar careers given that they have grown up in a blue-collar background. Changing Collars is an enabling memoir focused upon helping millions of current and future blue-collar Americans succeed in their white-collar careers.

There is no specific group of people that this audiobook is made for. Even if you are a self-confident person that is used to talking to people every day, you can find new information that you did not know about how to use your tongue more effectively in small talks or presentations. But first of all, this audiobook is excellent if you lack self-confidence and you are not sure how to start conversations without being creepy or awkward.

Man was not intended to live like a bear or a hermit, apart from others of his own nature, and, philosophy and reason will each agree with me, that man was born for sociability and finds his true delight in society. Society is a word capable of many meanings, and used here in each and all of them. Society, par excellence; the world at large; the little clique to which he is bound by early ties; the companionship of friends or relatives; even society tete a tete with one dear sympathizing soul, are pleasant states for a man to be in.