Business Performance

Organizational cultures are as broad and diverse as the people who build them. However, certain aspects of corporate culture are essential for any business offering a product or service for sale. A service culture is one of them. The Service Culture Playbook challenges all owners and managers within any service industry and all instructors within schools of hospitality management to take a cold-blooded, honest look at your service standards and practices and make course corrections as needed so you can play to win!

The US military in general, and its many elite organizations in particular, possesses a culture of high performance. Courage to Execute outlines the six basic principles that operate at the foundation of high performance, which include leadership, organization, communication, knowledge, experience, and discipline, known together as LOCKED. When all are practiced effectively, teamwork emerges. But the most elusive quality that's at the heart of all elite military teams, the element that organizations and businesses desire to perform more efficiently and effectively, is trust.

The financial health of your organization depends on it! Bernie Haffey’s Cutting Through is a comprehensive exploration into the nuances of the key high-performance management systems that turn good companies into great ones!

In this two-book bundle, discover how to differentiate yourself from the rest, and become extraordinary with small but powerful long-term habits.

Dr. Bill Thierfelder knows what it takes to win. As a student at the University of Maryland he dominated the high jump, winning fame as an All-American and Irish national champion. Later he earned his doctorate in sports psychology. He became a private coach and mentor to the world's top athletes...and revealed to them his hard-won secrets for success.

For too long, humans have been following others based largely on that person's sense of physical strength, appearance, and dominance. It's a model that dates back to the Neanderthals and which, incredibly, we continue to apply—consciously or not. The Power of Evolved Leadership establishes a new standard for leadership. It shifts you away from a leadership profile of power, command, and control to move your toward the nuance of motivation, inspiration, and, most critically, the shedding of "ego."

Perfunctory efforts to show investment in a business relationship don't cut it anymore. Business professionals working across national and cultural boundaries need to form authentic relationships that drive rapport, camaraderie, and optimal team performance—and Forging Bonds in a Global Workforce provides the most thorough and practical approach to date on this issue. Renowned academics in the field of intercultural relationship-building Andy Molinsky and Melissa Hahn deliver an easy-to-understand approach to help you supercharge your global relationship-building skills.

A young, ambitious advisor, Alex runs as hard as he can until he gets his first client, his second, his third. Finally, he gets to a point that he's got a solid client base but...he's always on. He takes calls at dinner and right before bed and he spends nearly every weekend giving seminars. His relationship starts falling apart, and his quality of life plummets. He can't get off the hamster wheel.

Unlock the secrets to sustainable success in your organization with "Creating a Kaizen Culture: Fostering a Kaizen Culture for High-Performance." In this audiobook, you'll embark on a journey of continuous improvement and learn how to cultivate a workplace culture that thrives on innovation, efficiency, and adaptability. Kaizen, a Japanese philosophy centered around small, incremental changes, has revolutionized countless businesses worldwide. Now, it's your turn to harness its power.

Close more deals by understanding what your customer really wants. Too often, we hear the message that selling is shallow. In reality, it's the opposite. The most effective salespeople are the ones who dive deeper—who prioritize relationships and stay focused on the big picture of what they're playing for. Iceberg Selling is a technique based on the understanding that, for every person, company, and situation, you can only see 10% of what's really going on. Using single-serving lessons and real-life anecdotes, you’ll learn a series of mindsets and best practices.

Are your people excited to come to work? Are they passionate about your team's purpose? In Engaging the Hearts and Minds of All Your Employees, leadership expert Lee J. Colan reveals the necessary steps to inspire and engage everyone on your team. By fully engaging your employees, you'll ignite stellar team performance and customer service.

Change-Friendly Leadership: How to Transform Good Intentions into Great Performance is a simple affirmation that successful organizational change involves - requires, in fact - the active, willful participation of the people affected by the change. In the change approach prescribed here, the friendly factor is not just a play on words; it is the very foundation for effectively engaging people's heads, hearts, and hopes.

Beautiful Practice is a multi-disciplinary guide to the art of living skillfully and mindfully in the modern world. This audiobook will lead you through a progressive series of lessons, each designed to reveal one crucial aspect of living our beautiful adventure. Use these lessons to develop a personal practice, refine an existing program, or create a new practice from scratch.

Business owners and leaders are being challenged as never before. The trends are changing fast, business models are under attack, clients are fickle, and staff expectations are rising. It can make for very reactionary leadership...but that is not what drives sustainable success. As you're seeking to drive the growth, performance, and, ultimately, value of your business, what must be done to avoid stalling through the climb? At last, there is a book that supports leaders in not only surviving, but thriving in this context.

The role of call center leaders in motivating their team is pivotal for driving overall performance and achieving business goals. By fostering a positive work environment, recognizing individual and team achievements, and providing opportunities for growth, leaders can boost morale and inspire agents to perform at their best. Motivated employees are more engaged, efficient, and committed to delivering high-quality customer service, directly impacting key performance indicators (KPI's) such as customer satisfaction and first call resolution rates.

Driven by a fascination with human behavior, psychology, sales, and a desire to enhance workplace dynamics, Steve Peters explored the intricate relationship between emotional intelligence and sales performance. Through this exploration, Steve aims to provide listeners with a nuanced understanding of how emotional intelligence can catalyze enhanced performance and interpersonal effectiveness in the modern work environment.

In today's fast-paced business environment, call centers play a crucial role in maintaining a company's reputation and customer satisfaction. As a call center leader, you are the linchpin that ensures these critical interactions are managed effectively and efficiently. Your responsibilities encompass overseeing daily operations, monitoring performance metrics, and, most importantly, coaching and developing your agents to excel in their roles. Coaching is crucial for call center leaders as it directly impacts the performance and satisfaction of their teams.

"Que faut-il faire pour devenir un vendeur de haute performance? Ce livre audio en révèle les secrets. "Les 8 meilleures pratiques des vendeurs de haute performance" sont comme une séance de coaching privée pour ceux qui veulent augmenter leurs ventes et créer une valeur durable dans leur entreprise. Quelle que soit votre activité, l'adoption de ce livre audio vous offrira des conseils efficaces et des stratégies simples qui augmenteront vos revenus et vous permettra d'atteindre votre plein potentiel. Huit pratiques à maîtriser pour devenir un vendeur de premier plan.

In his audiobook, Frank J. O’Connell shares his personal stories, business strategies, his passion for mentoring, and proven methods for management. Jump First, Think Fast details Frank’s many business successes – as well as some failures – in an honest and forthright way. Jump First, Think Fast is for those who want to think differently about business and learn how to find their place, trust their instincts, and enjoy the ride from a successful CEO’s stories, lessons, and life moments.

The Business of Excellence offers a unique and compelling perspective on the drivers of excellence in teams and organizations. The challenges of high performance and leadership are explored in depth and are illustrated with insights, interviews, and case studies from the military, sporting, and corporate worlds. The material includes a proprietary performance model that can be applied to a wide spectrum of organizations.