Business Fiction

The solution in each case was a focus on customer experience, the most powerful - and misunderstood - element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver. Here’s proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22 percent.

Every manager learns from the same source: Dogbert's Top Secret Management Handbook. This valuable management handbook teaches new managers how to transform themselves from bitter and bewildered "little people" into fully functioning, paradigm-spewing management zombies.

Béni Mordret a tout pour plaire : elle est belle, jeune, riche et surtout, ambitieuse. Malgré des relations tendues avec sa richissime famille, cette carriériste a su gravir un à un tous les échelons. Malheureusement, Béni se voit dans l'obligation de retourner à la villa Mordret. Plutôt mourir que de se rendre seule au mariage de sa sœur cadette !

A charming, life-changing fable that will help you rethink your whole approach to time, priorities, and possibilities.

This is humanity’s last chance. Centuries of greed, pride, and hate have sent humankind hurtling toward disaster, far from our original purpose. There is only one solution that can reset the compass and right the ship, and that answer is only two words. With time running out, it’s up to David Ponder and a cast of history’s best and brightest minds to uncover this solution before it is too late. The catch? They are allowed only five tries to solve the ominous challenge.

We Are All Weird is a celebration of choice, of treating different people differently and of embracing the notion that everyone deserves the dignity and respect that comes from being heard. The book calls for end of "mass" and for the beginning of offering people more choices, more interests, and giving them more authority to operate in ways that reflect their own unique values.

Rain Christiansen, cold-case detective and reluctant medium, is very aware of that fact. But when infamous serial killer Thomas Kane wants to meet, there's no way Rain can say no. He also can't refuse Kane's offer - find his missing wife, Delilah, and he'll reveal the location of his victim's bodies. Rain has never turned down a good quid pro quo, and he doesn't intend to start. The hunt for Kane's wife leads to yet another cold case, three copycat murders, and an investigation where nothing is as it seems. Soon, Rain is dealing with a ghost unlike any he's ever dealt with before.

With three novels and two short story collections published, Kevin Barry has steadily established his stature as one of the finest writers not just in Ireland but in the English language. All of his prodigious gifts of language, character, and setting in these 11 exquisite stories transport the listener to an Ireland both timeless and recognizably modern. Shot through with dark humor and the uncanny power of the primal and unchanging Irish landscape, the stories in That Old Country Music represent some of the finest fiction being written today.

You're never too young to start! In Escape the Rat Race, you’ll find out: How "working to learn, not to earn" paves the way to money-making opportunities. The basics of making money by creating assets. How to make money work hard for you, so that you don't have to work so hard for money.

A woman in the business of love that’s never been in a real relationship. Check. That’s me. Nessa Night. Now I know what you’re thinking. That sounds like a stripper name. Hold up. Let me explain. It’s my radio talk-show name. My incognito way of helping the world love deeper and more often. Though my love life is like a 10-year-old fall leaf trapped between the pages of an old journal.

Thanks to Winnie's new cider shop, Smythe Orchards is out of the red and folks can get their fix of the produce and other delectable products they love all year round. The locals are even booking the shop for events, including a June wedding! Winnie couldn't be happier to see the barn filled to the rafters for the big bash - until her doting ex, Hank, is caught in a heated argument with the groom. Winnie plans to scold Hank after the party, but spots him running off instead. And when the groom turns up dead, apparently hit by the honeymoon getaway car, Hank is the main suspect.

Finding myself didn’t require a yoga retreat to Costa Rica. I didn’t spend a year as a Buddhist Monk. There was no month-long trip to Paris to paint and eat croissants. There was just me asking myself questions and paying attention to the answers. I found my true self in my regular everyday life.

In the classic tradition of Sun Tzu's The Art of War, here for the first time in English is the timeless wisdom of China's greatest emperor, Tang Taizong (AD 598-649), which will show anyone who leads or manages how to achieve unparalleled results and an enduring legacy.

Are you tired of being manipulated by fake news and false arguments? Arm yourself with the ultimate weapon - critical thinking. Critical Thinking For Complex Issues is your guide to cutting through the noise and discovering the truth. Learn how to spot logical fallacies, overcome confirmation bias, and analyze arguments objectively. Case studies and examples throughout show you how to apply these powerful skills in real life. Master the art of Socratic questioning to get to the heart of any issue.

When Abi inherits her uncle's quaint and storied single malt distillery, she finds herself immersed in a competitive high-stakes business that elicits deep passions and prejudices. An award-winning photojournalist, Abi has no trouble capturing the perfect shot - but making the perfect shot is another matter. When she starts to receive disturbing, anonymous threats, it's clear that someone wants her out of the picture.

Whether you're preparing for a college entrance exam or a major business presentation, Ron Fry's How to Study Program equips you for a lifetime of learning. Conversational, approachable, and newly revised, this comprehensive program includes the all-time best seller, How to Study, plus six other helpful study guides.

You know that post-vacation glow? Where you’re all sun-kissed and optimistic and determined to make changes in your life? Well, mine lasted for about five minutes. Until I walked into the office and saw Myles Salinger sitting in my boss’s chair. One look at his scowling face was enough to make me want to fly straight back to Europe. And no, he’s not getting any of the donuts I brought in for the team. He doesn’t deserve them. You see, on paper, he’s my contemporary. In reality, he’s been my workplace nemesis for the last two years.

Learn powerful, science-based techniques to boost focus, drive, and energy hour-by-hour throughout the day - every day. As leadership consultants and executive trainers, Bonnie St. John and Allen P. Haines have heard the same complaints from clients for years; periodic burnout, lack of focus, and low energy. So they dug into the latest research on neuroscience, psychology, and physiology looking for big answers. Instead they found small answers; proof that small adjustments in daily routines, can fight the forces that sap our energy and store focus and drive.

Kathryn Erskine won the National Book Award for her mesmerizing novel Mockingbird. In The Absolute Value of Mike, a young man grows up during an unlikely adventure. Despite his best efforts, Mike has a hard time communicating with his calculus-loving father - and having a math learning disability certainly doesn’t help. But when Mike is sent to Pennsylvania to work on an engineering project, the young man learns valuable lessons from the colorful characters he meets.

In this treasury of uncommon wisdom and spiritual insight, the best writings and personal philosophies of one of the 20th century's greatest poets, Rainer Maria Rilke, are gleaned by Ulrich Baer from thousands of pages of never-before translated correspondence.