Business Performance

Continuing his groundbreaking analysis of economic structures, Douglass North develops an analytical framework for explaining the ways in which institutions and institutional change affect the performance of economies. Institutions exist due to the uncertainties involved in human interaction; they are the constraints devised to structure that interaction. Yet, institutions vary widely in their consequences for economic performance; some economies develop institutions that produce growth and development, while others develop institutions that produce stagnation.

This new edition of this best-selling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites.

It’s not easy to watch from the sidelines as your colleagues get awarded the promotions you applied for...or when your friends start landing their dream jobs, finding their dream partners, achieving success after success. When you feel like the only person on the planet who isn’t making any progress in life is you, it’s demoralizing and depressing.

The ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great managers. How often, though, have you struggled to find the most appropriate words for your needs? This completely revised and updated second edition of Perfect Phrases for Performance Reviews provides hundreds of ready-made phrases you can use to clearly communicate any employee's performance in 74 different skill areas.

Each and every one of us has a unique perspective on what it takes to be a successful leader. And we all understand that there is no cookie cutter formula that will hand you the magic keys to unlocking a high-performance culture. The 9L's will expound on the key principles, the core concepts that each and every person can apply and use, no matter what their background or leadership beliefs are!

Researchers now have a clear understanding of the key drivers that make meetings successful. In The Surprising Science of Meetings, Steven G. Rogelberg, researcher and consultant to some of the world's most successful companies, draws from extensive research, analytics and data mining, and survey interviews with over 5,000 employees across a range of industries to share the proven practices and techniques that help managers and employees enhance the quality of their meetings.

Formerly a successful salesman, Jake McKay is now a failing manager. Join him as he races to learn the fundamentals of team and personal effectiveness from his coach before he loses his job—and the woman he loves.

Quelles sont les qualités décisives d'un bon manager ? Faut-il à tout prix chercher à éliminer ses concurrents ? Est-il judicieux de vouloir imiter les meilleurs ? Comment mesurer la capacité d'innovation d'une entreprise ? Quelle est la phrase magique de toute stratégie performante ? Pour répondre aux multiples interrogations qui rythment le quotidien des managers et des chefs d'entreprise, ce nouvel ouvrage HBR répertorie 100 pistes innovantes et inspirantes afin de mieux gérer sa vie professionnelle.

In Diversity and Inclusion Matters: Tactics and Tools to Inspire Equity and Game-Changing Performance, award-winning diversity, equity, and inclusion (DE&I) expert Jason R. Thompson delivers a practical and engaging handbook for implementing a DE&I program in your organization. The CAPE technique, developed by the author, gives you a clear blueprint and the tools you'll need to make your diversity program a success. In this book, you'll learn how to achieve early and significant wins to create the necessary long-term organizational change needed for successful DE&I programs.

Our industry has always dealt with change. But the environment we re navigating now requires change at a whole different level. We ve moved from experiencing episodic change to continuous change and as John Kotter has famously noted, that requires a whole different set of skills and a whole different level of urgency. In his new book, thought leader Quint Studer explains how to leverage the powerful values that have always defined healthcare people passion, fortitude, willingness to learn to meet the challenges of our disruptive external environment.

In this timely and powerful book, Jerry Muller uncovers the damage our obsession with metrics is causing and shows how we can begin to fix the problem. Filled with examples from education, medicine, business and finance, government, the police and military, and philanthropy and foreign aid, this brief and accessible book explains why the seemingly irresistible pressure to quantify performance distorts and distracts, whether by encouraging "gaming the stats" or "teaching to the test"....

Whether you run your own business or work for someone else, you’ve probably got a lot on your plate. Along with the portion of your work that you truly feel like doing comes a generous helping of things you’d rather not do. As consultants, Steve Levinson and Chris Cooper have seen countless clients struggle - and often fail - to do the many success-producing things they know they should do but don’t feel like doing. The Power to Get Things Done will teach you how to consistently turn your good intentions into action so that you can be as successful as possible.

We all have so much going on. We all worry about things - money, deadlines. With all this buzzing around in our heads it's often a nightmare trying to concentrate on one thing. What if someone could show you how to empty your mind of all the noise? Jamie Smart, state-of-mind specialist, can do just that - with Clarity he will show you how to get real clarity of thought. You'll learn how to clear your mind and become less stressed and more productive - and as a result, more confident in your abilities.

It's not enough to build a company full of people with leadership skills. The Performance Pipeline digs deep into the real work of executing business results at each leadership layer. It is filled with lessons and examples from the author's 40 years of experience, and explains how to set performance standards, make sure the right work is being done, and remove performance barriers.

Everyone, at some point in their life, will be asked to be a leader. Leadership skills are highly sought after by employers and are also essential to lasting success in business and life. But the problem with most leadership books is that they are just common knowledge, taken from other writers and not useful. This book presents proven skills and qualities that are tried and tested to help you develop into your greatest potential as a leader. Become more than just “the boss" people follow only because they have to. Instead master the ability to inspire and lead people.

We have entered a new world of work. It’s a world where successful leaders embrace a human-centric approach, prioritizing the mental health and personal responsibilities of their employees alongside their professional ones. However, post-pandemic, a dark side to the empathetic workplace has emerged and many well-intentioned business leaders are struggling to keep both productivity and morale high. In The Empathy Dilemma, author, speaker and empathy advocate Maria Ross explores the difficulties organizational leaders are having, and the solutions they need to get back on track.

A former Gallup Global Leadership Research and Development leader and the New York Times bestselling coauthor of Strengths-Based Leadership draw from original research comprising interviews with high-performing global leaders to present for the first time a new model that demystifies the aura and complexity surrounding high performing leaders.

In Performance Dashboards (Second Edition), author Wayne Eckerson explains what dashboards are, where they can be used, and why they are important for measuring and managing performance. As Director of Research for The Data Warehousing Institute, a worldwide association of business intelligence professionals, Eckerson interviewed dozens of organizations that have built various types of performance dashboards in different industries and lines of business.

Now, from the AGI-Goldratt Institute and Jeff Cox, the same creative writer who co-authored The Goal, comes Velocity the book that reveals how to achieve outstanding bottom-line results by integrating the world's three most powerful continuous improvement disciplines: Lean, Six Sigma, and Goldratt's Theory of Constraints.

"Que faut-il faire pour devenir un vendeur de haute performance? Ce livre audio en révèle les secrets. "Les 8 meilleures pratiques des vendeurs de haute performance" sont comme une séance de coaching privée pour ceux qui veulent augmenter leurs ventes et créer une valeur durable dans leur entreprise. Quelle que soit votre activité, l'adoption de ce livre audio vous offrira des conseils efficaces et des stratégies simples qui augmenteront vos revenus et vous permettra d'atteindre votre plein potentiel. Huit pratiques à maîtriser pour devenir un vendeur de premier plan.