Business Performance

There is so much buzz around big data. We all need to know what it is and how it works. But what will set you apart from the rest is actually knowing how to use big data to get solid, real-world business results - and putting that in place to improve performance. Big Data shows you how to implement the same practices that leading firms have used to access new dimensions of profitability. You'll learn from clear explanations and countless examples how successful organisations large and small use the SMART model to get ahead.

Leadership Lessons, Volume 2 is a book that is all about how to improve organizational performance. The central focus of all these essays is improving the ability to understand the dynamics at play that are impacting their organizations. The purpose is to help organizations and the people within them to be able to realize their individual and collective potential. Many of the essays are titled in the form of a question because if you don’t learn to ask better questions, you will never get the answers you really need.

What if you could guarantee your customers an amazing experience, and then deliver on that promise every time? The Guaranteed Customer Experience is a step-by-step guide to earning customer-driven growth. Discover how experience guarantees can help you win more customers, improve retention, and restore trust after service failures.

Train to Lead offers a structured, 90-day path to enhance your leadership capabilities and personal growth, whether you’re newly promoted or have years of leadership experience. This book is designed to help build your leadership core with sustained improvement over time, broken down into training segments: healthy habits, conditioning, strength, power, endurance, and recovery.

In Whatever Works, Thalma Lobel explores groundbreaking psychological research on job performance, satisfaction, and creativity. Did you know that just doodling in a certain way can increase your creativity? That looking at something green for forty seconds will improve your attention? That crossing your legs similarly to an interviewer could get you the job? That the mere presence of a smartphone on your desk can lessen your performance, even if it's turned off? These are the invisible factors that nudge our behavior on a daily basis.

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.

Leadership Lessons is a book about how to improve organizational performance. The essays in this book are an accumulation of various projects that I have been involved in for more than a dozen years. The term projects spans quite a range of subject matter and purposes for their existence. The reality is that the central focus of all these essays is improving the ability to understand the dynamics at play that are impacting their organizations. The purpose is to help organizations and the people within them to be able to realize their individual and collective potential.

When Paul Kusserow began consulting for Amedisys, the home healthcare company was on the brink of collapse. Its stock had fallen to less than $11 per share, and it had to borrow money to pay a massive government fine. Six months later, Kusserow became its CEO. Under his leadership, Amedisys dramatically improved operations, increased its market capitalization by over tenfold, and took its place among the country's top home care and hospice businesses. In this in-depth case study, Kusserow explains how he achieved this stunning turnaround.

Committed Teams: Three Steps to Inspiring Passion and Performance is based on a deceptively simple philosophy: set a direction, try to stay on track, and make adjustments when necessary. Easy to do? Hardly - especially when the typical workday is time-crunched, stressful, and deadline-driven. Drawing on research done at the Wharton School of Business, the authors reveal how to deliver results under these tough conditions.

The Catalyst Effect identifies the behaviors and skills needed to lead from wherever you are, regardless of your role or title. It describes powerful leadership and teamwork principles—12 clearly defined competencies, based on field research with professionals in business, sports, the arts, and non-profit organizations—that will elevate the performance of individuals, teams, and your entire organization.

Talent in the workplace is increasingly identified as a key factor in determining success. If effectively managed it has the potential to be a productive resource capable of adding value and competitive advantage to an organization. The Talent Powered Organization takes a strategic yet practical view of talent. Drawing on research and real-life experiences with clients, the authors provide a series of conceptual frameworks to attract, develop, and retain the best workforce.

Exception to the Rule links ancient wisdom with contemporary science on high performance, teamwork, and engagement. Building an organizational culture based on classical virtues - of trust, compassion, courage, justice, wisdom, temperance and hope - is both strategically smart and a better way to live. Exception to the Rule walks you through the steps of helping everyone in your organization focus on character defined by virtue.

What do effective leaders do differently, that creates high performance? Your people are your greatest source of competitive advantage. How you lead and develop them cannot be left to chance. If you fail to do this, you could be out of a job or risk closing the doors of your business forever. Liberating Leadership is an award-winning programme, capable of delivering significant improvements in bottom line performance, in all types of business. If you are responsible for leading people this audiobook is a must!

Drawing on his own life and career and the rich lore of The Lion King, Alton Fitzgerald White, Broadway's longest-running "King", delivers his message of service - taking responsibility for and deriving happiness from commonplace achievements - as a philosophy that anyone can get through each day with satisfaction, pride, and a sense of accomplishment.

A powerful book that shows the step-by-step evolution of a new kind of global technology powerhouse, The Lenovo Way is an indispensable guide for leaders and managers who deal with strategy, innovation, branding, and HR at any kind of company. It also tells the remarkable story of how two women from very different backgrounds rose to become leaders in Lenovo's journey to the top.

Welcome to the beginning of the journey...the transformation of your company from lackluster to dazzling. By the end of this audiobook, you will have a proven system to take your company anywhere. Whatever legacy you want to create - it’s yours. If you are going to spend a year or more in this business, you might as well make it into a business that energizes and inspires you. You just need to decide what you want, and we’ll show you how to build it.

The Bridge to Excellence is not just a means of getting your organization from the beginning to the end of a particular journey. It is the organization and every organization has a Bridge, whether utilized or not. Does your Bridge take your organization across the roiling rivers of competition, technological change, evolving customer preferences, workforce changes, supply chain disruptions, pandemics, regulation, and more? Does it carry you over all of this to the goal of Sustainable Excellence, or does it take you somewhere else?

Ron Dimon's thought-leading second edition of the book originally entitled Enterprise Performance Management Done Right, published in 2012, is a practical road map for using connected planning to develop an agile organization and to navigate the complex enterprise performance management landscape.

Next Level Sales Coaching offers insights to sales executives, customer-service managers, business owners, and other professional managers on strategies to overcome common challenges in building a "best in class" sales team. Sales performance can impact a company's revenue, profits, market share, and employee retention. The question is, how do you positively impact those goals? The answer is simple: Sales improve when your team is better trained, coached, and supported.

Are you really motivated to achieve your dreams? The answer may surprise you. Research shows that as many as 80% of us over-estimate our level of motivation. No wonder so many dreams die unfulfilled, so many goals remain forever out of reach. Think about the important goals you could achieve if you were truly motivated. Don't you owe it to yourself to give them your best possible shot?